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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Never Called me back

I put in an application online this morning and never received a call back. I called to check on the status a few hours later and spoke with someone. He took more information, told me he would call back, and still hasn't called me back. I called three times and no one knew who to transfer me to. I finally asked for finance and I got a voicemail. I left two messages ans still no call back. Thanks, but no thanks Honda.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Purchased new Atlas

Goldie was awesome. He responded quickly and professionally at all times and he was very helpful when it came to giving us information about the timeline for the new cars to arrive. This is the second vehicle we purchased from him and we will be back a third time when it is time to move on to a new VW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We appreciate you taking the time to write this review of your experience at our dealership.  Thanks for trusting us with your business and for being such a loyal customer.

way to go CHOOKA

L consider my self a very picky /demanding costomer/consumer. A young sales man named Chooka was exceptional. He was professinal and pleasant to work with, A good listener with good anticipation skills that enabled the whole process go sooth and quick. I actually enjoyed pretty much every aspect while I was there. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You are very welcome.  We appreciate your feedback and are happy that Chooka and our dealership met your expectations.  Thank you for your purchase.

I'm so happy to have my new car the one alwaiys want thanks

Thanks everybody on the dealership they are a. NIce people' so profesional and speacil to my dear miss Laura she waiting long time for me since Christmas to decide tu but my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

You are very welcome.  Thank you for your purchase!  We value all of our customers and are thrilled to hear that Laura provided you with a positive car buying experience.

Great Dealership from Top to Bottom Honda Accord Hybrid EXL

Best experience buying a car I've had in 25 years. Ms Maxine Stewart was an excellent sales associate knowledgeable, professional and thorough. The sales manager's Rob and Anthony were patient, professional and honest and my finance manager Joe was awesome. I definitely recommend this dealership to others and will be coming back with my daughter to buy a car later this year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for that wonderful review!  We take great pride in knowing that you received great customer service from start to finish.  We look forward to seeing you and your daughter in the future!

Great Experience

Great experience working with Laura and others at the dealership. They made sure I was able to meet my monthly payments and leave with my new 2017 Honda Civic.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review!  We are proud of our team and thrilled to hear you had a wonderful experience working with Laura and the rest of our staff.  Enjoy your new Civic!

Excellent service

Thanks to Laura Joseph, I had the most pleastant car purchase experience ever! I did not feel pressured to make the purchase. Laura was very pleasant and answered all my questions. Jennifer Smith was very professional in completing the financial package. Happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review.  We are thrilled to hear that Laura and Jennifer provided you with exceptional service. 

Look no further than David Moreno

David did a splendid job and was great to work with. He was extremely knowledgable about the VW i was interested in and made the sale of my GTI easy. I'd highly recommned him to anyone looking for a superbs alesman. i'll be sure to go directly to him whn i next need to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase Joe!   We are happy to hear that David took great care of you while shopping for your new GTI.  We appreciate your business and look forward to working with you again in the future.

very good

I got the car I wanted. Everything was explained very well. Hopefully the car will perform as well as it is rated. I intend to keep it many years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business. Thanks for leaving us your positive feedback.

Went in to test drive and found my perfect car.

Very Friendly service. Very patient. I was allowed to test drive two cars I wanted. It was conveniently located five minutes away from my house.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback!  We are happy that our staff was able to provide you with a positive experience.