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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Very nice and good commication skill

The service person mr Richard Nunez was very friendly and helpful and offers me different ideas to purchase a car . He shows me all my different opposition and ideas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback!  We are happy that Mr. Nunez was able to assist you with your questions.  We do our best to provide great customer service.

The Best Car Buying Experience EVER!

From start to finish, I was thoroughly impressed with buy car buying expensive. Upon entering, I was greeted with a smile and was introduced to a salesman by the name of Mr. Brandon Hamilton-Hickson. Before showing me the various cars on the lot, Brandon asked a series of questions about my likes and dislikes in a car. After receiving the list of "must-haves" Brandon introduced me to a new 2016 Honda Accord Touring. While test driving, Brandon coached me through all of the features available in the car and I must admit, I was sold instantly on the car. I expressed my concerns about purchasing a new car since I had only purchased used cars in the past but Brandon switched from a salesman to a friend and helped me see the benefits of purchasing new. Even the loan officer I had was great! I didn't feel pressured one bit! Afterwards, I felt informed and I just had to give Debbie a huge hug. Upon driving off the lot Mr. Hamilton-Hickson helped me named my new Honda Accord Touring to Tori and I couldn't have wished for a better car buying experience. I'm truly great full for buy car buying experience here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for composing such a detailed and wonderful review of your experience with our dealership and staff! We really appreciate your taking the time and for sharing.  Hope you are enjoying "Tori"!

Amazing

Jonathon and Isaac were amazing. They made sure to meet my needs and I left with a brand. Ew car in 1 day. The financing people are overly pushy though which adds stress to the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your purchase.  We value each and every client and are happy to know that both Jonathon and Isaac provided you with great customer service.  Sorry to hear you felt stressed by the finance portion of your process.  If there was something that could have made you feel more at ease, please do not hesitate to contact us with that information.

Excellent buying experience.

I was dreading buying a car. I haven't done it often. Brandon was very pleasant to work with and he made it an easy experience. He and others at the dealership have the process down to a science. It takes a while, there's no getting around that, but it was stress free. They did all the work and gave me a spotless, beautiful car in the end. During the test drives (two) and before I drove off the lot, Brandon took the time to show me all the cars bells and whistles (and there were a lot of them). I appreciated that there wasn't a hard sell, just excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback!  We are proud of our team and thrilled to hear you had a wonderful experience.  Enjoy your new car!

Superb customer service

Brandon Hickson provided me with the most professional,courteous,personable,caring service!He was great and made the process of my leasing a new 2017 Honda CRV run very smoothly! And I got my dream color -Burgundy 'Car is excellent, beautiful a joy to drive !Thanks Brandon and Ourisman Honda!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You are very welcome!  Thank you for trusting us with your business.  We are thrilled to know that Brandon provided you with excellent customer service.  Enjoy your CRV!

From Totaled To Totally Happy!

I was completely overwhelmed and full of anxiety once my car was totaled. My 2010 Civic was so close to being paid off, had low mileage and in tip top condition. I was not at all happy about car shopping, the thought instantly gave me a headache. After speaking with numerous dealerships in the area over the phone and in person, Brandon was the only salesman that I felt comfortable talking to. Brandon was kind, out going, he went above and beyond to make me feel comfortable and gain my trust. I did not feel pressured into buying anything, he wasn't after the insurance check, he specifically asked me what I was looking for, and made sure I walked out the dealership with it exactly! I'd recommend Brandon to anyone seeking a new vehicle, I not only gained a new vehicle that I love, but also a new friend. Thanks again Brandon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!  We value each and every client and work hard to provide a positive car buying experience.  We are thrilled to know Brandon supplied you with terrific customer service.  Welcome to the Ourisman family!

Good fast service fair prices beat other dealers

Tried three other dealers, they beat all three fair price , have purchased two other vehicles from them Give free car wash, and detailing in 2 yrs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks Burt!  We appreciate your feedback.  Thank you for being a loyal customer!

First Time Buyer

This was my first time buying a car and I was very uneducated on the whole process and James was very helpful in explaining everything that we were doing. I definitely left there feeling confident in my purchase and that much more knowledgeable in the car buying process. I have already recommended this dealership to my friends that have just arrived and recommended James in particular! Will definitely return for my next purchase if I am in the area!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase!   We are happy to hear that James took great care of you during your first car buying experience.  We appreciate your business and look forward to working with you again in the future.

PLeased

Brandon H-H was a very good dealer. He listened to what I wanted and was very patient with my requests. He was very personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review and taking the time to post it!  We appreciate your business.

Extremely helpful and paitient

Extremely helpful staff. From the Sales Rep to the Financial manager, everyone was extremely helpful and courteous. A dealership that I would recommend to my family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review.  We are happy to hear that our staff took great care of you and we appreciate your recommendation!