Reviews
Totally Painless and Even a Little Fun
My husband and I had such a great experience buying a car from this dealership. Typically car buying makes me incredibly anxious and uncomfortable, but Goldie put my husband and I completely at ease. He didn't treat us like customers, he treated us like friends. He was so kind, and attentive. Goldie took great care of us, and Isaac made the numbers work so I could leave with my dream car. I would absolutely recommend this dealership to friends and family. Buying a car doesn't have to be a terrible time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for that fantastic review Jessica! It is our pleasure to provide you with a positive car buying experience. We are glad that Goldie, Isaac and the rest of our team did not disappoint.
Muy amable y profecional
fui a mirar los modelos y sali con un jeta nuevo DAVID MORENO tiene mucho talento como vendedor definitivamente lo recomendare con mis familiares y amigos estoy muy satisfecho con mi compra gracias WOLKSWAGEN POR tener AGENTES QUE HABLAN ESPANOL ......
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your business. Thanks for leaving us your positive feedback.
Best car buying experience!
I went to Honda on a Saturday morning to service my 2010 Accord and walked out with a brand new 2017 Accord! Let me be clear, I was completely satisfied with my paid low mileage 2010 model; however after meeting Anthony Davenport and test driving the new model I was halfway sold. What sealed the deal for me was Anthony's patience and willingness to accommodate what I wanted to pay for the new vehicle along with the trade in for my car. Needless to say I left with a brand new loaded vehicle and couldn't be happier with my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for servicing here and purchasing with our dealership. We greatly appreciate the positive review. Michelle Barnes General Manager
Best car buying experience ever!
I went to Honda on a Saturday morning to service my 2010 Accord and walked out with a brand new 2017 Accord! Let me be clear, I was completely satisfied with my paid 2010 low mileage model; however after meeting Anthony and test driving the new model I was halfway sold. What sealed the deal for me was Anthony's patience and willingness to accommodate what I wanted to pay for the new vehicle along with the trade in for my car. Needless to say I left with a brand new loaded vehicle and couldn't be happier with my purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your great review! We take great pride in knowing that you received great customer service from Anthony. We appreciate your business and hope you are enjoying your new 2017 Accord!
Happy and Satisfied!
I decided to do a random drop in at the dealer just to see what I could get for my 2012 Buick Lacrosse. I test drove the 2017 Honda Accord fully loaded, man talk about in love. I loved everything about that car and some. My hopes was up so high, there was no way you convince me that I wasn't gonna drive off that lot with that car. Well, at least that's what I thought, got a call the next day to come in and look at some others option and ended up driving off the lot with a 2017 Volkswagon Passat and man oh man I LOVE IT! Laura went above and beyond to make sure I was happy. She even helped me clean out my old car in the rain...lol! Thanks Laura "YOU ROCK"!!! I can truly can say the experience was nothing short of AMAZING!!! Thanks Laura and Thanks to Issac at Volkswagon for making my the happiest customer every!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for posting about your terrific experience at our dealership! We are thrilled to know that Laura, Isaac and the rest of our team made your purchase "AMAZING"! We hope you are enjoying your new Passat!
Excellent Customer Service
I had a very pleasant experience interacting with Laura and Jennifer while I purchased my new Honda CRV. I went to Ourisman Honda to service my old CRV, and Laura made me an offer I couldn't refuse, so I got the 2017 CRV. She's kind, courtesy, polite , and will go the extra mile to get her customers what they want. I would definitely recommend Laura to anyone...If need a car stop at Ourisman Honda in Laurel and see Laura. Tell her Dwight sent you!! Similarly I had an amazing experience interacting with Jennifer. She made sure that I got great value for my money. She was also, very polite and willing to go the extra mile. I had an amazing experience at Ourisman Honda of Laurel Dwight
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the terrific review Dwight! ! We take great pride in knowing that you received great customer service from start to finish from Laura and Jennifer. Enjoy your new CRV!
They go the extra mile for customers
Outstanding! Michael Morris and Isaac Chee will earn your business and be there after the sale. They will go the extra mile to satisfy customers. After the sale, the Service Department will be there to provide outstanding service. Service Manager Ron Lane and all his service staff will keep your VW running great and do it right the first time. Thanks to everyone at Ourisman VW Laurel.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
You are very welcome! We value each and every client and are thrilled to know that Michael, Isaac, Ron, and the rest of our team provides you with top notch service!
Second Car Purchase
My experience was excellent. From my salesperson to the finance department my experience once again was awesome. All were very knowledgeable and provided me information to make the best decision on my purchase of my 2nd card.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We value each and every client and are happy to hear you had such a positive experience with our team. We appreciate your loyalty to our dealership.
Excellent Service
Received at great lease price and all incentives available. My lease turn in and new lease were handled efficiently. Isaac Chee and Mike Morris are total professionals. Will always come to Ourisman VW for my vehicles. The service department under Ron Lane is a good one too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback Bobby. We appreciate your business and are happy to know you are a loyal customer.
Smooth transaction
My salesman took extra time to provide me with model comparisons in order to make my selection and financing was quick and painless. Excellent Experience!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your review! We work hard to provide a great customer service experience.