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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Happy and Satisfied!

I decided to do a random drop in at the dealer just to see what I could get for my 2012 Buick Lacrosse. I test drove the 2017 Honda Accord fully loaded, man talk about in love. I loved everything about that car and some. My hopes was up so high, there was no way you convince me that I wasn't gonna drive off that lot with that car. Well, at least that's what I thought, got a call the next day to come in and look at some others option and ended up driving off the lot with a 2017 Volkswagon Passat and man oh man I LOVE IT! Laura went above and beyond to make sure I was happy. She even helped me clean out my old car in the rain...lol! Thanks Laura "YOU ROCK"!!! I can truly can say the experience was nothing short of AMAZING!!! Thanks Laura and Thanks to Issac at Volkswagon for making my the happiest customer every!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thanks so much for posting about your terrific experience at our dealership!  We are thrilled to know that Laura, Isaac and the rest of our team made your purchase "AMAZING"!  We hope you are enjoying your new Passat! 

Excellent Customer Service

I had a very pleasant experience interacting with Laura and Jennifer while I purchased my new Honda CRV. I went to Ourisman Honda to service my old CRV, and Laura made me an offer I couldn't refuse, so I got the 2017 CRV. She's kind, courtesy, polite , and will go the extra mile to get her customers what they want. I would definitely recommend Laura to anyone...If need a car stop at Ourisman Honda in Laurel and see Laura. Tell her Dwight sent you!! Similarly I had an amazing experience interacting with Jennifer. She made sure that I got great value for my money. She was also, very polite and willing to go the extra mile. I had an amazing experience at Ourisman Honda of Laurel Dwight

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thanks for the terrific review Dwight!  !  We take great pride in knowing that you received great customer service from start to finish from Laura and Jennifer.  Enjoy your new CRV!

They go the extra mile for customers

Outstanding! Michael Morris and Isaac Chee will earn your business and be there after the sale. They will go the extra mile to satisfy customers. After the sale, the Service Department will be there to provide outstanding service. Service Manager Ron Lane and all his service staff will keep your VW running great and do it right the first time. Thanks to everyone at Ourisman VW Laurel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You are very welcome!  We value each and every client and are thrilled to know that Michael, Isaac, Ron, and the rest of our team provides you with top notch service!

Second Car Purchase

My experience was excellent. From my salesperson to the finance department my experience once again was awesome. All were very knowledgeable and provided me information to make the best decision on my purchase of my 2nd card.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!  We value each and every client and are happy to hear you had such a positive experience with our team.  We appreciate your loyalty to our dealership.

Excellent Service

Received at great lease price and all incentives available. My lease turn in and new lease were handled efficiently. Isaac Chee and Mike Morris are total professionals. Will always come to Ourisman VW for my vehicles. The service department under Ron Lane is a good one too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback Bobby.  We appreciate your business and are happy to know you are a loyal customer.

Smooth transaction

My salesman took extra time to provide me with model comparisons in order to make my selection and financing was quick and painless. Excellent Experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review!  We work hard to provide a great customer service experience.

Second Car and Counting!

Brian Deckert sold my son a 2015 Golf TDI. He gave us a competitive price and kept us informed as it was being built and delivered. With the whole VW diesel scandal, Brian has been informative and very helpful. When it was tie to purchase a new SUV, I found a great price in North Carolina where I frequently do business. The only dealership of 5 in the area who matched this price was Ourisman. All the others said it would take 2 - 3 months to find the color we were looking for, Brian called me back at 7:00 PM on a Friday night to say that the car would b there in the morning. Guess where I will go when we need our next car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Great review!  We are proud of our team and thrilled to know that Brian was informative and diligent.  Thanks so much for taking your time to post and for trusting us with your business.

First-time leaser

I leased my first car with Ourisman Volkswagen of Laurel and it was stress-free experience. Everyone I worked with was very informative and patient, in explaining everything I needed to know about leasing. I will most definitely recommending Goldie to my family, friends and co-workers. Volkswagen lover for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thanks for taking the time to give us your feedback.  We are happy to hear that Goldie took great care of you and appreciate your recommendation!

Very nice

My salesman David Moreno was extremely courteous and helpful. I would definitely return to buy a car from him again. He is the main reason I purchased the car.

Rating breakdown (out of 5):
  • Customer service 5.0
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback.  We appreciate your business and are thrilled to hear David provided you with such a great experience.

Amazing, Polite and fast

It was such a great experience buying a vehicle from here again. Laura was helping us the entire time- She was so polite and down to earth and really made this process easy. Once this car is paid off I should see all you again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you!  We value each and every client and do our best to provide a positive experience along with great customer service.  We look forward to working with you again in the future.