Reviews
Very nice and good commication skill
The service person mr Richard Nunez was very friendly and helpful and offers me different ideas to purchase a car . He shows me all my different opposition and ideas.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback! We are happy that Mr. Nunez was able to assist you with your questions. We do our best to provide great customer service.
The Best Car Buying Experience EVER!
From start to finish, I was thoroughly impressed with buy car buying expensive. Upon entering, I was greeted with a smile and was introduced to a salesman by the name of Mr. Brandon Hamilton-Hickson. Before showing me the various cars on the lot, Brandon asked a series of questions about my likes and dislikes in a car. After receiving the list of "must-haves" Brandon introduced me to a new 2016 Honda Accord Touring. While test driving, Brandon coached me through all of the features available in the car and I must admit, I was sold instantly on the car. I expressed my concerns about purchasing a new car since I had only purchased used cars in the past but Brandon switched from a salesman to a friend and helped me see the benefits of purchasing new. Even the loan officer I had was great! I didn't feel pressured one bit! Afterwards, I felt informed and I just had to give Debbie a huge hug. Upon driving off the lot Mr. Hamilton-Hickson helped me named my new Honda Accord Touring to Tori and I couldn't have wished for a better car buying experience. I'm truly great full for buy car buying experience here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for composing such a detailed and wonderful review of your experience with our dealership and staff! We really appreciate your taking the time and for sharing. Hope you are enjoying "Tori"!
Amazing
Jonathon and Isaac were amazing. They made sure to meet my needs and I left with a brand. Ew car in 1 day. The financing people are overly pushy though which adds stress to the process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your purchase. We value each and every client and are happy to know that both Jonathon and Isaac provided you with great customer service. Sorry to hear you felt stressed by the finance portion of your process. If there was something that could have made you feel more at ease, please do not hesitate to contact us with that information.
Excellent buying experience.
I was dreading buying a car. I haven't done it often. Brandon was very pleasant to work with and he made it an easy experience. He and others at the dealership have the process down to a science. It takes a while, there's no getting around that, but it was stress free. They did all the work and gave me a spotless, beautiful car in the end. During the test drives (two) and before I drove off the lot, Brandon took the time to show me all the cars bells and whistles (and there were a lot of them). I appreciated that there wasn't a hard sell, just excellent service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback! We are proud of our team and thrilled to hear you had a wonderful experience. Enjoy your new car!
Superb customer service
Brandon Hickson provided me with the most professional,courteous,personable,caring service!He was great and made the process of my leasing a new 2017 Honda CRV run very smoothly! And I got my dream color -Burgundy 'Car is excellent, beautiful a joy to drive !Thanks Brandon and Ourisman Honda!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You are very welcome! Thank you for trusting us with your business. We are thrilled to know that Brandon provided you with excellent customer service. Enjoy your CRV!
From Totaled To Totally Happy!
I was completely overwhelmed and full of anxiety once my car was totaled. My 2010 Civic was so close to being paid off, had low mileage and in tip top condition. I was not at all happy about car shopping, the thought instantly gave me a headache. After speaking with numerous dealerships in the area over the phone and in person, Brandon was the only salesman that I felt comfortable talking to. Brandon was kind, out going, he went above and beyond to make me feel comfortable and gain my trust. I did not feel pressured into buying anything, he wasn't after the insurance check, he specifically asked me what I was looking for, and made sure I walked out the dealership with it exactly! I'd recommend Brandon to anyone seeking a new vehicle, I not only gained a new vehicle that I love, but also a new friend. Thanks again Brandon!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We value each and every client and work hard to provide a positive car buying experience. We are thrilled to know Brandon supplied you with terrific customer service. Welcome to the Ourisman family!
Good fast service fair prices beat other dealers
Tried three other dealers, they beat all three fair price , have purchased two other vehicles from them Give free car wash, and detailing in 2 yrs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Burt! We appreciate your feedback. Thank you for being a loyal customer!
First Time Buyer
This was my first time buying a car and I was very uneducated on the whole process and James was very helpful in explaining everything that we were doing. I definitely left there feeling confident in my purchase and that much more knowledgeable in the car buying process. I have already recommended this dealership to my friends that have just arrived and recommended James in particular! Will definitely return for my next purchase if I am in the area!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your purchase! We are happy to hear that James took great care of you during your first car buying experience. We appreciate your business and look forward to working with you again in the future.
PLeased
Brandon H-H was a very good dealer. He listened to what I wanted and was very patient with my requests. He was very personable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review and taking the time to post it! We appreciate your business.
Extremely helpful and paitient
Extremely helpful staff. From the Sales Rep to the Financial manager, everyone was extremely helpful and courteous. A dealership that I would recommend to my family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review. We are happy to hear that our staff took great care of you and we appreciate your recommendation!