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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Awsome Service

I would like to personally thank Orisman Honda for the hospitality that I received. Buying my car was so awesome thanks to Jim Powell. Thank you for my new car. My husband was so grateful to Mr. Powell that he had so much knowledge about his cars that we were very impressed with his professionalism. Cudos to Orisman Honda for Jim Powell down to were I signed on the dotted line. Buying my was incredible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Happy and Excitement

I have sooooo much excitement with my new veicle. The dealership was very clean and the staff was very pleasant. But I have to say, to buying my Honda, Mr. Jimmie Powell was the most sincere, professional and knew everything I needed in a car. I told my co-workers if you ever need a car this is the place to go. Thank you Jimmie for your professionalism. You are great in making buying a car a wonderful experience and keep beeing that great salesman that you are.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience

It really was a great experience purchasing a car from my sales person jimmie powell I would definitely recommend friends and family to purchase a car from him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Exceptional Customer Service

This was an experience I will never forget when it comes to buying a car. I can say that this dealership was very clean and customer service was excellent. Honestly, I have never ran into such a wonderful sales person as the gentleman that helped me name Jim Powell. Mr. Powell was so awsome in helping purchasing my new Honda Accord. He took the time to explain everything for me. I appreciate the patience and knowledge that Mr. Powell endure with me. I will definately let my friends or anyone looking for a car to go see Mr. Powell. Thanks again Jim.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Service, Greater Car, Greatest Guy Ever!

Jim was really GREAT! My husband and I already knew what we wanted and Jim delivered just that. He made the whole process super easy and painless. We love our new 2015 Honda Civic and grateful for the awesome service we received. I know we will return in the future to purchase from JIm again--not too soon though!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

things changed quickly

I went in today with my family as a first time car buyer. Everything was laid out for our sales rep that I only had a certain amount of funds and wasn't planning on buying a car today but wanted to see if I would be approved for financing for future options. Knowing this, the rep sat me and my family down and went through some paper work, asking a few simple questions here and there. The rep then chooses a car for me to test drive that is way over the price range that I had set previously and gives me wrong information on the vehicle as well. After the completely random test drive is over, we go back inside and the rep fixes a price and tries to pressure me into signing to buy the car without even asking if I was interested in buying this car in specific and with the knowledge that I had no intentions of leaving the lot with a car. Once my family and I try to reexplain my situation, the rep rudely acts as though we wasted his time today and that we were a burden to give any information to. With this said and done, I will never be buying a car from this dealership as the reps mood quickly turned sour after he realized he would not be making a sale through me today. The staff made my family and I very upset and very uncomfortable.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for your feedback. I apologize that this visit did not go the way that you felt that it should. We do our best to help buyers find a vehicle that will fit their needs and budget based on their credit and financial situation. Sometimes a newer vehicle may get a longer term or more favorable approval from a lender. That being said, some banks will not even finance some older less expensive vehicles. Again, I'm sorry that this was not made more clear in the process. I wish you luck finding the perfect vehicle for your needs. Ed

thank you Isaac and Goldie

Hi Isaac: I'm writing to thank you and Bill 'Goldie' Goldsmith for making the recent purchase of the GTI you ordered for me an easy and straightforward experience. Both of you could not have been more friendly and helpful as the process/wait played out. I most certainly would purchase another car from your dealership and would not hesitate to point friends interested in buying a VW in your direction. Thanks again, pleasure doing business with you. Dave Nagle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

thank you Isaac and Goldie

Hi Isaac: I'm writing to thank you and Bill 'Goldie' Goldsmith for making the recent purchase of the GTI you ordered for me an easy and straightforward experience. Both of you could not have been more friendly and helpful as the process/wait played out. I most certainly would purchase another car from your dealership and would not hesitate to point friends interested in buying a VW in your direction. Thanks again, pleasure doing business with you. Dave Nagle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience in purchasing a pre-owned 2014 Routan.

Drove down from Newark Delaware to trade in our 2010 Routan on a 2014 Routan. Buying experience was the best I have experienced. Everyone that we had to work with was pleasant and professional. They definitely have the customer service experience as their # 1 priority. I wish we were closer as I would rather have my vehicles serviced their then the local dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Unprofessional approach to sales and parts

I came in the other day to speak with the manger. Not only was I not given permission to do so at first, but I was also treated as if I were an idiot. Having called several times in the past. I figured I'd go in and talk to some one about my problem. Boy was that a waste of time. I am now suffering due to their lack of organization and professionalism.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.