Reviews
Received excellent service.
Received excellent service. Drove up to MD to visit family for thanksgiving holiday. Unfortunately second day in MD ran over a pothole & ended up on Donut tire. Annette Rozetti, my service advisor did a fabulous job on making sure I received the best customer service, recommendation on type of correct tire for my vehicle. I was in and out within less than an hour. Waiting room & accommodation superb! Thank You for everything! I would highly recommend without a doubt Ourisman VW of Laurel to family & friends. -Samson
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Wediquini, for the 5-star review!! We strive for excellent customer service and I am glad to see that Annette was able to provide that for you. I hope you had an amazing thanksgiving and safe travels. Thanks again for the recommendation!!!
Dealership communications was much appreciated.
Dealership communications was much appreciated. Excellent customer service and support. Will be sure to return in the future if services are needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Apb102, Thank you for your kind words and feedback!! It is great to hear that the team is exceeding our high standards for excellent customer service and communication in every transaction. We look forward to seeing you again!!
The service at VW is great.
The service at VW is great. They respond to the reason you brought your car in for service. They will also check and make sure you are up to date on your mileage requirements., and sometimes they wash your car . Mine didn’t get washed.this time. I have been going to them for 8 years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 8 years of loyalty and your 5-star review. We're pleased to provide great service and address your car's needs. Apologies for the missed car wash, we will get you next time. We appreciate your kind words and feedback!!! See you soon!!
Thank you
Service is very helpful.
Service is very helpful. Never have issues making appointments but wait time was longer then expected .
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Laners705, it is awesome to hear you had a good experience with our service department. We apologize for the longer than expected wait time. I will work with our team to improve our internal process. We look forward to seeing you again.
Salesperson: typical pushy fashion stuff, unfortunately.
Salesperson: typical pushy fashion stuff, unfortunately. Manager: doesn't listen, and just wants a sale. My request for a quote over email was never completed. It only shows that when YOU need something from them: it won't happen.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Betgain, I apologize that you received less than an amazing experience with our team. We strive to provide a smooth and transparent buying experience. Please feel free to email me directly so we can discuss what happened in detail. Please email me at JAlcorn@ourismancars.com.
It’s convenient but expensive .
It’s convenient but expensive . The representatives are courteous but ignored some instructions about seat.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and feedback. We appreciate your kind words about our representatives but apologize for the oversight regarding your seat instructions. We are continuously working to improve our services and pricing to better meet your expectations. If you have any further concerns or suggestions, please feel free to contact us directly.
Michael was amazing!
Michael was amazing!! He was friendly, patient & professional. I was going to test drive the atlas & get the atlas. That was the plan. If the atlas didn’t work, then leave. Coming from a Nissan Z to a Jeep Renegade, the atlas was too big :-( I felt extremely uncomfortable in the truck. Michael swept in & saved the day! He listened to me & found the PERFECT car for me & my toddler! My son & I Love my 2023 Tiguan!!! LOVE. Even my husband likes it! It’s rare when we like the same car, Lol! Despite not getting the atlas, I Had to have a vehicle with a panoramic roof. Michael showed me the tiguan & it was Ova! That beauty opens up the car immensely. Thank you Michael!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled you had a great experience with Michael! He helped you find the perfect 2023 Tiguan with a panoramic roof, and we appreciate your 5-star review. Enjoy your new ride! 🚗🌞
Terrible dealer.
Terrible dealer. Will never go there again. I will blast this dealer every chance I het
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're genuinely sorry for your negative experience. We strive for excellence with every customer. Please feel free to email me with more details of what happened so I can address your concerns and improve our services. My Email address is JAlcorn@ourismancars.com. We value your feedback and aim for a very high level of customer service.
Never will I buy from you again.
Provided a great diagnostic.
Provided a great diagnostic. Very timely and great response. I would recommend to any VW owner. Outstanding dealership!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your review, MikeCalvin98! It's great to hear that our diagnostic service was timely and effective for you. Your recommendation to fellow VW owners means a lot to us. Thank you for choosing our dealership!
The service was prompt and efficient.
The service was prompt and efficient. They gave me just the service my vehicle required. The service was completed within the time they told me to expect. The waiting area is comfortable with Wi-Fi and a space where I could work while waiting.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the AMAZING review. We strive to meet and exceed customer expectations on a daily basis. It is wonderful to hear that our service team is accomplishing our goal!! Thank you again!!!