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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,348 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,348 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Stellar Customer Service

Isaac Chee & Michael Morris were phenomenal in helping me purchase a new car! Everyone in the dealership was friendly & helpful. I would definitely recommend them to friends & family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the recommendation to your friends and family!  We love hearing feedback from our customers. 

Excellent Service, will be a repeat customer.

Not only was Laura patient and friendly, she took her time to explain and answer all my questions. I will be taking my other Hondas there for service and will definitely return when it is time to purchase another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Dealer response

Thanks a lot for the kind words. We certainly appreciate you trusting us with your business. We look forward to seeing you again soon!

Excellent service from Ourisman Honda

Anthony was very knowledgeable about the ins and outs of the Pilot. During the entire process he was never pushy and was very accommodating ? I could tell he was indeed looking out for my best interest. I went in with a price in mind for my trade-in and he exceeded what I was asking for; the finance department was also awesome and took the time to walk thru everything to ensure I understood every detail. Definitely one of the best dealerships and salesman I?ve come across.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate your business and the positive review. Thank you very much. Michelle Barnes General Manager

Excellent service from Oursiman Honda

Anthony was very knowledgeable about the ins and outs of the Pilot. During the entire process he was never pushy and was very accommodating – I could tell he was indeed looking out for my best interest. I went in with a price in mind for my trade-in and he exceeded what I was asking for. Definitely one of the best dealerships and salesman I’ve come across.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Thanks for your feedback Christopher!  We appreciate your business and are thrilled to hear Anthony provided you with such a great experience.

Wonderful buying experience. Would definitely go back.

I started out looking for a Honda Odyssey van by going to several dealerships in MD. Hands down, Ourisman in Laurel, and most importantly Laura Joseph, were so wonderful to work with that this experience was very pleasurable and fun. I would recommend this dealership to anyone looking for a new or even used car. The staff was courteous and the place was clean. Overall on a scale of 1 to 10, I would give this place a 10. When I am ready to buy another car, it will definitely be at Ourisman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Wow!  Thanks for such a terrific review Todd!  We appreciate your business and are thrilled to hear that Laura made the car buying experience a fun one. 

Condescending, pushy, salesman, worthless car, bad service

Sold me a bad car. The car refused to start a mere 35 days after purchases and they refuse to take responsibility. The car-buying experience itself was horrendous; I had to wait around 6 hours *after* deciding to buy. They were condescending, patronising and tried to push their financing even though I came i pre-approved with a better rate. That should've been my warning. This place is a joke and should be run out of business. Buyer beware.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Constant communication

I like the way that they stayed in contact and continued to see if I was interested. I did not end up buying a car from the dealership, but they were pleasant to deal with.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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The Ahmetaj family

Great salesman and great customer service his service is excellent and went out of his way to help me on my purchase. Very recommend to any one who looks at this!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We appreciate your business. Thanks for leaving us your positive feedback.

Anthony was Great

Anthony was incredible. He found the the SUV I wanted, and ensure it had everything that I was looking for. He never made me feel rushed with my decision. Jennifer made the financing easy. I would buy another car from this dealership. Thanks for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You are very welcome!  Thank you for posting your review and for letting our team assist you with the car buying process.  We pride ourselves on our customer service and are happy to know that Anthony and Jennifer did not disappoint.

Dealer response

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Brandon was so helpful!!!

Brandon was so patient and knowledgeable with all of my questions. He listened to my concerns and made sure I had everything I needed during my visit. Brandon is a great salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks Carol!  We are happy to hear that Brandon was able to answer your questions and provide you with great customer service.