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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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thank you Isaac and Goldie

Hi Isaac: I'm writing to thank you and Bill 'Goldie' Goldsmith for making the recent purchase of the GTI you ordered for me an easy and straightforward experience. Both of you could not have been more friendly and helpful as the process/wait played out. I most certainly would purchase another car from your dealership and would not hesitate to point friends interested in buying a VW in your direction. Thanks again, pleasure doing business with you. Dave Nagle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

thank you Isaac and Goldie

Hi Isaac: I'm writing to thank you and Bill 'Goldie' Goldsmith for making the recent purchase of the GTI you ordered for me an easy and straightforward experience. Both of you could not have been more friendly and helpful as the process/wait played out. I most certainly would purchase another car from your dealership and would not hesitate to point friends interested in buying a VW in your direction. Thanks again, pleasure doing business with you. Dave Nagle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience in purchasing a pre-owned 2014 Routan.

Drove down from Newark Delaware to trade in our 2010 Routan on a 2014 Routan. Buying experience was the best I have experienced. Everyone that we had to work with was pleasant and professional. They definitely have the customer service experience as their # 1 priority. I wish we were closer as I would rather have my vehicles serviced their then the local dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Unprofessional approach to sales and parts

I came in the other day to speak with the manger. Not only was I not given permission to do so at first, but I was also treated as if I were an idiot. Having called several times in the past. I figured I'd go in and talk to some one about my problem. Boy was that a waste of time. I am now suffering due to their lack of organization and professionalism.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Highly recommend

Ramon Hart showed me a 2015 Honda Fit when I came in and wasn't certain what I was looking for. He patiently explained details about the Fit and answered all my questions about other Hondas, but the thing I valued the most was that he didn't pressure me at all. Although I did end up buying a new car, I didn't think I wanted one at first. He put me in contact with the used sales department as well so that I could figure out more clearly what I wanted. I found the car I wanted for a lower price elsewhere, but still ended up buying from Ramon because he agreed to match the price and was so nice to work with I couldn't conscionably go somewhere else. If you don't know what you're looking for or want a car salesman who defies the pushy stereotype, I highly recommend Ramon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Another Honda Purchase

This is my third car purchase from Ourisman Honda of Laurel. My daughter has also purchased a vehicle from this dealership. My salesman, James Jones, got me a great deal on my new Civic. He is very professional and worked diligently to get me into a 2015 Civic within my budget. Debbie Lewis in Finance explained everything to me in great detail and answered all of my questions. I highly recommend James and Debbie if you are in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Honda Accord Purchase

I visited Ourisman Honda to buy my first car after graduating college. The representative who helped me was Anthony Davenport. He was extremely courteous and attentive, and made sure that the vehicle I chose was the one that was best suited to my needs. He definitely went above and beyond to make sure my car buying experience was as smooth and as comfortable as possible. He was very knowledgable about the vehicles and was able to provide detailed answers to all of my questions. Even after the purchase was complete, Anthony helped me learn how to use all of the new car's features. I'm extremely satisfied with my new car, and I highly recommend Ourisman Honda and Anthony Davenport to anyone who is looking to purchase a Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Calm Salesperson

Our salesperson was calm and collected, even though the office was busy. The salesperson had the car I wanted ready to test drive when I arrived. It did take over 3 hours to leave the office with the car though.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and allowing the Ourisman Team to earn your business. Congratulations on your new vehicle. My apologies on the length of time to complete the purchase. Paperwork has increased a considerable amount since I've been in the business and we are doing our best to manage that process and streamline it as much as possible, however, there are so many important steps that need to be covered in great detail. We will continue to improve where we can and make it as quick as possible without missing important details. Thank you again. Ed W.

they worked with me for sure

Ok it was a little rough at first but they worked with me. I wrote the gm and he worked it out for me . My sales rep honored the price and Debbie worked with me along with buster . I would go back after my last experience with them ! I got my new car and I'm a happy camper now :)

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New Honda Civic car purchase

Very pleased with everything. This is my third car purchase from this dealership. My dealings with Mr. Malcom Howard, Rob and Owen were very pleasant. They were all very helpful. I would not hesitate to recommend this dealership to family and friends in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Honda Civic. Thank you for your kind words about the Honda team. It's great when we can continue to earn a consumers business over and over, that means a great deal to us and it's great that you have shared that experience. Ed W.