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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Best price ever!

I've visited a dozen of dealership in Maryland and got an unbeatable price from Brandon! There is no waiting time at Ourisman Honda Laurel. I didn't make an appointment with Brandon but still was served immediately when I arrived. Brandon helped me with great patience and all unnecessary fees were waived from the final price. I will recommend this dealership to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to compose such a wonderful review of your experience with both our store and our staff including Brandon. Don't hesitate to contact us if you need any further assistance with anything. Ed Wheaton

Exemplary Sales Consultant

I was greatly impressed with the service I received from Anthony Davenport. He was extremely courteous and professional in his interactions with me. Mr. Davenport paid attention to the amount I told him I was willing to spend on a car and the features I wanted. Based on his responses to my questions, I was extremely confident about making a decision after having been shown only two cars (I had recently researched Honda Accord sales prices). I actually purchased the first car he showed me. I continue to be very satisfied with my new Honda Accord because it suits my needs, and I know I got a good deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Jacquelyn, What a wonderful review of your experience at our store. Thank you for taking the time to share it. I will make sure that Anthony is aware of your comments too. Let me know if I can ever be of assistance. Thanks again! Ed Wheaton

Great Service

They were prompt and communication was easy. They worked with my credit score and help find a lower interest rate than i anticipated. I was happy to drive out of the lot in my new car. Thanks to James jones and Mike. Awesome people, great team, great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave your review. I'm glad that we were able to help you and to exceed expectations. I hope that you love your new car and I will share your remarks with the team. Thanks again. Ed Wheaton

The Best Deal Ever!!!

On Saturday, I decided to look for a new car to buy and the last stop was Oursiman VW of Laurel. I was assisted by salesman Richie who was very polite and helped me pick out a car that would suit me and my children. I explained to him my budget and payments I could afford. When it was time for purchase and after some last minute negotiating, Marwan Redman offered me financing at the lowest interest rate possible!!! I was assisted by Mohamed Thabet who also assisted with finding me a great deal for financing! The service was great! The financing contract signing was simple and easy! I walked off the lot with a better car (2014 VW Passat) than what I anticipated! I previously had a 2010 Acura TL and I can honestly say this was the better purchase. My original option before buying a 2010 Acura TL. The Passat is much more accommodating!!! After my purchase they were able to drive my old vehicle back home so that I could enjoy my car!! Even the perks are great!!! Free car wash for life, detail every 24months, same day vehicle service and so much more! Thank you so much to you all for sticking your neck out there to go above and beyond to make my purchase great!!! I would recommend your dealership to ANYONE that's looking to buy a car!!! Thanks again! Chavelle W. A.K.A. #VWkindagirl

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Chavelle (#VWkindagirl), Thank you so much for sharing your experience in such great detail about our store and all of our staff. We strive each and every day to provide this level of customer satisfaction. Your review means a lot. It will be shared with the staff. Thanks again! Ed Wheaton VP/General manager

Visit

I enjoyed my visit today and the sales person i had today was very nice and caring to my needs. She was so helpful today.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kierra, Thanks so much for your review! I am glad that your experience was great. Ed Wheaton VP/General manager

Great customer service

They were very courteous, and they worked diligently to give me the best price. I had a great experience at this dealership. Thanks for giving me the best option. I will buy another new car from this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! I'm so happy that you had a great experience at our store. Let us know if we can help with anything else and we can't wait to have you back. Thanks again. Ed Wheaton

Excellent service from everyone

James Jones was one of the best salesman ever but never pressured me into buying a car. He also helped me find the perceft vehicle for me and my family and fought to get me a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Antonio, I'm happy to hear that you had a wonderful experience with our staff, especially James Jones. He is great. Let me know if we can be of any more assistance. Thanks again. Ed Wheaton

Car Buying Made EASY

I had an awesome experience here! As a first-time car buyer, I was, of course, full of questions. Both Anthony Davenport and Robert Mil were more helpful than I could have ever imagined. Always responsive to emails and willing to answer any questions I had, Anthony and Robert went above and beyond to make me feel both comfortable and prepared. It was such an easy and FAST process – something I never thought I would say when it came to buying a car. Best part? I came out with a brand new 2016 Honda CR-V EX that I absolutely love. Thank you so much, Anthony and Robert!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the feedback! We are so glad to hear that our staff provided you with great service! Enjoy your Honda CR-V!We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Car Buying Made EASY

I had an awesome experience here! As a first-time car buyer, I was, of course, full of questions. Both Anthony Davenport and Robert Mil were more helpful than I could have ever imagined. Always responsive to emails and willing to answer any questions I had, Anthony and Robert went above and beyond to make me feel both comfortable and prepared. It was such an easy and FAST process ? something I never thought I would say when it came to buying a car. Best part? I came out with a brand new 2016 Honda CR-V EX that I absolutely love. Thank you so much, Anthony and Robert!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Alyssa, Thank you so much for allowing us to earn your business, especially as a first time car buyer. I am so happy that both Anthony and Robert were able to assist you and make your experience great. Enjoy your new CRV! Ed Wheaton

Oursiman VW of Laurel

I happened to walk into your Laurel VW showroom...upon entry, I was warmly greeted by Goldie, formally known as Bill Goldsmith. And what happened from there was one of the best customer service experiences of my life! Goldie helped me find the perfect car for my son...and then Mohammad worked out the numbers to find me a match that was suitable for my budget...finally, Joe put it all together and the deal was sealed! Goldie walked me around the showroom and into the service area so that I could meet everyone. Ron jumped from his chair to welcome me to the family. The staff was full of smiles and warm welcomes...not to mention that the facility was absolutely impeccable. The car was delivered to my home by Jordan and a thank you email came from Goldie minutes later. This morning, my first phone call was from Goldie just to check and see how happy we were! My sincerest appreciation goes to this team...along with a huge round of applause. They're amazing! I'm not only a satisfied customer today -- I'll be a lifetime client. This experiences ranks at a gold medal level!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

What a wonderful review of your experience at our Volkswagen store here in Laurel. Thank you so much for sharing it! I will make sure the whole staff is aware of your remarks. Don't hesitate to let us know if we can ever be of assistance. Ed Wheaton