Reviews
Gold Star Service!
I happened to walk into your Lauren showroom...upon entry, I was warmly greeted by Goldie, formally known as Bill Goldsmith. And what happened from there was one of the best customer service experiences of my life! Goldie helped me find the perfect car for my son...and then Mohammad worked out the numbers to find me a match that was suitable for my budget...finally, Joe put it all together and the deal was sealed! Goldie walked me around the showroom and into the service area so that I could meet everyone. Ron jumped from his chair to welcome me to the family. The staff was full of smiles and warm welcomes...not to mention that the facility was absolutely impeccable. The car was delivered to my home by Jordan and a thank you email came from Goldie minutes later. This morning, my first phone call was from Goldie just to check and see how happy we were! My sincerest appreciation goes to this team...along with a huge round of applause. They're amazing! I'm not only a satisfied customer today -- I'll be a lifetime client. This experiences ranks at a gold medal level!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the detailed feedback! We are so glad to hear that our staff provided you with great service! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Easy and Pleasant
My wife and I had a very easy and pleasant buying experience. We want to thank Anthony Davenport for making it happen! No playing games, direct and to the point!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We are so glad to hear that our staff provided you with great service! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
A new car--Honda FIT 2016
The experience I had at Ourisman Laurel was the best car experience I ever had. I initially went in to see about saving my 2005 Honda CRV, but, with the assistance of Brandon Hickson-Hamilton and Debbie Lewis, I ended up with a new Honda FIT 2016!! Brandon Hickson-Hamilton met me with a bright smile and an extremely helpful attitude. He listened carefully about my concerns (about a new car payment), patiently showed me the two styles I thought I wanted yet surprised me with me Honda FIT 2016. His knowledge about the all the cars blew me away!! From collecting my information to the end of the sale, his famous words were "It will be fine!!" And it was!! For the past two days, I have been in hog's heaven with the car. Debbie Lewis, in finance, was a dream to work with. She patiently shared her vast knowledge about financing, which allowed me to buy the car. Both Brandon and Debbie exude such a positive, caring, and warm energy,(which is rare to find these days). Both thoroughly explained all terms carefully, and didn't hesitate to repeat answers to my questions. I will definitely steer my friends to Ourisman Laurel, where customer service is supreme!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the detailed feedback! We are so glad to hear that Brandon and Debbie provided you with great service! Enjoy your Honda Fit! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Grateful Jill
The experience I had at Ourisman Laurel was the best car experience I ever had. I initially went in to see about saving my 2005 Honda CRV, but, with the assistance of Brandon Hickson-Hamilton and Debbie Lewis, I ended up with a new Honda FIT 2016!! The salesman, Brandon Hickson-Hamilton, met me with a bright smile and an extremely helpful attitude. He listened carefully about my concerns (about a new car payment), patiently showed me the two styles I thought I wanted yet surprised me with me by showing Honda FIT 2016. He was very knowledgeable about the vehicles which blew me away!! From collecting my information to the end of the sale, his famous words were "It will be fine!!" as he expertly handled the transaction. For the past two days, I have been in hog's heaven with the car. Debbie Lewis, in finance, was a dream to work with. She patiently shared her vast knowledge about financing, which allowed me to buy the car. Both Brandon and Debbie exude such a positive, caring, and warm energy,(which is rare to find these days). Both thoroughly explained all terms carefully, and didn't hesitate to repeat answers to my questions. I will definitely steer my friends to Ourisman Laurel, where customer service is supreme, and the customer gets more than I bargained for!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for sharing your experience with our team here at the Honda store. I hope you are enjoying your new Honda Fit! I will let the whole team no about your comments and I certainly appreciate referrals to your friends. That means a lot. Let me know if I can help with anything else. Ed Wheaton
we really have enjoyed working with you to purchase 2 cars,
i will continue to work with you for future vehicle purchases of Honda thanks Laura , Rob for your services were top of the line and we'll always buy from you when we buy a Honda
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We are so glad to hear that Laura and Rob provided you with great service! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Excellent buying experience
James Jones helped me select the model with no pressure to buy. I got everything I wanted at a fair price. They met the trade in quote I got form CarMax, Debbie Lewis was helpful too.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We are so glad to hear that James and Debbie provided you with great service! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
2016.5 Honda CR-V
Sales Manager Rob Mil was very responsive to my email requests and Sales Consultant Brandon Hickson-Hamilton was extremely helpful in helping us the choose the car and options that best suited our budget and needs. Brandon was patience in explaining the process and showing us how to use the features in the car. Finally, Business Manager, Debbie Lewis, was thorough but expedient and helped simplify the purchase process. Great team - highly recommend!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We are so glad to hear that our staff provided you with great service! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Outstanding Buying Experience
Ramon and Earl were pleasant, professional and worked well together. Never felt pressured during the purchase. I would recommend Ourisman Honda in Laurel to my family and friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We are so glad to hear that Ramon and Earl provided you with great service! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Wonderful experience
I'm a out of town buyer which I had a wonderful time at the dealership I was greeted at the door with my salesman he knew actually who I was before telling him who I was. I was satisfied with the customer care and everyone seemed so polite and comfortable and positive energy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We are so glad to hear that our staff provided you with great service! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Wonderful experience
I'm a out of town buyer which I had a wonderful time at the dealership I was greeted at the door with my salesman he knew actually who I was before telling him who I was. I was satisfied with the customer care and everyone seemed so polite and comfortable and positive energy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sharona, Thanks for taking the time to post this review! We love helping out-of-town buyers and I'm glad we were able to provide you with an excellent experience. Let me know if I can help with anything further. Thanks again. Ed Wheaton