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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Really good experience!!!

I'm really impressed with the service provided....Brandon and Mrs. Jennifer were amazing. They were fast as possible since we had a 2 month baby with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase!  We are happy to hear that Brandon and Jennifer were friendly and efficient.  We appreciate you trusting us with your business.

Great Experience

Great Costumer Service and inner active employees! I got a good deal so I could drive off in the car I wanted. Nothing less then.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We work very hard to provide a great customer experience!  Thank you for sharing!

Ourisman Honda Rocked it!

Brandon and Jennifer helped me achieve my dream of buying a brand new car! They worked diligently and loyaly with me to get where I needed to be to make my purchase. I will highly recommend both these employees and this dealership! Thank you Brandon and a Jennifer!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase!  We value your opinion and love hearing that Brandon, Jennifer and the rest of our staff took excellent care of you!  Enjoy your new car!

Honda crv

Brandon is absolutely unbelievable! I would recommend him to everyone! Jennifer (the finance person we dealt with) spent the entire time talking about how important she is, how Mr Ourisman loves her, and hownmuch money she makes. Not a good representative for a quality organization. She is the reason I only gave 4 stars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review.  We are thrilled to hear that Brandon provided you with exceptional service.  We appreciate you trusting us with your business.

Excellent Service w/o pressure

We went to this dealer for UBS pricing, because the dealer near our home doesn't offer that. Laura Joseph, our saleswoman, was personable and very helpful, showing us all the features of the Honda Pilot, but not being pushy. We hadn't intended to go home with a car, but she sold us on the car and on Ourisman. Debbie Lewis, who handled our finances, was also wonderful. Made suggestions, but allowed us to make our own decisions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!  We value each and every client and are happy to hear you had such a positive experience with Laura, Debbie and the rest of our team.  Welcome to the Ourisman family!

Awesome sales people and selection of cars.

Carl helped me with the task of purchasing a used car. Would recommend him and the dealership. They were able to get me more value for my money.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback!  We are thrilled that Carl was able to provide you with a positive car buying experience.  We appreciate your business and recommendation.

2d New Car Purchase at Ourisman VW

Ourisman VW was very responsive to our vehicle needs. They located and the specific 2018 Atlas we were looking for and had it transferred to the dealership the very next day. We've been customers of Ourisman VW for 8 years now and expect to continue indefinitely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to post your wonderful feedback Leslie!  We appreciate your business and continued loyalty.  Hope you are enjoying your new Atlas! 

Awesome new car!

All the people i worked with made buying my first car a great experience. They were all very friendly and helpful. I felt like they cared on a personal level. Overal 10/10

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback.  We appreciate your business and are thrilled to hear our staff provided you with such a great car buying experience.

Very professional and friendly staff

Went to buy a Tiguan. Got a really good deal. From the sales person to the general manager everyone was very friendly. I will be returning to this dealership for my next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase! We value your opinion and love hearing that our staff took excellent care of you! We appreciate your business and look forward to working with you again in the future!

Lease new Jetta

I really enjoyed purchasing my car from this dealership. They really made sure that I was informed about everything they had to offer, as well as making sure I knew everything about the multiple cars I test drove. They also worked with me to get the car at a price I could afford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for composing such a detailed and wonderful review of your experience with our dealership and staff! We really appreciate you taking the time and for sharing.