Reviews
Excellent experience, very happy with the car purchase
Everyone we dealt with was prompt (in returning my initial contact via the internet), courteous, knowledgeable and, very importantly, not pushy. We received a generous quote and were treated as valuable customers. We will look forward to buying our future cars at the same dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for posting your review and for letting our team assist you with the car buying process. We pride ourselves on our customer service and are happy to know that our staff was friendly and efficient from start to finish.
Great service
My salesman James Jones service was great. He was honest and straight to the point. At no point did i feel like i was being manipulated or lied too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback! We are happy that James was able to assist you with your car purchase. We do our best to provide great customer service.
Excellent experience
Isaac made my car buying experience easy. My trade-in was generous. I was made to feel valued as a repeat customer. My salesman, Carl Edet, was also excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your purchase! We value your opinion and love hearing that Isaac, Carl and the rest of our staff took excellent care of you!
6th VW here I believe
My visits always go as smooth as possible, and they do their best to meet my needs. the sales team, and service team are always prompt and respectable of time and needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear you continue to have a wonderful experience every time you come to our dealership.
Great Service
I am pleased the the service I received in Laurel Volkeswagen. They are the greatest most personable people to work with. Don't worry Goldie I'll be back one day. This was my Happy Birthday to me car. Thank you so much
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your purchase Cathy! We work hard to provide a great customer service experience and we are thrilled to know that Goldie did not disappoint. We appreciate you trusting us with your business and hope you had a fantastic Birthday!
Customer satisfaction focused
My needs were always the priority and I never felt pressured. The Ourisman staff working with me were patient, pleasant and informative. This is my second car purchased and service continues to be the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to write this review of your experience at our dealership. Thanks for trusting us with your business and for being such a loyal customer.
Very highly recommended
We worked with Bill Goldsmith to buy our new VW. 'Goldie' was very friendly, knowledgeable and helpful. From the test drive to the paperwork, it was all well explained. He spend time with us explaining all the interior features, and helping us get started. We were well taken care of, and never felt pressured or rushed. Everything at the dealer was efficient and and everyone friendly. We are a long time fan of Volkswagens, and highly recommend both this dealership as well as VWs in general.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to give us your feedback. We are happy to hear that Goldie took great care of you and appreciate your recommendation!
Great Experience
David was helpful, friendly, and worked with me to get a great deal on the car I was looking to purchase. Quite happy with my VW GTI.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your purchase Mr. Brotz! We value your opinion and love hearing that David took excellent care of you!
Highly Recommend
The family had a fun time test driving cars. David was helpful, knowledgable and not pushy. He showed us both Honda and VW cars. Purchased a VW Golf GTI. Very pleased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your purchase! We are happy to hear that David took great care of you while shopping for your new car. We appreciate you trusting us with your business and hope you are enjoying your Golf GTI.
Great experience!
My salesperson Bill Goldsmith was amazing. Very friendly and knowledgeable and not high pressure. He had great follow up prior to me coming into the dealership. The entire team that I met were friendly and welcoming.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your wonderful feedback Theresa! We are happy that Bill Goldsmith and the rest of our staff made you feel welcome and were able to assist you with your questions while shopping for a new vehicle. We do our best to provide great customer service.