Ourisman VW of Laurel - Curbside pickup and home delivery available

Was in the market for a specific vehicle to fit our growing family. Great service from the online environment to the showroom. Would thoroughly recommend this dealership.

They will not honor the price they listed on the website, and you have call them and get out-of-door price to ensure you received the accurate price.

I was online shopping for a minivan and came across a Town and Country. Several people contacted me about my inquiry right after i submitted. Throughout the day, i kept asking if the vehicle is still there, and they all said yes. The reason i asked because, earlier last year, i went to another Ourisman dealership to buy a minivan that was advertised, and when i arrived the van wasn't there. So they tried to upsell me to a 2019 mode. Fast forward to last week, 2/5/20. I am going back and forth and went to another dealership just to check out vehicles. i get a call at 8pm from someone at Ourisman asking if i still wanted to come take a look at it. I told him i am in Woodbridge, Va, if i drive all the way there, how can you assure the vehicle will still be there. He insisted it would. SO i take the long hike, just to get there and the vehicle was not there. One person told me it was sold with in that that small timeframe, another stated the vehicle was never there. SO they then tried to do the same practice as the other dealership.....Yes you guessed it, put me in a newer model with a higher price.

Sales person and manager didnt return to discuss vehicle pricing. We waited for 10-15 minutes then left at 830 pm. We went the next morning to Owings Mill Honda to purchase a vehicle.

Took the time to make sure I had a great experience. Disagreed on price but was upfront about what he could and couldn’t do. Eventually found a number that worked for both of us

do you want to buy a vehicle you have to jump start every day after purchasing because the amazing ourisman Honda of laurel cant be bothered by a simple task of checking the batteries on a used vehcile before selling it? do you want the worst customer service after a sale of your life? do you wish to speak with the lovely store manager Si who will belittle and degrade you and tell you to get lost? THEN GO TO OURISMAN HONDA I DID 4 DAYS AGO AND BOUGHT A PILE OF SCRAP METAL FOR 22K$ AND THEY WONT DO A THING ABOUT IT! TAKE YOUR HARD EARNED MONEY ELSEWHERE! Heres the story for yall: I bought a used vehicle from this location on saturday December 14th. It was a good looking vehicle. Drove great. I came all the way from New York because I liked the vehicle and your reviews seemed fantastic. Lee was an amazing sales man. That's where the good ends. I got on the highway on my way home, my windows stopped working. I get it it's a used car it's not going to be perfect. The heat stopped working. Little annoying. Every day after purchasing the vehicle its needed to be jump started because someone over looked checking the batteries, because i had them tested and they didnt test good the day after I purchased it. The coolant is leaking onto my passenger floor board out of the heater core rending the heat inoperable and meaning I need to fill the coolant 2xs daily or risk causing engine damage. The vehicle stopped idling and continually shuts off. I have a check engine light with 19 codes on it. The transmission slips, theres parts hanging and falling all over. It wasnt even given an oil change. I contacted this location and was blown off and given a run around. I called over a dozen times today to be set aside, blown off or put on hold for 15 minutes before giving up and trying to call back. You're "lovely"(sarcasm) store manager "Si", wouldnt return my calls, doesn't care about customer satisfaction, and is one of the rudest thick headed people I've ever had the joy of speaking with. He told me basically I'm on my own. Powertrain only covers motor and transmission complete failures. The fact that it barely runs and functions properly was of no concern to him. Told me I took a risk and it's not his problem. I went to a dealership to get better then craigslist service yet I've had more pleasant encounters with strangers selling private vehicles. He was rude, nasty, unprofessional, and basically told me where to stick it along with some other choice things to say to me. Abdul told me it was a used vehcile and it wasnt test driven or checked over at all. Si seems to disagree and tells me I'm a liar and I'm deceiving him and this is all my fault bc he doesnt know what happened on my drive home or if I've "done anything to it" and tells me this location has test driven this truck multiple times and had it on a lift and looked it over thoughouly (which I can promise they didnt because everything on this vehicle is held together with duct tape and zip ties). The way I was treated and spoken to after the sale was down right unacceptable. Si gives your company a bad face. So congrats on your 22k dollar check, meanwhile I have a piece of scrap metal im my driveway I have to pay to fix after owning it 3 days. I'm glad this reviews on here for anyone looking to purchase a vehicle from this store. I'm beyond appalled by this dealership. People are always sceptical about purchasing from dealerships because they're shady and only care about moving vehicles and making as much money while spending as little as possible and this dealership proves why people are wary. Ourisman Honda of laurel should be ashamed. Their store manager is unfit for his position and enjoys belittling and degrading customers with issues.

do you want to buy a vehicle you have to jump start everyday after purchasing? Do you want the worst customer service after a sale you'll ever get? Then go to ourisman honda vw of laurel! If not, TAKE YOUR HARD EARNED MONEY ELSEWHERE! I bought a used vehicle from this location on saturday December 14th. It was a good looking vehicle. Drove great. I came all the way from New York because I liked the vehicle and your reviews seemed fantastic. Lee was an amazing sales man. That's where the good ends. I got on the highway on my way home, my windows stopped working. I get it it's a used car it's not going to be perfect. The heat stopped working. Little annoying. Every day after purchasing the vehicle its needed to be jump started because someone over looked checking the batteries, because i had them tested and they didnt test good the day after I purchased it. The coolant is leaking onto my passenger floor board out of the heater core rending the heat inoperable and meaning I need to fill the coolant 2xs daily or risk causing engine damage. The vehicle stopped idling and continually shuts off. I have a check engine light with 19 codes on it. The transmission slips, theres parts hanging and falling all over. It wasnt even given an oil change. I contacted this location and was blown off and given a run around. I called over a dozen times today to be set aside, blown off or put on hold for 15 minutes before giving up and trying to call back. You're "lovely"(sarcasm) store manager "Si", wouldnt return my calls, doesn't care about customer satisfaction, and is one of the rudest thick headed people I've ever had the joy of speaking with. He told me basically I'm on my own. Powertrain only covers motor and transmission complete failures. The fact that it barely runs and functions properly was of no concern to him. Told me I took a risk and it's not his problem. I went to a dealership to get better then craigslist service yet I've had more pleasant encounters with strangers selling private vehicles. He was rude, nasty, unprofessional, and basically told me where to stick it along with some other choice things to say to me. Abdul told me it was a used vehcile and it wasnt test driven or checked over at all. Si seems to disagree and tells me I'm a liar and I'm deceiving him and this is all my fault bc he doesnt know what happened on my drive home or if I've "done anything to it" and tells me this location has test driven this truck multiple times and had it on a lift and looked it over thoughouly (which I can promise they didnt because everything on this vehicle is held together with duct tape and zip ties). The way I was treated and spoken to after the sale was down right unacceptable. Si gives your company a bad face. So congrats on your 22k dollar check, meanwhile I have a piece of scrap metal im my driveway I have to pay to fix after owning it 3 days. I'm glad this reviews on here for anyone looking to purchase a vehicle from this store. I'll also leave the same review on Facebook. I'm beyond appalled by this dealership. People are always sceptical about purchasing from dealerships because they're shady and only care about moving vehicles and making as much money while spending as little as possible and this dealership proves why people are wary. Ourisman Honda of laurel should be ashamed. Their store manager is unfit for his position and enjoys belittling and degrading customers with issues.

My 1st time in the dealership was on 11/20/2019. I was asked by my wife to assist her with buying a Honda Civic EX. We arrive at just about 9am. The sales person (A.D.) is paged by the young lady at the reception desk. He comes over and invites us to come back to his desk. He seems pleasant but not all that friendly for a person who wants us to buy something from his employer. The 1st thing he says is “What are we doing today folks?” I look puzzled at my wife because I’m thinking he has the car my wife requested. A white Civic EX. He sent an email the night before to my wife saying something like “looking forward to our meeting tomorrow at 9am.” This was the reason I took off this morning to come into this dealership. I say to him “I’m here to see the vehicle you have for my wife or at least tell us it’s on the way.” He say’s “No.” I told your wife yesterday we are unable to locate the vehicle color she wants. She’ll have to pick another color.” He say’s this with a little bit of arrogance and confidence. I took it as if he was saying, y’all gonna pick what I have here because she needs a car.” When he said that I felt like he thought he had the upper hand and figured we would give in. I decided to see how much confidence he really had. I say, with a big smile “this is just what I wanted to hear. Since you don’t have what she wants this is my opportunity to take her over to Toyota, my preference. I contacted my salesman over at Toyota CarMax Laurel and he can put her into a white corolla XLE as soon as we can get there.” His whole demeanor changed in 3,2,1 seconds. He almost sounded nervous when he responded, “let me see what I can do” as he almost jumps up from the desk and runs over to his manager to save him. My wife and I look at each other and laugh. I tell her what’s going on. After about 10 minutes. He returns, visibly angry or frustrated. He composes himself. He looks at my wife and say’s “Do you want a Honda or a Toyota?” He continues very angrily, “I spent 3 hours with you yesterday!” Now I’m about to get heated. I calm down and ask him “do you have the car she wants?” He say’s to us “My used car guy searched a 500 mile radius yesterday and we could not find that car.” He goes on to say, “I’m unable to perform the search now because he is not in yet.” I feel now he is wasting our time. I tell him “We’re heading to work. Give us a call if he finds something.” He agrees. We walk out the dealership and immediately drive to Annapolis Honda. I sent my wife an email the day before with a white civic EX they had on the lot. My wife purchased this car from them in about 2 hours after leaving this dealership. I would like management to know my wife and I feel this behavior is unacceptable. My wife has serviced her Honda Civic 2001 at this dealership for a very long time. I can’t speak for her but this left a bad impression on me when I think about this dealership.

My 1st time in the dealership was on 11/20/2019. I was asked by my wife to assist her with buying a Honda Civic EX. We arrive at just about 9am. The sales person (A.D.) is paged by the young lady at the reception desk. He comes over and invites us to come back to his desk. He seems pleasant but not all that friendly for a person who wants us to buy something from his employer. The 1st thing he says is “What are we doing today folks?” I look puzzled at my wife because I’m thinking he has the car my wife requested. A white Civic EX. He sent an email the night before to my wife saying something like “looking forward to our meeting tomorrow at 9am.” This was the reason I took off this morning to come into this dealership. I say to him “I’m here to see the vehicle you have for my wife or at least tell us it’s on the way.” He say’s “No.” I told your wife yesterday we are unable to locate the vehicle color she wants. She’ll have to pick another color.” He say’s this with a little bit of arrogance and confidence. I took it as if he was saying, y’all gonna pick what I have here because she needs a car.” When he said that I felt like he thought he had the upper hand and figured we would give in. I decided to see how much confidence he really had. I say, with a big smile “this is just what I wanted to hear. Since you don’t have what she wants this is my opportunity to take her over to Toyota, my preference. I contacted my salesman over at Toyota CarMax Laurel and he can put her into a white corolla XLE as soon as we can get there.” His whole demeanor changed in 3,2,1 seconds. He almost sounded nervous when he responded, “let me see what I can do” as he almost jumps up from the desk and runs over to his manager to save him. My wife and I look at each other and laugh. I tell her what’s going on. After about 10 minutes. He returns, visibly angry or frustrated. He composes himself. He looks at my wife and say’s “Do you want a Honda or a Toyota?” He continues very angrily, “I spent 3 hours with you yesterday!” Now I’m about to get heated. I calm down and ask him “do you have the car she wants?” He say’s to us “My used car guy searched a 500 mile radius yesterday and we could not find that car.” He goes on to say, “I’m unable to perform the search now because he is not in yet.” I feel now he is wasting our time. I tell him “We’re heading to work. Give us a call if he finds something.” He agrees. We walk out the dealership and immediately drive to Annapolis Honda. I sent my wife an email the day before with a white civic EX they had on the lot. My wife purchased this car from them in about 2 hours after leaving this dealership. I would like management to know my wife and I feel this behavior is unacceptable. My wife has serviced her Honda Civic 2001 at this dealership for a very long time. I can’t speak for her but this left a bad impression on me when I think about this dealership.

Staff seemed very confused and flustered when I asked for my salesman. The man at the front desk was VERY unpleasant and unprofessional. Even when busy you must continue to give your best service. I was totally open to another car since they 'couldn't find' the one I wanted. Also was going to pay cash for the car! They definitely lost a sale and I will be contacting the GM in the morning. Do not buy a car from here unless you want to be mistreated.