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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,345 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,345 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Provided a great diagnostic.

Provided a great diagnostic. Very timely and great response. I would recommend to any VW owner. Outstanding dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review, MikeCalvin98! It's great to hear that our diagnostic service was timely and effective for you. Your recommendation to fellow VW owners means a lot to us. Thank you for choosing our dealership!

The service was prompt and efficient.

The service was prompt and efficient. They gave me just the service my vehicle required. The service was completed within the time they told me to expect. The waiting area is comfortable with Wi-Fi and a space where I could work while waiting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the AMAZING review. We strive to meet and exceed customer expectations on a daily basis. It is wonderful to hear that our service team is accomplishing our goal!! Thank you again!!!

Brought the car for regular maintenance inspection and

Brought the car for regular maintenance inspection and the people there were professionals and very kind and helpful. Cannot ask for better service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for such kind words!! It is AWESOME to hear that our service department is exceeding customer expectations. I will pass your words onto the entire department. Thank you!!

They gave us an update in regular bases and fixed the car

They gave us an update in regular bases and fixed the car within time frame they promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the AMAZING review Jasmin. Clear communication is a principle we teach to all our team members. It is GREAT to hear that our staff is achieving excellence in this category. Thanks again, and we hope to see you again.

I looove this dealership.

I looove this dealership. They are so polite and professional. I was offered refreshments and snacks. The waiting area is nice and comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us such a kind review!! It is nice to know that our team is maintaining a polite and professional attitude. I will pass your kind words onto the the team and we will keep the snacks and refreshments stocked for you!!

Vincent Penn service rep, answered all my questions and

Vincent Penn service rep, answered all my questions and kept me informed of service on my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review!! We believe that communication is the most important thing when servicing our customers vehicles. It is GREAT to hear that Vincent is meeting and exceeding expectations. I will pass your kind words along to Vincent. We look forward to seeing you again.

The level of service has always been exceptional.

The level of service has always been exceptional. My service representative was kind and patient, clearly explaining the issue(s) with my vehicle and knew every part and its purpose when I questioned him. I will continue to use this dealer for all of my vehicle service now and in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the AMAZING review!! We strive everyday to excel in world class customer service and it is so awesome to see that our service department is meeting those expectations. I am glad to see that your service rep was kind, patient, transparent, and knew your vehicle inside and out. We look forward to seeing you again, Thank you!!

The service representatives are Very helpful and

The service representatives are Very helpful and friendly. The work was completed according to the estimate.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time out of your day to leave us a review. We pride ourselves in transparency and workmanship. It is nice to hear that our service department is living up to the expectations. Thank you and we look forward to seeing you again.

This is the best service center I have encountered.

This is the best service center I have encountered. Very helpful and they work with you to save money.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave us a review. We GREATLY appreciate it!! It is amazing to hear that our service department is VERY helpful and works to save you money. I will pass your kind words onto the service department. Thank you and we look forward to seeing you again!!!

Advertised price is 47900 for a Golf R Drove for an hour

Advertised price is 47900 for a Golf R Drove for an hour only to be told they are adding 10 Thousand more to the price! STAY AWAY

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We sincerely apologize for any confusion about the pricing on Golf R's. We try very hard to be completely transparent and up front with pricing and information. Again, my apologies for any miscommunication or confusion on the Golf R's. Please feel free to reach out to us so we can further assist you.