Reviews
First-time leaser
I leased my first car with Ourisman Volkswagen of Laurel and it was stress-free experience. Everyone I worked with was very informative and patient, in explaining everything I needed to know about leasing. I will most definitely recommending Goldie to my family, friends and co-workers. Volkswagen lover for life!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to give us your feedback. We are happy to hear that Goldie took great care of you and appreciate your recommendation!
Second Car and Counting!
Brian Deckert sold my son a 2015 Golf TDI. He gave us a competitive price and kept us informed as it was being built and delivered. With the whole VW diesel scandal, Brian has been informative and very helpful. When it was tie to purchase a new SUV, I found a great price in North Carolina where I frequently do business. The only dealership of 5 in the area who matched this price was Ourisman. All the others said it would take 2 - 3 months to find the color we were looking for, Brian called me back at 7:00 PM on a Friday night to say that the car would b there in the morning. Guess where I will go when we need our next car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great review! We are proud of our team and thrilled to know that Brian was informative and diligent. Thanks so much for taking your time to post and for trusting us with your business.
Very nice
My salesman David Moreno was extremely courteous and helpful. I would definitely return to buy a car from him again. He is the main reason I purchased the car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback. We appreciate your business and are thrilled to hear David provided you with such a great experience.
Wonderful and informative
David Moreno was extremely friendly and welcoming. I didn't know much about Volkswagen, and he was able to provide me with much needed advice. The staff was just wonderful. When I need a future car, I will definitely be going back to Ourisman Volkswagon in Laurel.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking your time to write a review. We are proud of our team and thrilled to hear that David provided you with excellent service.
Amazing, Polite and fast
It was such a great experience buying a vehicle from here again. Laura was helping us the entire time- She was so polite and down to earth and really made this process easy. Once this car is paid off I should see all you again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We value each and every client and do our best to provide a positive experience along with great customer service. We look forward to working with you again in the future.
First-time buyer - Great experience!
I purchased my first car here and it was a great experience. Everyone I met was extremely nice and very accomodating. I went on a Saturday so it was a little busy but I recieved all the help I needed and was out on the road enjoying my new ride in no time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for your purchase! We love hearing feedback from our customers and are happy to know you are enjoying your new car!
I love my new Tiguan, thank you Goldie !
This was my first time buying a brand new car and Goldie and Isaac helped make my experince very rewarding ! Goldie was easy to talk to and he really helped me get the best deal possible on my new Tiguan. I highly recommend buying from this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your first car purchase! We appreciate your feedback and recommendation. We are thrilled your first car buying experience was a great one. Welcome to the Ourisman Family.
Bad experience
From moment I bought car had no radio station to change I asked to repair would take all day. Then I went for repair had me waiting from 9:40am until closing and just to charge me $550 for labor I pray to God never to return their.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Awful experience
Overcharged for labor $550 and told another price $160 and was there from 9:40am until closing 4pm. I am disappointed even from moment I purchased car 3 years ago.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate all feedback and would certainly appreciate the opportunity to speak with you about your experience. I am dedicated to resolving any concerns you may have experienced. Contact me directly if you have any questions or additional feedback. Thank you. Ed Wheaton
2015 Honda Accord
James Jones was one of the friendliest ppl I've met in a long time made you comfortable and he was very patient two thumbs up
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback. We are happy to hear that James provided you with an excellent customer service experience.