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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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very good

I got the car I wanted. Everything was explained very well. Hopefully the car will perform as well as it is rated. I intend to keep it many years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate your business. Thanks for leaving us your positive feedback.

Look no further than David Moreno

David did a splendid job and was great to work with. He was extremely knowledgable about the VW i was interested in and made the sale of my GTI easy. I'd highly recommned him to anyone looking for a superbs alesman. i'll be sure to go directly to him whn i next need to buy a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase Joe!   We are happy to hear that David took great care of you while shopping for your new GTI.  We appreciate your business and look forward to working with you again in the future.

Excellent service

Thanks to Laura Joseph, I had the most pleastant car purchase experience ever! I did not feel pressured to make the purchase. Laura was very pleasant and answered all my questions. Jennifer Smith was very professional in completing the financial package. Happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review.  We are thrilled to hear that Laura and Jennifer provided you with exceptional service. 

Went in to test drive and found my perfect car.

Very Friendly service. Very patient. I was allowed to test drive two cars I wanted. It was conveniently located five minutes away from my house.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback!  We are happy that our staff was able to provide you with a positive experience. 

Amazing!

Goldie sold myself and my husband our new car, and I have never received such great service! He was very knowledgeable and honest about everything! He was so patient and welcoming. We would definitely return to ouisman for our next family vehicle, and the only person we will deal with is Goldie! So do yourself a favor, and go see him!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback!  We appreciate your business and are thrilled to hear Goldie provided you with such a great experience.  Welcome to the Ourisman Family!

2nd Volkswagen -great driving cars, exceptional service

Ourisman sales team is extremely personable and Sales Manager Isaac Chee pivotal in full filling pre-sale cosmetic repairs of first VW: '2010 VW Passat 2.0T' (a performance steal). 45k miles and 3 years later, Isaac Chee and Associate Sales Manager Muhammad Thabet did it again with an exceptional sales deal on a '2015 Jetta S 2.0' -Salesman Richard Nunez went above and beyond delivering vehicle to work in lieu of being out of range of the Shuttle Service. Agree with heading of other post's: Ourisman treats you like family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to write this review of your experience at our dealership.  We work hard to provide great customer service and are thrilled to know that Isaac, Muhammad and Richard did not disappoint.  Thanks for trusting us with your business and for being such a loyal customer.

Enjoyed working with Laura

She was very patient and pleasant. And responded with my inquiries very quickly. We had been working together for almost a year and I thought I would reach out to her this spring. I was surprised that she remembered. But as a nice person and professional, she had her notes about our conversations from the past when I initially was looking to purchase a vehicle. So I had decided to wait until my negative balance was lower. Then we finally met and went over my options. It took me several days to decide with the help of Laura, I was able to stay within my budget for a better deal with a new car. Once again, Thank you for your patience and professionalism. Thank you for beating Carmax pricing on my trade in. I was shocked!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

You are very welcome!  We are happy to hear that Laura was able to answer your questions and provide you with a positive car buying experience.  Thanks for your purchase and trusting us with your business.

Treated like family to purchase a vehicle for our family.

We spent the day prior test driving at many different dealerships, all had their pros and cons but we didn't find the perfect vehicle for us. We did some more searching that evening and found a great used 2015 Honda Odyssey available at the Ourisman Honda Volkswagen of Laurel. My husband contacted Bill "Goldie" Goldsmith online and Goldie was more than happy to help us with our endeavor. We arrived to test drive the van with our 2 year old, carseat, and my very pregnant self. Goldie greeted us like family and we immediately felt at ease and comfortable with him. After a quick test drive and zero pressure from Goldie we knew this was the van for our expanding family. We spent the afternoon in the dealership with a 2 year old missing his nap and regular lunch/routine. Goldie was nothing short of amazing, entertaining the toddler, treating him like his own grandson, of which he has two and was willing to chat and share stories with us while we waited. Balloons, snacks, games, all very helpful for the wait. There was a slight issue with the 3rd row stowing seats and Goldie made sure we were set to come back in and get it taken care of. When we did bring the van back in, he took care of my son and I yet again making sure we didn't have to linger around the service waiting area too long and got us a rental and sent us on our way. Will highly recommend the Ourisman crew, and specifically Goldie to any friends in the market for a new car and look forward to popping in and saying hello in the future. Thank you Goldie! -The Clarks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for composing such a detailed and wonderful review of your experience with our dealership! We value each and every client and are happy to hear you had such a positive experience with Goldie and the rest of our team.  Thank you for trusting us with your business.  We appreciate the recommendation and look forward to assisting you, your friends, and family in the future.

Seamless experience

I went in to test drive a car and ultimately purchased a new Honda, Laura was wonderful to work with and helped make a process that can be long and stressful that much easier. She was knowledgeable without being pushy and made sure we felt comfortable throughout the experience. Everyone at the dealership was helpful and flexible, would definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase!   We are happy to hear that Laura provided you with a positive car buying experience.  We appreciate your recommendation.

Great Salesmanship

David Moreno has been our salesman for two new cars in the last 4 months. He has been extremely helpful, answering all our questions and going the extra mile to ensure our buying experience was as easy as possible. He has followed up several times to see if our cars are working as we expected, and has also made himself available to show us how to make certain features of the car work when we were unable to figure them out for ourselves. I would hope to have David as our salesman for our next car and I'd highly recommend him to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for that wonderful review Kathy!  We take great pride in knowing that David provided great customer service from start to finish.  We appreciate your loyalty to our dealership and your recommendation to others.