Reviews
2d New Car Purchase at Ourisman VW
Ourisman VW was very responsive to our vehicle needs. They located and the specific 2018 Atlas we were looking for and had it transferred to the dealership the very next day. We've been customers of Ourisman VW for 8 years now and expect to continue indefinitely.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to post your wonderful feedback Leslie! We appreciate your business and continued loyalty. Hope you are enjoying your new Atlas!
Awesome new car!
All the people i worked with made buying my first car a great experience. They were all very friendly and helpful. I felt like they cared on a personal level. Overal 10/10
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback. We appreciate your business and are thrilled to hear our staff provided you with such a great car buying experience.
Very professional and friendly staff
Went to buy a Tiguan. Got a really good deal. From the sales person to the general manager everyone was very friendly. I will be returning to this dealership for my next car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your purchase! We value your opinion and love hearing that our staff took excellent care of you! We appreciate your business and look forward to working with you again in the future!
Lease new Jetta
I really enjoyed purchasing my car from this dealership. They really made sure that I was informed about everything they had to offer, as well as making sure I knew everything about the multiple cars I test drove. They also worked with me to get the car at a price I could afford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for composing such a detailed and wonderful review of your experience with our dealership and staff! We really appreciate you taking the time and for sharing.
Excellent experience, very happy with the car purchase
Everyone we dealt with was prompt (in returning my initial contact via the internet), courteous, knowledgeable and, very importantly, not pushy. We received a generous quote and were treated as valuable customers. We will look forward to buying our future cars at the same dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for posting your review and for letting our team assist you with the car buying process. We pride ourselves on our customer service and are happy to know that our staff was friendly and efficient from start to finish.
Great service
My salesman James Jones service was great. He was honest and straight to the point. At no point did i feel like i was being manipulated or lied too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback! We are happy that James was able to assist you with your car purchase. We do our best to provide great customer service.
Excellent experience
Isaac made my car buying experience easy. My trade-in was generous. I was made to feel valued as a repeat customer. My salesman, Carl Edet, was also excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your purchase! We value your opinion and love hearing that Isaac, Carl and the rest of our staff took excellent care of you!
6th VW here I believe
My visits always go as smooth as possible, and they do their best to meet my needs. the sales team, and service team are always prompt and respectable of time and needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear you continue to have a wonderful experience every time you come to our dealership.
Great Service
I am pleased the the service I received in Laurel Volkeswagen. They are the greatest most personable people to work with. Don't worry Goldie I'll be back one day. This was my Happy Birthday to me car. Thank you so much
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your purchase Cathy! We work hard to provide a great customer service experience and we are thrilled to know that Goldie did not disappoint. We appreciate you trusting us with your business and hope you had a fantastic Birthday!
Customer satisfaction focused
My needs were always the priority and I never felt pressured. The Ourisman staff working with me were patient, pleasant and informative. This is my second car purchased and service continues to be the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to write this review of your experience at our dealership. Thanks for trusting us with your business and for being such a loyal customer.