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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Best price and service in MD.

Just bought a 2017 Honda Accord touring V6 from Ourisman Honda/VW of Laurel. Nobody in Maryland can beat their price and service. Ms. Laura Joseph was to get off at 5:00 pm, but she stayed with me until after 6:00 pm to get all the paperwork done. On top of that, they beat other dealership's best price by about $2,000 for the same car. They also had their people drove my old car back to my house while I drove the new car home (I was alone and can not drive 2 cars at the same time). I definitely would buy the next Honda from Ourisman Honda in Laurel, MD. Thank you everyone at Ourisman Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your review!  We are proud of our team and thrilled to hear you had a wonderful experience.  We appreciate your recommendation Enjoy your new Honda Accord!

Great!

My experience with Brandon was excellent. When you think of salesmen you think the worst but I felt like it was the total opposite. I left with a new car and also great info to help me build my credit. I really appreciate your assistance with making this surprise gift to my wife one of the most memorable experiences. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks a lot for the kind words. We certainly appreciate you trusting us with your business and are happy Brandon was able to make you feel at ease with the purchase of your new car.  Hope your wife loved her surprise!

Comfortable

I took my best friend to get a car and this was the area in Laurel which he wanted to find one. We went to Carmax first and NOTHING. So I told him we will not leave this area without a car. I googled the nearest Volkswagen in this area. And we were only around the corner from Carmax. Once we found the dealership and walk in we meet Carl. He was nice, funny, professional, helpful, and very smart man. We felt comfortable to talk to him and we received that in return. I would like to THANK Carl, Joe, and the second financial person didn't hear your name for the best experience we ever had and my best friend is truly HAPPY he can't stop smiling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!  We value each and every client and are happy to hear you had such a positive experience with Carl, Joe and the rest of our team.  Please let your friend know we appreciate their business.

Very Good Customer Service

Even though I was not willing to buy/lease a car at the time, Brandon helped me change my mind after explaining some details about the car plus my husband bought a brand new Honda Accord the day before.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear that Brandon was able to answer all of your questions and make you feel at ease.  We appreciate your business and hope you are enjoying your new cars!

Very nice and good commication skill

The service person mr Richard Nunez was very friendly and helpful and offers me different ideas to purchase a car . He shows me all my different opposition and ideas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback!  We are happy that Mr. Nunez was able to assist you with your questions.  We do our best to provide great customer service.

Amazing

Jonathon and Isaac were amazing. They made sure to meet my needs and I left with a brand. Ew car in 1 day. The financing people are overly pushy though which adds stress to the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your purchase.  We value each and every client and are happy to know that both Jonathon and Isaac provided you with great customer service.  Sorry to hear you felt stressed by the finance portion of your process.  If there was something that could have made you feel more at ease, please do not hesitate to contact us with that information.

The Best Car Buying Experience EVER!

From start to finish, I was thoroughly impressed with buy car buying expensive. Upon entering, I was greeted with a smile and was introduced to a salesman by the name of Mr. Brandon Hamilton-Hickson. Before showing me the various cars on the lot, Brandon asked a series of questions about my likes and dislikes in a car. After receiving the list of "must-haves" Brandon introduced me to a new 2016 Honda Accord Touring. While test driving, Brandon coached me through all of the features available in the car and I must admit, I was sold instantly on the car. I expressed my concerns about purchasing a new car since I had only purchased used cars in the past but Brandon switched from a salesman to a friend and helped me see the benefits of purchasing new. Even the loan officer I had was great! I didn't feel pressured one bit! Afterwards, I felt informed and I just had to give Debbie a huge hug. Upon driving off the lot Mr. Hamilton-Hickson helped me named my new Honda Accord Touring to Tori and I couldn't have wished for a better car buying experience. I'm truly great full for buy car buying experience here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for composing such a detailed and wonderful review of your experience with our dealership and staff! We really appreciate your taking the time and for sharing.  Hope you are enjoying "Tori"!

From Totaled To Totally Happy!

I was completely overwhelmed and full of anxiety once my car was totaled. My 2010 Civic was so close to being paid off, had low mileage and in tip top condition. I was not at all happy about car shopping, the thought instantly gave me a headache. After speaking with numerous dealerships in the area over the phone and in person, Brandon was the only salesman that I felt comfortable talking to. Brandon was kind, out going, he went above and beyond to make me feel comfortable and gain my trust. I did not feel pressured into buying anything, he wasn't after the insurance check, he specifically asked me what I was looking for, and made sure I walked out the dealership with it exactly! I'd recommend Brandon to anyone seeking a new vehicle, I not only gained a new vehicle that I love, but also a new friend. Thanks again Brandon!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!  We value each and every client and work hard to provide a positive car buying experience.  We are thrilled to know Brandon supplied you with terrific customer service.  Welcome to the Ourisman family!

Excellent buying experience.

I was dreading buying a car. I haven't done it often. Brandon was very pleasant to work with and he made it an easy experience. He and others at the dealership have the process down to a science. It takes a while, there's no getting around that, but it was stress free. They did all the work and gave me a spotless, beautiful car in the end. During the test drives (two) and before I drove off the lot, Brandon took the time to show me all the cars bells and whistles (and there were a lot of them). I appreciated that there wasn't a hard sell, just excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback!  We are proud of our team and thrilled to hear you had a wonderful experience.  Enjoy your new car!

Superb customer service

Brandon Hickson provided me with the most professional,courteous,personable,caring service!He was great and made the process of my leasing a new 2017 Honda CRV run very smoothly! And I got my dream color -Burgundy 'Car is excellent, beautiful a joy to drive !Thanks Brandon and Ourisman Honda!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You are very welcome!  Thank you for trusting us with your business.  We are thrilled to know that Brandon provided you with excellent customer service.  Enjoy your CRV!