Reviews
Great service
My hubby and I had been searching for the ATLASs for almost a month. We were contacted by Mr Carl Edet and he helped us seal the deal. He was very patient and answered all our questions accordingly. Great communication; he updated us on the progress of the launching of the ATLAS. The sales manager, Isaac was very respectable and cordial. Great place to shop.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your purchase! We are happy to hear that Carl and Isaac took great care of you while shopping for your VW Atlas.
Worth the time
This dealership new what I wanted going in there and they made it happen no problem at all. I would definitely go back there to purchase another vehcile
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your business. Thanks for leaving us your positive feedback.
Love my Civic!
Great experience! Will be back in 10 years. Thanks for all your help Laura. You were fantastic to work with. Love my new Honda Civic!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We work very hard to provide a great customer experience! Thank you for sharing! Enjoy your new Civic!!
Fantastic service
Laura was super helpful and accommodating. They didn't have the car I wanted at the dealership, but she was able to locate the one I was looking for and the color too! She was very patient and friendly as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Margaret! We really appreciate you taking the time to share your experience.
Excellent Customer Service - Ramon Hart
My parents purchased what is probably their last vehicle as they are getting up in years and they went back to an old friend - the Honda product. My father test-drove a CR-V with Ramon and had a wonderful experience. Dad had done some research and knew exactly what he wanted. When it came time to get the deal done, Ramon was willing to text me to answer some questions on vehicle availability and pricing, which saved my parents some stress and a lot of time on the lot. Ramon is extremely courteous, very responsive and knows the product. Even on a busy day such as Memorial Day, Ramon was able to provide excellent customer service to my parents. I will recommend Ramon and Ourisman without reservation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback CJ! We are happy that Ramon was able to assist you and your parents with your questions and make the car buying process a pleasant one. We do our best to provide great customer service. Thank you for the recommendation!
A really awesome experience. Mike Morris is the best.
I went in to the dealership on May 17th, because Mike called me and told me they had just gotten in two VW Atlas'. I liked what i saw, but i wanted the top of the line model. Mike told me a grey 2018 Atlas SEL was coming in over the weekend of May 26-28. I was in London until the 27th. He blew up my phone for two days when the car came in. We finally hooked up on Monday, May 29th. I ran down to the dealership, saw the car and bought it right off the bat. He knew every inch of the car, and as always, i was impressed with his presentation. This was the fourth VW my family has bought from Mike at Ourisman, and we remain totally pleased with all of cars, and the service Ourisman provides. We are a VW family for life.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to write this review of your experience at our dealership. We are thrilled that Mike was able to provide you with top notch customer service and you walked away with the car you wanted. Thanks for trusting us with your business and for being such a loyal customer.
Love my Beetle
The salesperson and the manager worked together to find the car I wanted that fit into my budget. I plan to use Ourisman Volkswagen to service my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your great feedback and for taking the time to post it. We look forward to seeing you again soon!
Extremely happy with my new CRV
So, I test drove the Honda CR-V on Tuesday night, fell in love with it, talked numbers at the first dealership, had an awesome deal worked out, but they did not have the color I wanted. They said they would work on the color I wanted, so I figured it was the perfect opportunity to make sure I was getting an awesome deal. I went to another dealership, talked numbers and trade in, sales advisor talked to his manager, and he couldn't match the trade in, so he told me I was getting an awesome deal. I decided to try Ourisman Honda, and I'm so glad I did!!! They matched the pricing and the trade in, and I liked the dealer installed options better. My sales advisor Laura was excellent!!! She was extremely knowledgeable about all the bells and whistles of the CRV, and was so friendly and personable. She was focused on me throughout the process, and helped me set everything up once it was officially mine, even going so far as to let me borrow her charging cable so I could hook up my iPhone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for composing such a wonderful review of your experience with our sales department and staff! We appreciate your business and are thrilled to hear Laura provided you with such a great experience.
Honest, Friendly, Great Experience
Working with Bill "Goldie" Goldsmith was an absolute pleasure! I went into the dealer for a very specific car, 2017 VW GTI S Manual, of which they only had one. I had done my homework, or so i thought, while on the test drive Goldie was very knowledgeable and pointed out many features I was unaware of. When we got back to the dealer to discuss pricing and structure he was very honest and transparent. He worked with me to put a loan in place that fit with my budget. He and the rest of the finance team were very kind and patient, I was beyond satisfied and was so happy driving my brand new GTI home that evening. I would highly recommend working with Goldie and plan to do so again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We are pleased to know that Goldie was able to provide you with an excellent car buying experience from start to finish. We pride ourselves on great customer service and are thrilled that Goldie came through. Enjoy your new GTI!
Patient and efficient
Brandon was the most efficient car dealer I have ever experienced. He was able to address relevant issues concerning my deal quickly and avoid addressing irrelevant issues with me. He also patiently explained every feature in my car and ensured I was comfortable navigating the vehicles controls and technology before letting me leave.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your purchase! We are happy to hear that Brandon took great care of you while shopping for a new car. We work hard to make sure our customers leave our dealership having a positive experience.