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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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bye 17 year old Ford Ranger

I had a good experience getting a new Honda. I enjoyed working with both Brandon Hickson-Hamilton and Jennifer Smith. will miss ford ranger though

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase Jessie!  We value your opinion and love hearing that Brandon, Jennifer and the rest of our staff took excellent care of you!

Great Experience

I received great customer service and attention to my financial needs. I was able to get the car I wanted within a reasonable budget and the Laurel team helped to make that possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy we were able to assist you with your car purchase!  We appreciate you trusting us with your business.  

Great Salesmen and buying experience!

Brandon really made this an easy and pleasurable afternoon--no pressure at all. He is truly there for you and your car buying needs. Great job by a real professional!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We work hard to provide a great customer experience.  Brandon and the rest of our staff are an asset to our company. Thank you for your business.

Best Car Buying Experience I've ever HAD!!!

I highly recommend Ourisman Volkswagen of Laurel. From from Brian at the Ourisman of Honda handling the finance to Richard the salesman and I am at a lost for words when it comes to Mohamed. I previously worked in cars sales, have purchased cars before and never have I seen nor been treated with the level of customer service and respect as I did last Friday Aug 4, 2017. They took care of everything while I was at work. All I had to do was pick the car up. I was in the building for about an hour and a half waiting on the insurance company to call back. Thanks Ourisman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You are very welcome!  It was our pleasure to make your car buying experience a memorable one.  We pride ourselves on our customer service and are thrilled to know that Brian, Richard, Mohamed, and the rest of our staff did not disappoint.  We appreciate your business and recommendation.

Trustworthy & Responsive

Before purchasing my 2017 CR-V, I conducted serious research. Brandon responded quickly through email with the best price out of multiple dealerships. Brandon always responded within the hour, and he was patient with me as I asked many questions about price and features. When we arrived to pick up the vehicle, Brandon greeted us and went above and beyond to show us the features of the car and get us on the road. Earl, the sales manager, provided me the documentation that I needed even before I entered the dealership. They worked with me virtually for one week before I came into the dealership to sign the paperwork. When we arrived, he introduced himself and checked in to make sure everything was going well. Joe informed us about all the warranty options available and gave us time to make our decision. He made it easy to sign everything, and my wife and I were done in a 2-hour time frame. Overall, my experience was 5-star. I highly recommend Ourisman Honda Volkswagen of Laurel!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to compose such a detailed and wonderful review of your time at our dealership. Customer service is our main concern and we are happy to hear that Brandon, Earl, Joe, and the rest of our staff made your experience a memorable one. We certainly appreciate your recommendation and thank you for trusting us with your business.

Made Buying my First car an enjoyable experience

Bill definitely made buying my first car a smooth and enjoyable experience. He was genuine and totally honest with me the entire. I felt as though I was treated like a person rather than another sale. I left the dealership satisfied and doubt-free

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your kind words!  We are thrilled to hear that Bill made you feel like family.  Our main goal is always customer satisfaction and are happy to know that we did not disappoint.  We appreciate you trusting us with your business.

Seamless

I went in the dealership with the intent to buy a vehicle that same day. Owen did an amazing job with making sure this process was seamless as possible, Along with Joe in financing. I was taken good care off & I love my Honda Civic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for that great review!  We work hard to provide a great customer experience and are thrilled to know that Owen and Joe did just that.  Enjoy your new Civic!

Great people

This is the second time I have bought a car from ourisman Volkswagen. The staff is wonderful and they had me in and out with exactly what I wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase Alicia!  We appreciate your continued loyalty to our dealership.

Good customer was good

I bought two new Honda's the same day, service was very good by both Laura & Jennifer, their knowledge of the cars was on point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much Clive!  We pride ourselves on our customer service and are happy to hear that Laura and Jennifer provided you with a great experience.  We appreciate you trusting us with your business.  Enjoy your two new Honda's!!

Professional and excellent customer service

In our search for a new vehicle, salesman Jim Powell responded very quickly. Upon meeting him at the dealership, we found him to be professional, personable, courteous and very knowledgeable about the various vehicles. He explained the many features on the automobile, highlighting the safety aspects as well as making you feel comfortable. After deciding to purchase a vehicle we met with Joe Rasulzad in the finance office. He made that part of the buying experience one that was hassle free. We also found him to be professional and knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for that terrific review!  We are happy to hear that Jim and Joe were professional, friendly and efficient.  We appreciate you trusting us with your business.