Reviews
Exceptional Service
I've purchased 2 vehicles from Ourisman Volkswagen Laurel and both times I had exceptional service starting with the Sales Rep. Bill Goldstein "Goldie" showing me vehicles that fit my need within my budget and working to get me the best deal. Additionally, all of the Laurel Team members are all friendly and want to make sure that your experience is a great one. Goldie has a personality that draws you to him and makes the whole experience easy and stress free. Once your deal is finalized, Goldie will follow up with you to make sure "the smile on your face when you drove of the lot is still on your face and that you are enjoying your new vehicle." I will continue to purchase my Volkswagen's from Ourisman Laurel and will always purchase the vehicle from Goldie. Joann Gilbert
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for that wonderful review Ms. Gilbert! We take great pride in knowing that you received great customer service from start to finish. Goldie and the rest of our staff are an asset to our dealership. We appreciate your continued loyalty and look forward to working with you again in the future.
Been coming to Ourisman VW for years
Just completed the 6th new car purchased from Ourisman VW by myself or an family member in the past 20 years. It was a solid experience, as always. Michael was pleasant as always and helped with the test drive and vehicle selection; Mohamed was efficient and helpful with credit pre-approval; David helped with the final sale a few days later, and Jennifer was knowledgeable and helpful regarding the financing. Isaac manages a well-run sales business here. Their service staff is great as well; I've been bringing my vehicle(s) here consistently, and will continue to do so.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to write this review of your experience at our dealership. We work hard to provide an excellent customer experience and are thrilled to hear that Michael, Mohamed, Jennifer, David, and the rest of our staff did not disappoint. Thanks for trusting us with your business and being such a loyal customer.
Golden review
While bringing my care in for service, I decided to have a look around to see what might be available to upgrade my 2003 Golf. James Brown wrote up my service ticket and I went to start looking. I was quickly met by Bill Goldsmith and started talking about the deisel models available. I could have been happy with a 2015 SEL Golf if it were a different color, but basic white is just not me. Bill noted me pointing to one of the grey floor models and mentioning that was more my color, and he found a Wolfsburg edition Golf in that color, and we took it out for a spin. James came back with unfortunate news on some issues I'd been having which might have become even worse news with further work. This tilted me in favor of trading up instead of what could have been a pricy service visit. Bill and Mohamed worked on lowering the price for me and handed me over to Joe in finance. After a lengthy moving of property from one car to another, and the process of signing all the paperwork, I was on my way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for that wonderful feedback. We work hard to provide a great customer experience, whether buying or servicing your vehicle. We appreciate your business and hope you are enjoying your new Golf!
New CR-V Purchase when only planning to Look!
We drove there from Annapolis because we didn't feel welcomed there. We are so happy that we did. We were met inside the front door by CHUKA ELUE who turned out to be a very cordial and knowledgeable salesperson. He was very patient with us, knowing that we actually went there only to look. At no time did we feel like we were being rushed, or pressured to buy something, and CHUKA was exceptional at answering our questions, and eventually getting all the things we wanted in a vehicle. The salesroom was very clean and welcoming. We also had a great experience with Jennifer Smith in the finance department, ensuring that we left not only with a new vehicle, but with the financial and service plans we were happy with. I HIGHLY RECOMMEND OURISMAN HONDA in Laurel and also fully recommend that you ask for CHUKE ELUE for all your sales requirements.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to compose such a detailed and wonderful review of your time at our dealership. Customer service is our main concern and we are happy to hear that Chuka, Jennifer and the rest of our staff made your experience a memorable one. We certainly appreciate your recommendation and thank you for trusting us with your business. Welcome to the Ourisman Family!
New Car Sale
I had a great experience here! I will definitely be back! Friendly sales people and great dealership all around! I love my new car so much!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your purchase! We are happy to hear that our staff took great care of you while shopping for your new car. We appreciate your business and look forward to working with you again in the future.
Very satisfied with my purchase and the care shown.
I have been to this dealership twice before and I have always been given wonderful treatment from everyone I dealt with. They work hard to get you the vehicle you really want. I really love my new Tiguan and my son loves his new Jetta. My family has decided that we will keep going back to this dealership for our vehicle purchases.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We value each and every client and are happy to hear you continue to have such a positive experience with our dealership. We appreciate your continued loyalty. Enjoy your Tiguan and Jetta!
Overall good!
Great experience as a first time car buyer. There was much consideration of my budget throughout the entire process. There was also a sincerity to my experience, which helped to make my choice easier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review. We are thrilled to hear that our staff provided you with exceptional service. We appreciate you trusting us with your business.
Great service!
Bill Goldsmith "Goldie" is the best! As exciting as buying a new car is, it can be a long and arduous process. Not the case at all with Goldie and the team at Ourisman Laurel. He ensured that everything went as quickly as possible, while still providing thorough customer service. He is very knowledgeable and gave sound advice, making me feel very comfortable with my decision. He also took the time for the little things like helping me to synch up my phone with my new car. I also work in sales, so I appreciate a genuine sales person, who also knows how to interject some humor and have actual concern for ensuring that the process is seamless. Thank you Goldie and thanks to everyone at Ourisman of Laurel. This is now my second car purchase there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You are very welcome! We value your opinion and are thrilled that Goldie was able to make the car buying process an enjoyable one! Thank you for trusting us with your business and being such a loyal customer.
Great
I had a great experience with Brandon.He is a great salesman.He is very organized and provide a great service very nice and polite.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review Patrick! We work hard to provide a great car buying experience. We are thrilled to hear that Brandon was able to do just that. We appreciate you trusting us with your business.
All of my starts did not show.... sad face...
Not sure why all of my stars did not post... well.... This is to add to my AWESOME TEAM Mr. Mohamed & Mr. David. Again Thank You Both!!!!! ????????????????????????????????🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓🤓 With this team I would go through this experience again if I need to get another vehicle, and now I see others in my immediate family considering what their possibilities could be if they came and had a conversation with the two of them as well. Amazing things happen when the Universe is aligned, and the right people are in the right place at the right time. With great attitudes, passion and patience. .God is amazing always in good and not so good times. Mr. Mohamed and Mr. David = #TEAM AWESOMENESS #TEAM NUMBER MAGIC #TEAM UNXPECTED BLESSINGS ## THANK YOU 😊
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You are very welcome! We are thrilled to hear you received excellent customer service from Mr. Mohammed, Mr. David and the rest of our staff. Our main focus is always customer satisfaction. Thank you for trusting us with your business and recommending us to your family. Welcome to the Ourisman Family!