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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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New car purchase

Isaac located the vehicle I was interested in purchasing. Goldie contacted me as soon as the vehicle was available. I love how easy Isaac and Goldie made the whole process. I have been a customer of this dealership since 2006.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We appreciate you taking the time to write this review of your experience at our dealership. Thanks for trusting us with your business and for being such a loyal customer.

Happy Customer

I have bought and leased about 6 vehicles from this dealership and Michael has been my sales person on all of them - he is very good at what he does, friendly, ready to assist, very efficient, and very professional. Few times, I went there for service and ended up leaving with a new car. I like his attitude! In addition, the shop is run by an excellent manager, Mr. Chee, with whom I was able to make deals that were fair to me and the dealership. I would highly recommend to anyone to stop by and look at their cars, etc.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for composing such a wonderful review of your experience at our dealership.  We value each and every client, and do or best to make sure you walk out a satisfied customer.  We appreciate both your loyalty and recommendation. 

Too pushy

Contacted this dealer weeks ago while looking for a car. They were a bit too pushy and when it came to negotiating price they fell off the map- never heard from them again. Now 7 weeks later I'm still getting canned emails from them. Asked to stop- hasn't yet

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I've reached out to you privately but never received a response. Please contact me at the dealership (301) 498-7400 - Ed Wheaton - and let me know the email address you used to make your inquiry. I'd like to investigate this further for you and see how I can help as well as clear this matter up for you.

LOVE my new GTI. Thanks Ourisman VW of Laurel!

I always have a good experience at this dealership. This was the fourth car that I have bought here (this one due to the TDI buyback). Everyone was friendly and provided great customer service. Both Goldie and Arren were excellent salesmen. Isaac and Jennifer helped made the buying process as smooth as possible. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Stephan, we appreciate you taking the time to write this review.  We are proud of our team and thrilled to know they provided you with a positive car buying experience.  Thanks for trusting us with your business and for being such a loyal customer.

Outstanding customer service

I met Brandon Hickson-Hamilton as soon as I enter the dealership. He greeted me at the door and was very professional, courteous. I was originally just window shopping for my daughter but having met with Brandon he was able to answer all my questions and concerns, guided me to the car of my daughters dreams. Outstanding customer service is one I pry on, Brandon met just that. My daughter said working with Brandon felt like talking to a friend. I Highly recommend him to my friends & family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for your positive review.  We are proud of our team and are happy that Brandon was able to provide you and your daughter a great customer service experience.  We appreciate your recommendation!

Passat Has left the building

I was in and out no hassle good experience this is the third car that I've bought from them again great experience and everyone was friendly and helpful I knew what I wanted and I did not try to sell me on any unwanted accessories or options

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to post your review!  We appreciate your loyalty to our dealership.

Great Experience

Carl and Isaac the sales manager help us choose the right car for us and with in our budget. They unsure we took home the right car that fits all our necessities and more. I couldn't be more happier how things worked out. We received and amazing treatment from everyone and David ensure that everything was good with our car and help with the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks Victor!  We are happy to hear that our staff took great care of you and we appreciate you choosing to purchase at our dealership. 

Great experience!!!

David was very courteous, professional and helpful. He went above and beyond to ensure my buying experience was top notch. I will highly recommend him to my friends and family and I'd you're in the market for a car, you too!!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your recommendation to friends and family!  We love hearing feedback from our customers.

I keep coming back...

I first met Mr. Morris in 2009 when I leased my daughter's first vehicle for college. I leased her second vehicle with Mr. Morris in 2012 and needless to say, she just leased her very own 2017 Volkswagen Tiguan. What can we say- this Dealership has catered to our needs since 2009. And, because of their professionalism we have remained valued customers. Mr. Morris and Issac Chee, the General Manager, are courteous, knowledgeable, and have the best satisfaction guaranteed that I've ever experienced in a dealership. Mr. Morris is a great salesman and I would highly recommend this dealership to any friend or family member.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for such a terrific review!  We work hard to provide our clients with fantastic customer service and are thrilled to know that Mr. Morris does not disappoint.  Thanks for trusting us with your business and for being such a loyal customer. 

Caring people working at the dealership.

Very caring people at the dealership, and very friendly and attentive to the customer. As a was parked in parking lot, someone instantly came to my car and asked if I needed service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to post your wonderful feedback! We sincerely appreciate it!