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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Highly recommend

Ramon Hart showed me a 2015 Honda Fit when I came in and wasn't certain what I was looking for. He patiently explained details about the Fit and answered all my questions about other Hondas, but the thing I valued the most was that he didn't pressure me at all. Although I did end up buying a new car, I didn't think I wanted one at first. He put me in contact with the used sales department as well so that I could figure out more clearly what I wanted. I found the car I wanted for a lower price elsewhere, but still ended up buying from Ramon because he agreed to match the price and was so nice to work with I couldn't conscionably go somewhere else. If you don't know what you're looking for or want a car salesman who defies the pushy stereotype, I highly recommend Ramon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Another Honda Purchase

This is my third car purchase from Ourisman Honda of Laurel. My daughter has also purchased a vehicle from this dealership. My salesman, James Jones, got me a great deal on my new Civic. He is very professional and worked diligently to get me into a 2015 Civic within my budget. Debbie Lewis in Finance explained everything to me in great detail and answered all of my questions. I highly recommend James and Debbie if you are in the market for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Honda Accord Purchase

I visited Ourisman Honda to buy my first car after graduating college. The representative who helped me was Anthony Davenport. He was extremely courteous and attentive, and made sure that the vehicle I chose was the one that was best suited to my needs. He definitely went above and beyond to make sure my car buying experience was as smooth and as comfortable as possible. He was very knowledgable about the vehicles and was able to provide detailed answers to all of my questions. Even after the purchase was complete, Anthony helped me learn how to use all of the new car's features. I'm extremely satisfied with my new car, and I highly recommend Ourisman Honda and Anthony Davenport to anyone who is looking to purchase a Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Calm Salesperson

Our salesperson was calm and collected, even though the office was busy. The salesperson had the car I wanted ready to test drive when I arrived. It did take over 3 hours to leave the office with the car though.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and allowing the Ourisman Team to earn your business. Congratulations on your new vehicle. My apologies on the length of time to complete the purchase. Paperwork has increased a considerable amount since I've been in the business and we are doing our best to manage that process and streamline it as much as possible, however, there are so many important steps that need to be covered in great detail. We will continue to improve where we can and make it as quick as possible without missing important details. Thank you again. Ed W.

they worked with me for sure

Ok it was a little rough at first but they worked with me. I wrote the gm and he worked it out for me . My sales rep honored the price and Debbie worked with me along with buster . I would go back after my last experience with them ! I got my new car and I'm a happy camper now :)

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New Honda Civic car purchase

Very pleased with everything. This is my third car purchase from this dealership. My dealings with Mr. Malcom Howard, Rob and Owen were very pleasant. They were all very helpful. I would not hesitate to recommend this dealership to family and friends in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Honda Civic. Thank you for your kind words about the Honda team. It's great when we can continue to earn a consumers business over and over, that means a great deal to us and it's great that you have shared that experience. Ed W.

FAT Liar

I came down to see a CPO car April 27th, 2015. My salesman was Don. I was promised that we could negotiate on the price. As a result, Don, the salesman, turned out to be a liar. He tried to make me a fool saying that the car was not certified and wanted me to buy a car at a full price with no any discounts. I showed him a print out where it said exactly "CERTIFIED PRE-OWNED". Also, on their website it said CPO. He said that it was not included in the price. LIAR.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

The Volkswagen you traveled from New York to see was priced well below our competition in almost a 500 mile radius. My guess would be that is why you traveled as far as you did, because our price was one of the lowest in the market place. We are always prepared to negotiate and in your case, your offer was simply not reasonable or acceptable. Had we been able to agree on a price, we would have been happy to help you take delivery and complete your paperwork for your state. Finally, we do certify all vehicles that meets the certification requirements. I apologize if there was any confusion over certification. Thank you again for your feedback and I’m sorry we could earn your business. Ed W.

Honda Accord EX-L

Ramon Hart is on of the best sales person. We spoke few minutes over the phone and finished the deal. Sent me a car for pickup and finished the deal in few hours. Thanks for the great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New car purchase with Malcom Howard, Sales

My husband and I are repeat customers with Ourisman Honda in Laurel. We had purchased a vehicle over 2 years ago and found this particular dealer more willing to work with us to purchase a vehicle with a reasonable price. Having been on the internet as well as visiting other dealerships we had a prepared idea of the vehicle and price range we were willing to negotiate. We were late night visitors to the dealership. We were prepared to purchase a vehicle that evening. Mr. Howard patiently worked with us through the test drive and repeated updates as far as price availability as we decided on the model and color. Needless to say, we were there beyond other employees' working hours. We signed papers and were on our way. Thank you, Mr. Howard for your patience and hard work to finish the sale late in the evening. Due to the late night, the inside of the vehicle was less than pristine which I accept and not a complaint. I am sure that if it was earlier in the day it would have been perfect.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ease of buying a new Honda with Anthony Daveinport

It was a pleasure having Anthony Daveinport as our car salesman. He is a true professional who cared about us and was patient in explaining all our questions and concerns. What we liked best was that we met him a week before and explained our intentions of buying a new car. He never made numerous calls throughout the week to remind us as many salesmen have done in the past. He went out of his way to help my wife be comfortable in driving our new Honda by purchasing a cushion so she could safely drive the car. Don't know many people who would have done that. Thank you, Anthony - we will definitely recommend you. Neil and Linda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.