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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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nice people they help you to your what you want

i give them 5 stars rate because they are good and they help you right in that what you like about the car you like

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your review!  We work hard to provide  great customer service.

Welcoming atmosphere!

Everyone is always very helpful! I bought my Passat here and could not be happier. I also love being able to come back for my free car washes whenever I need to!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks a lot for the kind words. We certainly appreciate you trusting us with your business.

Summer Rain

Great service and communication! The sales experience was rather efficient and I was out in less than a couple of hours. Nothing but praise for the sales team at ourisman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks you for taking the time to post your review!  We appreciate your business and are thrilled to hear our staff provided you with such a great experience.

Superb!!!!

Maxine was very informative and knowledgeable of specs and technology of the CRV. Great attitude, not pushy or forcing her choices on me. She was confident and friendly and patient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to post your review!  We are thrilled to hear that Maxine provided you great customer service!

Great service

My hubby and I had been searching for the ATLASs for almost a month. We were contacted by Mr Carl Edet and he helped us seal the deal. He was very patient and answered all our questions accordingly. Great communication; he updated us on the progress of the launching of the ATLAS. The sales manager, Isaac was very respectable and cordial. Great place to shop.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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2 people out of 2 found this review helpful.
Dealer response

Thanks for your purchase!   We are happy to hear that Carl and Isaac took great care of you while shopping for your VW Atlas. 

Worth the time

This dealership new what I wanted going in there and they made it happen no problem at all. I would definitely go back there to purchase another vehcile

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business. Thanks for leaving us your positive feedback.

Love my Civic!

Great experience! Will be back in 10 years. Thanks for all your help Laura. You were fantastic to work with. Love my new Honda Civic!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We work very hard to provide a great customer experience! Thank you for sharing!  Enjoy your new Civic!!

Fantastic service

Laura was super helpful and accommodating. They didn't have the car I wanted at the dealership, but she was able to locate the one I was looking for and the color too! She was very patient and friendly as well.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thanks Margaret!  We really appreciate you taking the time to share your experience.

Excellent Customer Service - Ramon Hart

My parents purchased what is probably their last vehicle as they are getting up in years and they went back to an old friend - the Honda product. My father test-drove a CR-V with Ramon and had a wonderful experience. Dad had done some research and knew exactly what he wanted. When it came time to get the deal done, Ramon was willing to text me to answer some questions on vehicle availability and pricing, which saved my parents some stress and a lot of time on the lot. Ramon is extremely courteous, very responsive and knows the product. Even on a busy day such as Memorial Day, Ramon was able to provide excellent customer service to my parents. I will recommend Ramon and Ourisman without reservation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback CJ!  We are happy that Ramon was able to assist you and your parents with your questions and make the car buying process a pleasant one.  We do our best to provide great customer service.  Thank you for the recommendation!

A really awesome experience. Mike Morris is the best.

I went in to the dealership on May 17th, because Mike called me and told me they had just gotten in two VW Atlas'. I liked what i saw, but i wanted the top of the line model. Mike told me a grey 2018 Atlas SEL was coming in over the weekend of May 26-28. I was in London until the 27th. He blew up my phone for two days when the car came in. We finally hooked up on Monday, May 29th. I ran down to the dealership, saw the car and bought it right off the bat. He knew every inch of the car, and as always, i was impressed with his presentation. This was the fourth VW my family has bought from Mike at Ourisman, and we remain totally pleased with all of cars, and the service Ourisman provides. We are a VW family for life.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to write this review of your experience at our dealership.  We are thrilled that Mike was able to provide you with top notch customer service and you walked away with the car you wanted.  Thanks for trusting us with your business and for being such a loyal customer.