Skip to main content

Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

Want to share your experience with this dealership?

Write a review

Good fast service fair prices beat other dealers

Tried three other dealers, they beat all three fair price , have purchased two other vehicles from them Give free car wash, and detailing in 2 yrs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks Burt!  We appreciate your feedback.  Thank you for being a loyal customer!

First Time Buyer

This was my first time buying a car and I was very uneducated on the whole process and James was very helpful in explaining everything that we were doing. I definitely left there feeling confident in my purchase and that much more knowledgeable in the car buying process. I have already recommended this dealership to my friends that have just arrived and recommended James in particular! Will definitely return for my next purchase if I am in the area!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your purchase!   We are happy to hear that James took great care of you during your first car buying experience.  We appreciate your business and look forward to working with you again in the future.

PLeased

Brandon H-H was a very good dealer. He listened to what I wanted and was very patient with my requests. He was very personable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review and taking the time to post it!  We appreciate your business.

Best Car Buying Experience

For most people, I included, purchasing a car, new or used, can be a dreaded experience. However, this time around my views have been changed. From the very first meeting of Brandon Hickson-Hamilton until the delivery of the car he was nothing but amazing. After researching the car online I went to the dealership and learned more about the car and its amazing features from my interaction with Brandon. He went through all of the features the car has to offer during and after the test drive. When I thought I liked the car in the beginning I actually fell in love with it afterwards. Brandon talked with me through the whole process and answered any and all questions I had. The young man is very skilled in what he does and you can see that cars is his passion too. But even after the financial aspect was completed and all was finalized, Brandon linked my phone to car and reviewed the Apple CarPlay features with me. I wish my previous car buying experiences were like this one, smooth and professional. Definitely will return and purchase my next car from Brandon and recommend my friends and family to do the same.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We work hard to provide a terrific customer experience.  Brandon and the rest of the staff are an asset to our dealership. Thank you for your business.  We look forward to working with you again in the future.

Extremely helpful and paitient

Extremely helpful staff. From the Sales Rep to the Financial manager, everyone was extremely helpful and courteous. A dealership that I would recommend to my family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review.  We are happy to hear that our staff took great care of you and we appreciate your recommendation!

CRV Honda Second Car Purchase

This was my second time purchasing a CRV from Ourisman Honda. The Ourisman Honda personnel were excellent. In fact 2 of the Ourisman employee's were the same people I had dealt with when I purchased my first CRV. I initially arrived asking for Rob Mil who had been my sales rep when I purchased my first CRV over 6 years ago. However, I was glad to see that Rob Mil remembered me and had been promoted. My new sales person was Brandon Hicks-Hamilton. Brandon was awesome. He got me a great trade in value for my 2011 CRV that I was able to upgrade to a CRV EXL. He even sync my phone contacts with the my new CRV EXL . Joe Rasulza was the same person I had dealt with in finance and he was as nice as could be ensuring all the financing paperwork was completed and tags transfer from the vehicle I traded in. I was glad to see that Rob Mil that sold me my first CRV over 6 years ago had been promoted, and my new sales person was Brandon Hicks-Hamilton. I felt the Ourisman Honda personnel was really interested in meeting my needs rather than just selling vehicles. This was a great buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for such a fantastic review of your experience at our dealership.  We work hard to provide an excellent customer experience and are thrilled to know we did not disappoint.  Thank you for being a loyal customer.

Second car purchased from Ourisman.

It was a pleasure dealing with all Orisman personnel. Special praise goes to Brandon Hickson. I am 76 years old and have purchased many cars in my lifetime. I have never worked with a salesman as pleasant, understanding and knowledgeable as Brandon. He explained everything we were doing as it was being done and spent an hour with us going over instruments and items in the car (it takes us older folks a little more time). He actually made shopping for a new car enjoyable. Brandon is a credit to your company and I will recommend him and Orisman to all my friends. Thanks, Richard Weiss.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review Richard.  We value your feedback and are thrilled that Brandon provided you with a great car buying experience.  We appreciate your recommendation and hope you are enjoying your car.

New Tiguan - Easy and Stressfree Buy!

The manager of the dealership talked to me and explained the value of my trade in and what he could give me and why. He was willing to work with me within the constraints of my budget. He also understood my concerns about keeping my monthly payment as low as possible, given the fact that I have a teenager going to college in the Fall. I was genuinely surprised when he told me my payment would be less than $100 more than it had been for the car I was trading in. I was thrilled! It made all the difference, in fact, it made it okay for me to make this purchase. Goldie, my salesman couldn't have been kinder. He didn't steer to the Tiguan with all the bells and whistles, instead, he steered to the Tiguan that had just the amenities that were important to me - leather and all wheel drive. I left there with exactly the car I wanted and for the price I was hoping for. I would definitely recommend the dealership and my sales associated, Goldie, to my friends and family in the market for a Volkswagen. I love my new car!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

What a great review!  Thank you for taking the time to post it and for trusting us with your business.  Our goal is to make every customer leave satisfied and we are glad we made that happen for you.  Hope you are enjoying your new Tiguan!

Multiple Purchases

The Sales Manager is Issac and he knows the business inside and out. He's great with educated buyers. Tell him what you want and if they can do it he will; simple as that. Our favorite salesman is Margarita. She is knowledgeable and very personable. Buy from her and you'll leave with family. Planning to purchase another VW once they can sell TDIs again. This will be our fifth!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Excellent service.

In February of 2017 I was involved in an accident that totaled my Honda Ridgeline which left me without a vehicle. I live in Laurel, Md. and began to search for another vehicle. I went to at least 7 different car dealerships looking for the right vehicle for me. I'm a big guy, 6'2" 280 lbs, I found it diffucult to find a suitable vehicle that would fit my large body frame. On a whim I went to Ourisman Honda Volkswagen of Laurel just to see if I could get in a Volkswagen comfortably, I walk in the dealership and I'm met by Bill (Goldie) Goldsmith. I begin to tell him what I'm looking for and he says I've got the perfect vehicle just for you. We go out on to the used car lot and he points out a Passat. I said Bill I can't fit in that, he says just try it on. I get in the vehicle and to my surprise I fit in the vehicle with room to wiggle. We go out on a test drive and I bought the car that night. He was very patient and understanding to my situation. I suggest if your looking for a vehicle and you want someone who will be looking out for your best interest go see "Goldie".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review!  We value each and every client and are happy to hear you had such a positive experience with Goldie and the rest of our team.  Welcome to the Ourisman family!