Reviews
Brought the car for regular maintenance inspection and
Brought the car for regular maintenance inspection and the people there were professionals and very kind and helpful. Cannot ask for better service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for such kind words!! It is AWESOME to hear that our service department is exceeding customer expectations. I will pass your words onto the entire department. Thank you!!
They gave us an update in regular bases and fixed the car
They gave us an update in regular bases and fixed the car within time frame they promised.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the AMAZING review Jasmin. Clear communication is a principle we teach to all our team members. It is GREAT to hear that our staff is achieving excellence in this category. Thanks again, and we hope to see you again.
I looove this dealership.
I looove this dealership. They are so polite and professional. I was offered refreshments and snacks. The waiting area is nice and comfortable.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us such a kind review!! It is nice to know that our team is maintaining a polite and professional attitude. I will pass your kind words onto the the team and we will keep the snacks and refreshments stocked for you!!
Vincent Penn service rep, answered all my questions and
Vincent Penn service rep, answered all my questions and kept me informed of service on my vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the awesome review!! We believe that communication is the most important thing when servicing our customers vehicles. It is GREAT to hear that Vincent is meeting and exceeding expectations. I will pass your kind words along to Vincent. We look forward to seeing you again.
The level of service has always been exceptional.
The level of service has always been exceptional. My service representative was kind and patient, clearly explaining the issue(s) with my vehicle and knew every part and its purpose when I questioned him. I will continue to use this dealer for all of my vehicle service now and in the future.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the AMAZING review!! We strive everyday to excel in world class customer service and it is so awesome to see that our service department is meeting those expectations. I am glad to see that your service rep was kind, patient, transparent, and knew your vehicle inside and out. We look forward to seeing you again, Thank you!!
The service representatives are Very helpful and
The service representatives are Very helpful and friendly. The work was completed according to the estimate.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time out of your day to leave us a review. We pride ourselves in transparency and workmanship. It is nice to hear that our service department is living up to the expectations. Thank you and we look forward to seeing you again.
This is the best service center I have encountered.
This is the best service center I have encountered. Very helpful and they work with you to save money.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a review. We GREATLY appreciate it!! It is amazing to hear that our service department is VERY helpful and works to save you money. I will pass your kind words onto the service department. Thank you and we look forward to seeing you again!!!
Advertised price is 47900 for a Golf R Drove for an hour
Advertised price is 47900 for a Golf R Drove for an hour only to be told they are adding 10 Thousand more to the price! STAY AWAY
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We sincerely apologize for any confusion about the pricing on Golf R's. We try very hard to be completely transparent and up front with pricing and information. Again, my apologies for any miscommunication or confusion on the Golf R's. Please feel free to reach out to us so we can further assist you.
My vehicle lost all power suddenly on 495.
My vehicle lost all power suddenly on 495. I towed the vehicle to Ourisman of Laurel and was greeted by a kind service representative named Cortez. Although it was late and the service lane was closing soon I was treated honestly and fairly without feeling rushed. I was given a loaner car to get home and was told the vehicle would be checked out first thing in the morning. Subsequently I received a call in the morning as promised with a proble cause but further investigation was needed to confirm. Cortez kept in contact with me as the problem was discovered and text me with the issues found and approximate cost. After making my decisions on what to fix with no pressure the work was completed in a timely manner and I picked up my vehicle. Everything is running great. Thank you Ourisman for a good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you taking the time to leave such an amazing review!! I am so glad our service department was able to take care of you. I will pass on your kind words to Cortez and the entire service staff. We are also glad to hear everything is running great. Again, Thank you!!!
The appointment was easy to schedule and my car was taken
The appointment was easy to schedule and my car was taken in as soon as I arrived at at the dealership. I didn’t want to wait around until the service was completed so the shuttle took me home and picked me up when my car was finished at a reasonable time. The service manager very friendly and told me exactly what needed to be repaired on my car. Will definitely go again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review Toni!! Glad to see that we where able to care of you promptly and that you were able to take advantage of our shuttle service. I will pass on the kind words to our service manager. We are very excited to have the opportunity to service your vehicle in the future.