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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,343 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,343 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Exceeded Expectations

I came to this dealership fully expecting to just gather some info. Fortunately, the gentleman at the front desk set me up with Jim in the sales department. Jim was beyond professional and more importantly honest. This was my first time buying a brand new car and I was intimidated walking in, after a short time with Jim that went away. They went above and beyond working with what car I wanted and my finances so that I could drive away with that car the same day. Obviously I got the car and was thrilled. Once the papers were signed Jim did not go on with his day, but sat in the car with me until I had a perfect understanding of all the features and ins and outs of the car. He even tested me to be sure. I highly recommend this dealership, but I encourage you even more to go see Jim. You will be more than happy with your experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review. We are thrilled to hear that Jim provided you with exceptional customer service. We appreciate your business and are grateful to have earned your recommendation.

New Car

Mfon Mfon was very helpful getting my mom a new car. Great experience. The other people working there that evening were all very friendly too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear you and your mom had such a wonderful experience working with Mfon. We hope your mom is enjoying her new Honda!

Good overall experience

Bought a new car. Pretty good service. Happy. Had all my needs satisfied and got some discounts as well. My salesman was a great person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback. We appreciate your business and are thrilled to hear our team provided you with such a great car buying experience.

Excellent Service

Mr. Mfon Mfon was outstanding. He treated us like family, was very supportive and answered all the questions we had to our satisfaction- he was just great!. All the other staff that assisted us was also very friendly and knowledgeable. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

You are very welcome! Thank you for choosing Ourisman and letting Mfon and the rest of our team provide you with such a great car buying experience.

Happy

This was my first time buying a car. I was very nervous but working with Mfon made it fun and easier to deal with. Even though I didn't purchase the car I originally wanted because it couldn't be found anywhere, he was able to get me something close and at a price that was reasonable. I'm glad my first buying experience was with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us with your first car purchase! We are so happy to hear that Mfon made your purchase fun and easy. Welcome to the Ourisman Family!

Great dealership, excellent service, good experience'

I have never taken the time to fill out the surreys sent to me after buying my Honda CRV or even after I go in for routine maintenance. However I must say that I owe it to the wonderful team of the Laurel Honda 3371 Laurel Fort Meade Road. MD. I must say It started with Jimmie Powell when I though I could not afford a brand new vehicle. Jimmie took the time to give me all of my options and was never pushy.I feel like Family every time I visit. I can call him anytime to get advice and he is always full of information to solve my issues. For services CJ is so helpful he always take the time to make sure I knew how everything work like a brother would great customer service. Carla took care of me on my last visit and she really looked out for me specially helping when the van took me to the mall while my car was being service “ Just Awesome! ” Great people to deal with.My experience with Honda is nothing but excellent and I will always recommend them to any potential buyer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear you continue to have a wonderful experience every time you come in. We appreciate your recommendation and continued loyalty to Ourisman Honda.

Sam and Brenda Wiggins (correction)

Please correct our experience to reflect Jimmie Powell great service. This is a correction because we noticed it was given to the wrong Jimmie. Please forward this to upper management for correction. Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Correction noted! We will be sure to advise management of the terrific service Jimmie provided to you. Enjoy your new Honda!

Great dealership good experience

Brandon was very polite and patient big thanks to him for helping me in this process. The whole experience was very quick and straight forward. Pleasure doing business with you guys ! Would recommend as they cut straight to the chase literally bought my car within 48 hours

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It was our pleasure! We appreciate you trusting us with your business and for recommending us to your friends and family.

My 1st Car Buying Experience

Getting my 1st brand new car with Elliot and Jimmie was an experience I am extremely elated with. Being that this is my first time purchasing a vehicle, you can imagine some of the advice I received: "Don't smile", "Stick to your price!", "Don't get bamboozled into paying too much money!". I admit, I was a little nervous and definitely on guard. Fortunately, my experience was one I can not stop blabbing about! Elliot and Jimmie did a wonderful job with being quick, prepared, patient, and hospitable. If you're in the market for a new car, you will not be disappointed at Ourisman Honda. When you speak with Elliot, don't forget to ask for Jimmie!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for letting Elliot and Jimmie assist you with your first car purchase. It was our pleasure to show you what an exceptional car buying experience is like! Enjoy your new Honda!

First car purchase

I had a great experience with James Jones. He was friendly and helpful. He was straightforward and skipped the haggling game. He worked to find a deal that would be fair to both parties and leave both parties satisfied. James made the car purchasing process go much more smoothly than most people experience when buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback. We value your opinion and are thrilled that James made your car purchase a positive one! We appreciate your business and hope you enjoy your newly purchased vehicle!