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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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This dealer took care of me very good on buying my first car

They gave me a nice price and they took care of me very well I will recommend this dealership to anybody great people and greats cars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the 5 STAR rating!  We value our customers and are happy to know you received great customer service. 

Great service and customer interaction

Got the car I was looking for and had a great first time buying experience. "Goldie" was very personable and worked to get the best deal for ME instead of the dealership. Overall, would recommend to anyone looking for a VW or Honda or just buying a car in general

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback!  We are thrilled to know you received great customer service from Goldie!  We appreciate your business.

Great service

Brandon made buying my car very fast and easy. He was quick and thorough with information and questions and continues to be available for any questions afterwards. He managed to get exactly the car I wanted even though other dealerships said they couldn't get it. Price was good and straightforward. No hidden charges that weren't in original price quote.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback.  We appreciate your business and are thrilled to hear Brandon provided you with such a great experience.

Exceptional Service

Brandon provided an excellent car shopping experience that was friendly and accommodating! All my questions were answered, I received help in deciphering between other car options (from other dealers no less!), was given the best possible financing with a low APR, and was able to purchase the vehicle without having to go to the MVA. I was impressed by the honesty of the dealer in readily providing the Carfax for the vehicle I was considering. I even received help in transferring my things in my old car to the new car. I also felt that I was given a fair deal on the car and didn't feel like I was being hoodwinked. Thank you for the wonderful service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

You are very welcome!  Thanks for composing such a wonderful review of your experience at our dealership.  We appreciate your business!

Never thought buying a car could be enjoyable.

I purchased the Civic EX-T. Laura has to be nicest salesperson I've ever dealt with. If you are in the market for a new Honda, please do yourself a favor and go see Laura at Ourisman Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear you had a wonderful experience with Laura. Enjoy your new Civic!!

Sure earned my business

We went to Ourisman/ Laurel VW pretty much knowing what we wanted. They had a very good selection of barely used Volkswagens. The Sales Associate, Carl Edet, worked very hard to make the sale successful and was professional and very respectful in all respects. He saw to every detail and was very conscientious until we drove away. I would highly recommend this dealer and Associate to anyone seeking a fair and enjoyable experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for that wonderful review Joe!  We take great pride in knowing that you received great customer service from start to finish from Carl Edet.  We appreciate your recommendation!

Best price and service in MD.

Just bought a 2017 Honda Accord touring V6 from Ourisman Honda/VW of Laurel. Nobody in Maryland can beat their price and service. Ms. Laura Joseph was to get off at 5:00 pm, but she stayed with me until after 6:00 pm to get all the paperwork done. On top of that, they beat other dealership's best price by about $2,000 for the same car. They also had their people drove my old car back to my house while I drove the new car home (I was alone and can not drive 2 cars at the same time). I definitely would buy the next Honda from Ourisman Honda in Laurel, MD. Thank you everyone at Ourisman Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review!  We are proud of our team and thrilled to hear you had a wonderful experience.  We appreciate your recommendation Enjoy your new Honda Accord!

Great!

My experience with Brandon was excellent. When you think of salesmen you think the worst but I felt like it was the total opposite. I left with a new car and also great info to help me build my credit. I really appreciate your assistance with making this surprise gift to my wife one of the most memorable experiences. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks a lot for the kind words. We certainly appreciate you trusting us with your business and are happy Brandon was able to make you feel at ease with the purchase of your new car.  Hope your wife loved her surprise!

Comfortable

I took my best friend to get a car and this was the area in Laurel which he wanted to find one. We went to Carmax first and NOTHING. So I told him we will not leave this area without a car. I googled the nearest Volkswagen in this area. And we were only around the corner from Carmax. Once we found the dealership and walk in we meet Carl. He was nice, funny, professional, helpful, and very smart man. We felt comfortable to talk to him and we received that in return. I would like to THANK Carl, Joe, and the second financial person didn't hear your name for the best experience we ever had and my best friend is truly HAPPY he can't stop smiling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!  We value each and every client and are happy to hear you had such a positive experience with Carl, Joe and the rest of our team.  Please let your friend know we appreciate their business.

Very Good Customer Service

Even though I was not willing to buy/lease a car at the time, Brandon helped me change my mind after explaining some details about the car plus my husband bought a brand new Honda Accord the day before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that Brandon was able to answer all of your questions and make you feel at ease.  We appreciate your business and hope you are enjoying your new cars!