Ourisman VW of Laurel - Curbside pickup and home delivery available

Thank you for your review. I'm glad Ricky was helpful and professional!! We look forward to servicing your vehicle in the future.

Thank you very much for your review! We appreciate the staff highlight for Adrian and are thrilled to hear about your positive experience working with him. Glad he was able to get you and your Volkswagen Atlas back on the road with confidence the same day you brought it in. We'll be sure to pass your kind words on and tell him to keep up the excellent work! We're grateful to have him on our team. If you or your vehicle needs anything, we're here anytime and happy to help. Have a great rest of your week, and drive safe! :)

Thank you for your review and we apologies for any miscommunication on pricing. I know that the manager (chris) has spoken to you today about everything. We take it very seriously when quoting prices OTD as different states and counties all charge different tax & tag rates. Again sorry for the miscommunication and if there is anything we can do please feel to reach out by phone or text.

Your salesman acknowledged our $45 otr/otd pricewhen I was in the dealership. When I asked the manager for an explanation he just said he can’t discount the vehicle. Rather than honor the price I was given the manager tried to pressure me into giving him more money and said he had other people coming to look at it. So you didn’t honor the quoted price, didn’t offer an apology. All that I did learn is that your salesman knew he couldn’t discount the price as necessary and withheld that from me. There was crystal clear communication about what the price was. Please stop insulting me with your excuses!

Thank you so much for taking the time to leave a review! We're pleased to hear about your positive experience working with Ayden and will be sure to pass your kind words on. We're grateful to have him on our team at Ourisman Volkswagen of Laurel. If you or your Volkswagen needs anything, please don't hesitate to reach out! We're here and happy to help. Enjoy the rest of your week, and have safe travels!

Thank you so much, nealberg, for taking the time to share your detailed feedback! We're pleased to hear about your great experience working with our team at Ourisman Volkswagen of Laurel. We'll be sure to pass your kind words on to Brian and thank him for working hard to get your ID.4 ready upon arrival. Glad to hear you've been loving the vehicle so far! If you need anything, we're here anytime and happy to help. Congratulations on your purchase, and have safe travels! We look forward to your next visit. :)

Harry, thank you very much for your 5-star review! We appreciate the staff highlight for Adrian and Andy at Ourisman Volkswagen of Laurel. We'll be sure to pass your kind words concerning their empathy and patience on to them. Glad they were able to get you and your Volkswagen back on the road with confidence! If you or your vehicle needs anything, we're here anytime. Have a great rest of your day, and drive safe! We look forward to your next visit with us.

THANK YOU FOR ACKNOWLEDGING MY REVIEW !! The response regarding my review speaks volumes about pure professionalism and great customer service..

Gary, thank you so much for your review! We take genuine pride in the excellent customer service we provide, and we're grateful you experienced that with our team's professionalism and attention to detail. We'll tell them to keep up the great work. If you or your Volkswagen needs anything, we're here anytime and happy to help. Thanks for continuing to support us over the years, and have safe travels! We look forward to your next visit. :)

Thank you very much, Michael, for your 5-star review! We're thrilled to hear about your positive experience with us at Ourisman Volkswagen of Laurel, from getting an emergency appointment to having a short wait time. We value your business and look forward to serving you again in the future. Have a great rest of your day, and drive safe! :)

Thank you very much for taking the time to leave a review! We appreciate the kind words for our efficient and professional team members at Ourisman Volkswagen of Laurel. We'll be sure to tell them to keep up the great work. If you or your vehicle needs anything, we're here anytime and happy to help. Thanks again for your recommendation and have a great rest of your day. Enjoy the warm weather, and hope to see you soon! :)