Ourisman VW of Laurel - Curbside pickup and home delivery available

The Associate Mike Scandora was very professional, friendly, knowledgable and patient with us. He understood that we only came to look at the cars and not purchase anything yet he continued to show us and explain the features of the car. he didn't get frustrated or impatient at any time. Always had goods things to say. He explained about buying now rather than later. He did everything to satisfy our concerns. We did buy the Honda! I think this is an excellent quality to have when dealing with customers. GOOD JOB, Mike! Great work Debbie!

I was in Maryland for my daughter's college graduation in Arlington on Saturday, May 18, 2013. Friday at lunch Michelle's bank called to say someone had used her debit card number to clean out her checking account. Following lunch the battery icon on her Odyssey came on. She'd purchased a new battery for her three year old Honda in January, so I suspected the alternator had issues. We drove straight to Ourisman Honda. Arnold wrote up the vehicle and had it checked quite quickly. Arthur Howell began talking with us -- a pair of very frazzled females -- while we waited and when I explained that this was her only vehicle and eight of us needed to be in DC on Saturday for Michelle's graduation, he sent me to talk to Keith, who called around, found an alternator, and had it picked up Friday night. Keith took us over to the Enterprise people where we rented a car for the night so that we could pick up my son-in-law from the train station. As we left the dealership, Arthur handed me his card and said, "If you have any trouble, call me." What an angel. By 9:10 Saturday morning, we received a phone call to come get the working car. I can't begin to tell you how impressed I was with everyone we encountered at Ourisman Honda. Thanks to them, graduation day was a celebration, free from worry.

I was in Maryland for my daughter's college graduation in Arlington on Saturday, May 18, 2013. Friday at lunch Michelle's bank called to say someone had used her debit card number to clean out her checking account. Following lunch the battery icon on her Odyssey came on. She'd purchased a new battery for her three year old Honda in January, so I suspected the alternator had issues. We drove straight to Ourisman Honda. Arnold wrote up the vehicle and had it checked quite quickly. Arthur Howell began talking with us -- a pair of very frazzled females -- while we waited and when I explained that this was her only vehicle and eight of us needed to be in DC on Saturday for Michelle's graduation, he sent me to talk to Keith, who called around, found an alternator, and had it picked up Friday night. Keith took us over to the Enterprise people where we rented a car for the night so that we could pick up my son-in-law from the train station. As we left the dealership, Arthur handed me his card and said, "If you have any trouble, call me." What an angel. By 9:10 Saturday morning, we received a phone call to come get the working car. I can't begin to tell you how impressed I was with everyone we encountered at Ourisman Honda. Thanks to them, graduation day was a celebration free from worry.

I have to tell the world how awesome this dealership is! I have had a couple car buying experiences, and until now they were either nothing to write home about, or out and out horrible. But after going to Ourisman with a friend on her car buying journey, I was so impressed with Marshall and Debbie, I went back and got my own new car! Marshall was extremely nice, courteous, and knowledgeable without being pushy or forceful. He gave honest, no-nonsense information and had incredible patience, making sure I was happy every step of the way. Debbie is THE most awesome finance person I have ever worked with. She was straight forward, extremely knowledgeable, and did everything she could to work out a deal I was comfortable with. She was so honest, no games or tricks, and I appreciate that most of all! It was such a low stress and easy process, made possible by all the super friendly people that work there. THIS is what a car buying experience SHOULD be like! Not only will I be bringing all my future business back to them, I will make sure I send any and everyone I know to them for the most enjoyable experience possible. Thank you so very much Marshall and Debbie, and the entire Ourisman Honda Laurel family!

I have to tell the world how awesome this dealership is! I have had a couple car buying experiences, and until now they were either nothing to write home about, or out and out horrible. But after going to Ourisman with a friend on her car buying journey, I was so impressed with Marshall and Debbie, I went back and got my own new car! Marshall was extremely nice, courteous, and knowledgeable without being pushy or forceful. He gave honest, no-nonsense information and had incredible patience, making sure I was happy every step of the way. Debbie is THE most awesome finance person I have ever worked with. She was straight forward, extremely knowledgeable, and did everything she could to work out a deal I was comfortable with. She was so honest, no games or tricks, and I appreciate that most of all! It was such a low stress and easy process, made possible by all the super friendly people that work there. THIS is what a car buying experience SHOULD be like! Not only will I be bringing all my future business back to them, I will make sure I send any and everyone I know to them for the most enjoyable experience possible. Thank you so very much Marshall and Debbie, and the entire Ourisman Honda Laurel family!

After spending the past month searching the perfect vehicle that was within my budget I must say it was a breath of fresh air when I arrived at Ourisman Honda. I was immediately met at the door by Marshall Sanders and I was very impressed from the beginning. He was friendly, not pushy and didn’t give me any crap! Because I had already done my research I knew exactly what I wanted and they were able to deliver. I WAS BLOWN AWAY! Then as if it was already too..good to be true, I met a wonderful young lady name Debbie Lewis whom was a no-nonsense give it to ya straight kinda person and I so…appreciated that very much. She spelled out exactly what I needed and didn't cut any corners. I cannot wait to tell all of my family and friends and of course show off the new ride!!! Thanks Marshall and Debbie and my new Ourisman Honda family.

My dad and I cannot stop talking about how nice and professional Mike, Chip and Tyrone were today. I first called Mike to make sure the vehicle I wanted was still available, after a bad experience earlier this morning with another dealership, I was happy to hear that the car was still available. Mike went outside to check the car out himself and sent me photos of it, as he knew I was traveling quite a distance to come see it. I really appreciated the extra steps he took to make me feel confident about the car on my way up there. He was very friendly and helpful. He helped me transfer everything from my current vehicle to my new one, including my EZ Pass which I would not have known how to remove it from my old vehicle and stick it on my new one. He went above and beyond in every aspect of the sale and it was greatly appreciated. Chip and Tyrone made my day and made us feel like we were very important customers. They, too, could not have been any nicer and were EXTREMELY helpful. This was my first experience buying my own car and they made it enjoyable. It was such an exciting this for me to purchase a car on my own without my parents and I could not have asked for a better experience. I cannot thank Mike, Chip and Tyrone enough- they are the very best! I would definitely recommend this dealership to anyone in the market for a vehicle. 5 stars for sure!

I am extremely impressed with the time and customer service that Mike provided. He went above and beyond even after the sale was officially made. Thank you!

Mike was an excellent salesman! He started by asking what we were looking for in a car and then he took the time to get to know us and familiarize himself with our situation. He ONLY showed us cars under the budget we set and he showed us cars that would suit our lifestyles. We went above and beyond for my fiance and I. I will always go to Mike in the future! I will certainly be suggesting him to my friends and family also!

We purchased our first new car in over 15 years and had a very good experience at Ourisman Honda/VW in Laurel which was mainly due to our salesperson, Walter Fletcher. Water patiently worked with us over several months while we were making our decision. He answered all our questions and when he wasn't sure of the answer he did research to provide us with the information we needed. We got the right salesperson for us, someone who is patient and available but not intrusive. Once we finally were ready to buy the car, we had calls from several other dealers but we returned to Ourisman to finalize the deal because Walter had earned our business. We also worked with Marva in the financial department who has a great personality and knew her stuff. Since our purchase Walter has followed up a few times which we appreciate.