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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Very Easy

Very easy to deal with. Laura and Walter were very professional. Laura had endure the extreme cold to show us the Ridgeline. Everything was on time

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business. Thanks for leaving us your positive feedback. Ed Wheaton

Marvelous, Excellent, Supercalifragilisticexpialodocious

Mr. James Jones my salesperson was very personable and patient. He made what was (for me) a very stressful situation bearable. I am very happy with my vehicle, his service, and the young man who tolerated my myriad of questions in the finance office. I am very grateful to them both.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your great feedback and for taking the time to post it. Ed Wheaton

Efficient and Fast

My Sales Consultant was Laura Ann Joseph. She is professional, courteous, efficient and thorough. I am very pleased with the service, communication, and she is a wonderful representative of Honda. Shows that Honda cares about customer service and level of service. This is why I've purchased several vehicles from this Honda dealership. Thank You Fawnn Hamilton

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your business. Thanks for leaving us your positive feedback. Ed Wheaton

AMAZING EXPERIENCE!

James Jones was extremely helpful in helping me find my new Honda Civic 2016. I had previously driven a Honda Accord, but it was not as reliable anymore due to having for over ten years. James truly put in all his effort to make sure that I was going to walk out of this dealership with my dream car. He took in consideration my budget, and made it work. I am EXTREMELY pleased with my new Honda, and I will definitely be coming back! James should be recognized for his hard work and remarkable ability to satisfy customers needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for leaving us this great review. We'll be sure to share your remarks with James. Ed Wheaton

Outstanding job Maxine Stewart

Maxine work well with Myself & my Wife. We first came into the dealership we were pass off to Maxine by a sales man (never got his name) who claimed to be just the doorman. Later we saw him working with other customer. Maxine showed us the civic and the accord and was knowledgeable on most of the feature. We test drove the accord and advised her that we will get back with her soon. A week later I called her and asked if she could get the paper work done on the accord so we wouldn't be in the dealership all day. She did what we asked of her and we got a great vehicle. (Financing) Mr Brian Blackmon was a different case. My financing had been approved prior to me every entering the dealership. I know we still have to see there finance people, but this dude was rude, pushy , and somewhat disrespectful all because we did not want Honda Financing. If not for Maxine we would have left and went somewhere else. Maxine you represented the dealership. The only two that we really deal with.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to post your feedback! Contact me directly if you have any questions or additional feedback. Ed Wheaton

Great Buying Experience

I shopped with Anthony Davenport for the second time this past Saturday and my buying experience was once again superb! He was knowledgeable about the car and its features he also laid out all the purchasing details up front. My wife and I admire Anthony's professionalism and honesty. Would definitely buy from him again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Dale. Thank you so much for taking time out of your busy day to share your experience with our store and wonderful staff. Let me know if I can help anything else. Thanks again! Ed Wheaton

My first Honda

I had awesome time and experience at Ourisman's Honda of Laurel purchasing my first 2016 Honda Civic from my long time friend Mr. Anthony Davenport! After three weeks of my purchase he called to see if I had any questions or concerning, the one question I had he answer it to my understand and what I need to know when I take my Honda Civic into service. After purchasing many cars make and models my Honda Civic is at the top of my list. My sister is now looking to purchase a Honda Civic for her daughter; we are heading straight to Mr. Anthony Davenport at Ourisman Honda of Laurel. Thank you again Anthony for making my purchase smooth and easy at Honda of Laurel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

First of all thank you so much for taking the time to compose such a detailed and wonderful review of your experience. We cannot wait to meet your sister and help her find a vehicle that meets her needs and budget. Thanks again for sharing. Ed Wheaton

My First Honda Car

I had awesome time and experience at Ourisman's Honda of Laurel purchasing my first 2016 Honda Civic from my long time friend Mr. Anthony Davenport! After three weeks of my purchase he called to see if I had any questions or concerning, the one question I had he answer it to my understand and what I need to know when I take my Honda Civic into service. After purchasing many cars make and models my Honda Civic is at the top of my list. My sister is now looking to purchase a Honda Civic for her daughter; we are heading straight to Mr. Anthony Davenport at Ourisman Honda of Laurel. Thank you again Anthony for making my purchase smooth and easy at Honda of Laurel.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Corliss, First of all thank you so much for taking the time to compose such a detailed and wonderful review of your experience. We cannot wait to meet your sister and help her find a vehicle that meets her needs and budget. Thanks again for sharing. Ed Wheaton

Ongoing Great Customer Service

I just wanted to give a shout out to Ourisman Honda of Laurel and Anthony Daveinport. My husband and I purchased our new 2017 Honda Accord back in September. Anthony made the purchase smooth and easy. He was very friendly and helpful. Now 2 months after the purchase I have reached out with a few questions regarding maybe adding a few things to our vehicle such as a remote start and I received a very quick response with all my questions answered. So the great customer service of Ourisman Honda and Anthony Daveinport did not stop after our deal was done. They are still there to support their customers. We were and still are very well pleased. Sincerely, Nancy Miller

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nancy, Thanks a lot for taking the time to share your experience with our team and Anthony Davenport. I also appreciate your recognizing that our customer service certainly does not stop after the sale. Let me know if I can ever help with anything. Ed Wheaton

Ongoing Great Customer Service

I just wanted to give a shout out to Ourisman Honda of Laurel and Anthony Daveinport. My husband and I purchased our new 2017 Honda Accord back in September. Anthony made the purchase smooth and easy. He was very friendly and helpful. Now 2 months after the purchase I have reached out with a few questions regarding maybe adding a few things to our vehicle such as a remote start and I received a very quick response with all my questions answered. So the great customer service of Ourisman Honda and Anthony Daveinport did not stop after our deal was done. They are still there to support their customers. We were and still are very well pleased. Sincerely, Nancy Miller

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nancy, Thanks a lot for taking the time to share your experience with our team and Anthony Davenport. I also appreciate your recognizing that our customer service certainly does not stop after the sale. Let me know if I can ever help with anything. Ed Wheaton