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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,343 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,343 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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New Accord

MFon was so pleasant to deal with. Very knowledgeable about the Accord and so courteous! I would highly recommend working with MFon on your new car purchase. I cannot remember the name our the F & I guy but he was also a pleasure to work with!. Thank you, MFon!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for recommending Mfon! Our team works hard to give our customers a terrific buying experience.

Thanks Jim

Jim was amazing. He was nice, calm and full of knowledge. Made my mom and I feel so comfortable, we didn’t feel rushed or pushed. It was a seamless experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for that terrific review and for letting Jim help you with the purchase of your new Honda!

Great New Car Buying Experience with Ramon Hart

I have never had a smoother and less painful new car buying experience than with Ramon Hart at Ourisman Honda of Laurel. I really appreciated how Mr. Hart respected my time, and was concerned about my earlier car accident, which led me to Ourisman Honda in the first place. My family loves the Odyssey! We drove around all day after we purchased it, which is usually hard to do with 5 kids. We are looking forward to many family trips in the Odyssey. Mr. Hart expertly set up the van's data preferences for me, and promised his future assistance with the van. We now own a 2019 Odyssey and a 2001 Odyssey, a testament to Honda quality. From A to Z, this was a great new van experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Ourisman Honda! We appreciate you letting Ramon get you into the new 2019 Odyssey. We hope you and your family enjoy it.

Amazing car-buying experience

I was a bit apprehensive to buy a new car but Mr. Mfon was very helpful and he explained everything very clearly. He was very patient and answered all our questions. Mr. Mfon exemplifies a great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about Mfon! He goes out of his way to make sure his customers are well informed and comfortable with their purchase. Enjoy your new Honda!

Jimmie Powell my dealer

Jimmie Powell was just so very great, nice, excellent and would answer any question I ask him. Even if it was the same question over again. He explained everything to me about the Honda CRV LX that I want to know and didn't know. He was just so wonderful. I brought my car on friday 9/7/18, talk to him a whole lot about the car, sat is the car with me and explained so much. Then I went back saturday because I guess I was excited about getting the car friday that I needed to go over it again. I'm the kind of person who need to show me about the car then read a book. Any way he was just so patient with me you just couldn't believe. I sold my old car at carmax so there for he pick me up at carmax then back to Honda. Well anyway I finally got the check from carmax and then I ask Jimmie again other, more of the same things about the Honda, because I wasn't sure about the car again. Like I say Jimmie had the patience of "JOB" the story in the Bible. He was just excellent. I would recommend Jimmie Powell to anyone. He knows his job excellent. Oh by the way the minute I walk into the door Jimmie Powell was there introducing himself to me, greeting me so kindly. He was just awesome, so kind, nice, patience with me, because I saw him Friday, Saturday, Monday, (long story about that) but he was just a wonderful person. My name is Judy Bullock

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Ms. Bullock, thank you so much for sharing your wonderful review about Jimmie! He goes above and beyond to make sure his customers are well informed and comfortable with their purchase. We are very lucky to have him on our team! Enjoy your Honda CR-V!

Great service

I came in and I knew what I wanted, Jim then took me for a test drive and showed me all of the features. Financing department went through with my financing quickly, ultimately it was a quick and painless dealership experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your 5-star review and for trusting our team in the purchase of your vehicle! It was a pleasure to meet you and we hope you enjoy your new Honda!

Awesome!!

First time buying a car and was a great experience because of my salesperson! Highly recommend! Jim was fantastic to work with. Love my Honda !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are honored you chose Ourisman Honda for your first car purchase! It was our pleasure to show you what a great car buying experience is like. Enjoy your new Honda!

Customer Service Excellence

From the time I walked in the door to purchase my Civic each person I came in contact with worked hard to make me feel like I was the most important person in the room. I'm now here today having my service done and it's the same as before. My salesman Jim P still remembered my name and I find that impressive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for that wonderful feedback. We work hard to provide a great customer experience, whether buying or servicing your vehicle. We appreciate your business and continued loyalty to Ourisman Honda.

Exceptional Service

Mr. Mfon is the epitome of excellent customer service. You won't find a more patient, diligent, warm, knowledgeable, and friendly salesman at any other dealership. He took his time and and got me the best deal on a new car despite my roadblocks. If you're looking for a salesman to make a way out of no way Mr. Mfon is your man AND he managed to get me an extended 3 yr warranty for the price I wanted to pay monthly! Amazing Customer Service!!! I will definitely be coming back to Oursman Honda and Mr. Mfon for all my vehicle necessities.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for that wonderful review of Mfon! It means a lot when a customer goes out of their way to acknowledge the hard work and dedication of our team. We appreciate your business and look forward to working with you again in the future.

Mfon Mfon is GREAT!

My salesmen Mfon Mfon was GREAT! Very professional and polite. Brittany was awesome as well. Overall, great people. Would recommend them to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your recommendation! We are thankful you chose Ourisman Honda for your purchase.