Ourisman VW of Laurel - Curbside pickup and home delivery available

I started out looking for a Honda Odyssey van by going to several dealerships in MD. Hands down, Ourisman in Laurel, and most importantly Laura Joseph, were so wonderful to work with that this experience was very pleasurable and fun. I would recommend this dealership to anyone looking for a new or even used car. The staff was courteous and the place was clean. Overall on a scale of 1 to 10, I would give this place a 10. When I am ready to buy another car, it will definitely be at Ourisman.

Sold me a bad car. The car refused to start a mere 35 days after purchases and they refuse to take responsibility. The car-buying experience itself was horrendous; I had to wait around 6 hours *after* deciding to buy. They were condescending, patronising and tried to push their financing even though I came i pre-approved with a better rate. That should've been my warning. This place is a joke and should be run out of business. Buyer beware.

I like the way that they stayed in contact and continued to see if I was interested. I did not end up buying a car from the dealership, but they were pleasant to deal with.

Great salesman and great customer service his service is excellent and went out of his way to help me on my purchase. Very recommend to any one who looks at this!

Anthony was incredible. He found the the SUV I wanted, and ensure it had everything that I was looking for. He never made me feel rushed with my decision. Jennifer made the financing easy. I would buy another car from this dealership. Thanks for a great experience.

Brandon was so patient and knowledgeable with all of my questions. He listened to my concerns and made sure I had everything I needed during my visit. Brandon is a great salesman.

I was waiting for the 2017 Honda CRV to be released, and began looking in January. I have purchased the last three vehicles using the United Buyers Service, so I called them and they recommended Ourisman Honda of Laurel as THE place to buy a new CRV. So my husband and I headed to Laurel, and we were not disappointed in the service we received, specifically from Laura Ann Joseph!

From the time I pulled into the Dealership I was greeted by Ms. Joseph with courtesy and professionalism par excellence. She was very knowledgeable of the entire process and my time was well spent and I left with the vehicle I came in for.

I expected a much longer afternoon, but Goldie and Joe made buying my new Passat an easy and pleasant experience. The whole process took much less time than when I bought my old Passat wagon here in 2003, and cost me only slightly more. A very good deal, with people who are easy to work with. Thanks again.

I went to Ourisman Volkswagen to buy my leased Jetta. As part of that process, I had the vehicle MD State inspected in their service department. After the inspection, Isaac Chee (who is General Manager of Sales but insists on calling himsef THE General Manager) sat down with me to talk about the remaining balance on my vehicle. He said that I owed more than $11,000 on the car without explaining that he'd added a warranty and other nonsensical charges into the payoff amount. I had already called VW credit and knew I owed $9,000. When I informed him of this, he became angry and finally explained the fees he'd added. He also blatantly lied about the MD State inspection process. He told me, repeatedly, that I had to complete the work needed for the vehicle to pass inspection at his dealership. When I said no to that, he lied again and said the service department had already begun work on the repairs. I told him that the service department had already told me they wouldn't start work until I'd reviewed the paperwork. Mr. Chee then jumped up from his seat, left me in the office, and ran to the service department. I followed him and was again assured that the work had not been started (the gentlemen in the service department were polite and professional and I would absolutely recommend them for repairs). Mr. Chee then walked away and never apologized for lying or for his rude behavior. He seems to think that he can he rip off uneducated consumers and then ignore them when he gets caught. Don't buy your car from him. It will definitely cost you more if you do.