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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Overall good!

Great experience as a first time car buyer. There was much consideration of my budget throughout the entire process. There was also a sincerity to my experience, which helped to make my choice easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review.  We are thrilled to hear that our staff provided you with exceptional service.  We appreciate you trusting us with your business.

Great service!

Bill Goldsmith "Goldie" is the best! As exciting as buying a new car is, it can be a long and arduous process. Not the case at all with Goldie and the team at Ourisman Laurel. He ensured that everything went as quickly as possible, while still providing thorough customer service. He is very knowledgeable and gave sound advice, making me feel very comfortable with my decision. He also took the time for the little things like helping me to synch up my phone with my new car. I also work in sales, so I appreciate a genuine sales person, who also knows how to interject some humor and have actual concern for ensuring that the process is seamless. Thank you Goldie and thanks to everyone at Ourisman of Laurel. This is now my second car purchase there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You are very welcome!  We value your opinion and are thrilled that Goldie was able to make the car buying process an enjoyable one!  Thank you for trusting us with your business and being such a loyal customer.

Great

I had a great experience with Brandon.He is a great salesman.He is very organized and provide a great service very nice and polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review Patrick!  We work hard to provide a great car buying experience.  We are thrilled to hear that Brandon was able to do just that.  We appreciate you trusting us with your business.

Really good experience!!!

I'm really impressed with the service provided....Brandon and Mrs. Jennifer were amazing. They were fast as possible since we had a 2 month baby with us.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase!  We are happy to hear that Brandon and Jennifer were friendly and efficient.  We appreciate you trusting us with your business.

All of my starts did not show.... sad face...

Not sure why all of my stars did not post... well.... This is to add to my AWESOME TEAM Mr. Mohamed & Mr. David. Again Thank You Both!!!!! ????????????????????????????????🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓 With this team I would go through this experience again if I need to get another vehicle, and now I see others in my immediate family considering what their possibilities could be if they came and had a conversation with the two of them as well. Amazing things happen when the Universe is aligned, and the right people are in the right place at the right time. With great attitudes, passion and patience. .God is amazing always in good and not so good times. Mr. Mohamed and Mr. David = #TEAM AWESOMENESS #TEAM NUMBER MAGIC #TEAM UNXPECTED BLESSINGS ## THANK YOU 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You are very welcome!  We are thrilled to hear you received excellent customer service from Mr. Mohammed, Mr. David and the rest of our staff.  Our main focus is always customer satisfaction.  Thank you for trusting us with your business and recommending us to your family.  Welcome to the Ourisman Family!

Great Experience

Great Costumer Service and inner active employees! I got a good deal so I could drive off in the car I wanted. Nothing less then.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We work very hard to provide a great customer experience!  Thank you for sharing!

Ourisman Honda Rocked it!

Brandon and Jennifer helped me achieve my dream of buying a brand new car! They worked diligently and loyaly with me to get where I needed to be to make my purchase. I will highly recommend both these employees and this dealership! Thank you Brandon and a Jennifer!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase!  We value your opinion and love hearing that Brandon, Jennifer and the rest of our staff took excellent care of you!  Enjoy your new car!

Honda crv

Brandon is absolutely unbelievable! I would recommend him to everyone! Jennifer (the finance person we dealt with) spent the entire time talking about how important she is, how Mr Ourisman loves her, and hownmuch money she makes. Not a good representative for a quality organization. She is the reason I only gave 4 stars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review.  We are thrilled to hear that Brandon provided you with exceptional service.  We appreciate you trusting us with your business.

Excellent Service w/o pressure

We went to this dealer for UBS pricing, because the dealer near our home doesn't offer that. Laura Joseph, our saleswoman, was personable and very helpful, showing us all the features of the Honda Pilot, but not being pushy. We hadn't intended to go home with a car, but she sold us on the car and on Ourisman. Debbie Lewis, who handled our finances, was also wonderful. Made suggestions, but allowed us to make our own decisions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!  We value each and every client and are happy to hear you had such a positive experience with Laura, Debbie and the rest of our team.  Welcome to the Ourisman family!

Awesome sales people and selection of cars.

Carl helped me with the task of purchasing a used car. Would recommend him and the dealership. They were able to get me more value for my money.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback!  We are thrilled that Carl was able to provide you with a positive car buying experience.  We appreciate your business and recommendation.