Reviews
Tremendous Customer Service!
The entire team at Ourisman Honda is first class! Brandon in sales always makes the process stress-free and enjoyable. I have purchased my last 6 cars through Ourisman. Their honesty, customer service, and loyalty are the main reasons I will continue to keep coming back for my car purchases. I look forward to working with Ourisman for years to come!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We are so glad to hear that Brandon provided you with great service! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Wonderful place to buy!
After shopping around at several Honda dealers, and having a fairly negative experience at one in particular, it was a breath of fresh air to come to Ourisman Honda of Laurel. Laura was kind, attentive, professional, and very helpful and knowledgable from the first hello to the final handshake. Everyone stayed over 1.5 hours after closing to finalize our sale so that we could leave the lot with our new car that night. We chose to buy our new Civic there specifically because of the level of service we experienced.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We are so glad to hear that Laura and the Staff provided you with great service! We appreciate your business, Enjoy your Civic and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Patiently working throughout the process
Maxine was very genuine and tried hard to get a better deal for my new purchase . She was very patient and extremely helpful through out the process , following up diligently . Will definitely recommend her service when you visit Ourisman for a Honda purchase .Finance manager Walter was very helpful and explaining in detail all the nuances .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing the details of your buying experience here at Ourisman Honda in Laurel. We will be sure to share your sentiments with Maxine Stewart. She is great. Don't hesitate to reach out to us if you need anything else. Ed Wheaton
Maxine Stewart , the sale she person you need !!
Maxine was very genuine and tried hard to get a better deal for my new purchase . She was very patient and extremely helpful through out the process , following up diligently . Will definitely recommend her service when you visit Ourisman for a Honda purchase .Finance manager Walter was very helpful and explaining in detail all the nuances .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for taking the time to leave your feedback about your experience at our store. I'm so pleased that Maxine was able to help you along with the rest of our staff. Let me know if I can help with anything. Thanks again. Ed Wheaton
Excellent Sales Services that Ourisman Honda provided
Laura was so patient and thorough with us she answered all the questions that we havd and pointed out all the nice features that the CRV carrie. We bought the CRV from Ourisman Honda of Laurel because of the excellent services that Laura provided. I trust that if you have more salesladies like Laura the sales of Ourisman Honda will continue to grow and we truly enjoyed her quality services. Su Lee and Andy Shaw
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your kind words regarding our knowledgeable sales associates. Laura is great and knows every detail of these vehicles. I hope that you enjoy your CR-V. Ed Wheaton
Ourisman Honda + Sales Professional, James R. Jones
On 10/27/2016, I purchased a 2017 Honda Accord from Ourisman Honda in Laurel, MD. I chose to conduct business with James R. Jones, who I've had the pleasure to meet last year for the first time. During this initial meeting, I made it clear that I was shopping for a car and that I was not in the market to buy at that time. Even after considering this, Mr. Jones allowed me the opportunity to test drive a Honda and at no time, was he insistent or pushy. This one interaction convinced me to shop with Mr. Jones once I was ready. I am extremely happy with my experience, would highly recommend Ourisman Honda, specifically, Mr. Jones.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your experience at our Honda store in Laurel Maryland. I also sincerely appreciate your recognition of our very low pressure approach. We will also be sure to let Mr. Jones know of your remarks. Thanks again, Ed Wheaton
Quick and Easy
I had such a pleasant car buying experience with Laura Joseph. She explained everything I needed to know about the vehicle without me having to ask.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the 5-star review! We will make Laura aware of your comments. Let us know if we can help with anything else. Ourisman Honda of Laurel
Very pleasant new car purchase experience
Just when I threw in the towel to buy a new car this year, after a very terrible experience at a car dealership, I got a game changing call from Brandon Hickson-Hamilton of Ourisman Honda of Laurel. I had been avoiding Brandon due to distance even though his invoice was the lowest in my collection. Brandon was very, very pleasant and promised to do all he can within the little time left for the new 2016 Honda car deals to expire, to find "my car" even though they did not have it in stock. Brandon and Rob found the car I wanted about 70 miles away and called to get my consent to bring it in. To my surprise, I was given further discount when I bargained for it. It was going to cost me more at the other dealership to locate and bring in the car I was asking for. Brandon Hickson-Hamilton changed my perception of car dealerships. It should not be difficult after all. A 25 mile drive was all that was required for a wonderful car buying experience. Thank you, Brandon Hickson-Hamilton and Rob for your wonderful transparency and customer service. I would recommend Ourisman Honda of Laurel, especially Brandon and Rob to friends looking for a stress free car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We are happy Brandon and Rob provided you with great service! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Great service
We had shopped around at several dealerships and then met Bre at Ourisman Honda in laurel. What I enjoyed most about working with Bre is that she wasn't pushy, she was very informative and they we're very transparent regarding costs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We appreciate your business and look forward to seeing you again soon. We are sure Bre appreciates the recommendation! ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
A smooth car purchase experience
We have not purchased a new car for over 10 years. We were glad that we purchased our new Honda Accord at Ourisman Honda at Laurel. We really felt at home here and Brandon helped us tremendously to smooth out our car buying experience. He patiently explained all the new technologies, and even connected my phone to the car. Also, Kyu helped us to finish the paperwork. He introduced the the packages and finances that we could be interested. Not pushing at all. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We are happy Brandon provided you with great service! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com