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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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All around pleasant experience

This was my first new car purchase so I was a little nervous. I heard all the horror stories of shady dealerships and sleazy salesmen who will do anything to trap you. I did my research to be prepared for my purchase and contacted a few dealerships in the area. Brandon Hickson-Hamilton assisted me with any questions I had via e-mail before I even set foot in the dealership. He answered every question I had very quickly and scheduled a time for me to come in and test drive. I came in, drove, and then started talking numbers with Brandon. He didnt pressure me at all throughout the discussion and didnt hassle me with any xxxxxxxx. I felt like a valued customer. Once we settled on a price Debbie Lewis came to assist me with the financing. She was very clear and concise with her explanations and kept me informed the whole time. She listened to my financial needs, applied to only three banks, and got me a great rate. In the end I left there with the car I wanted at an excellent price and felt good about the whole experience. I would recommend this dealership, Brandon, and Debbie to anyone looking for a honda. I will definitely be going here when its time for me to get another car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thanks for the feedback! We are happy Brandon and Debbie provided you with great service and you found the car you liked at a price you wanted! We appreciate your business and look forward to seeing you again soon. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Painless car buying

As I pulled into Ourisman Honda with my brother following right behind, I was immediately heckled by 2 gentleman. The heckling wasn't a bad thing as they turned out to be employees of Ourisman Honda and car guys. The poking was about the Cadillac CTS V that I pulled up in. To the average Joe or Jane it's just your regular grandad Cadillac, but for anyone who knows cars knows it's a 4 door Corvette with the same drivetrain found in the ZR1 Corvette. The 6.2 Liter supercharged LSA with 556hp. Now what was I doing at a Honda dealership one might ask? Trading the beast in for a car more practical and sensible for my daily commute and life status. I've read so many great reviews on the Honda Accords and the stylish refresh caught my attention. Plus being able to fill up with 87 and say goodbye to 93 while getting over 30 mpg's was a huge plus for me. Cars come and go and I've had my fair share of them, but this buy could well be the best car purchase I've made before I turn 30. It makes sense for my life situation and is by far the smartest vehicle choice I've made in this tough economy. Ramon (my salesman) was very knowledgeable on the specs of the car that I was looking for. I told him " I just want something that's good on gas" and he immediately started giving me options that would accommodate me and my two boys. Not once did I ever feel pressured. I was greeted by everyone and the dealership was in pristine condition. My finance guy Joe went to war for me as it was a Friday night and was hard to get anyone on the phone. I never worried as I knew a prayer would change everything. He finally got a guy on the phone whom Joe told me never answers his phone at night let alone a FRIDAY night. I got the lowest rate from the last call of the night. Thank God first for a prayer answered and for placing me in good hands with Joe. A surprisingly satisfying car buying experience. I will surely miss 556hp but I won't miss filling up every two days and the maintenance costs. Thank you gentleman for making car buying simple and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thanks for the detailed review! We are so happy to hear Joe was able to help you with your Honda purchase. We look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Completely Satisfied.

It was the huge American Flag flying out front that brought us into Ourisman Honda of Laurel, but it was the salesman, Anthony Davenport who helped us make up our mind to purchase our brand new 2017 Honda Accord Sport SE. We had gone out to just begin looking at new vehicles when wandering through the lot one vehicle caught our eye. We went inside to talk to someone and get more information. Anthony was both friendly and informative. He answered all of our questions and filled us on details we didn't even think to ask about. One of the things we liked best about Anthony was he was NOT pushy at all. He told us all about the car we were interested in and then asked if we wanted to see any others. When we said, no we liked what we were looking at, he did not waste our time trying to show us other more expensive models. He listened to what we wanted, listened to our payment range and I believe he helped get a deal we were all happy with. After the purchase was complete, he made sure we had his contact information and told us to feel free to contact him if we had any additional questions. We did have a few questions and when we emailed him, we got a quick response, the sale was done, but he was still there for us. I would most definitely recommend both Ourisman Honda of Laurel and Anthony Davenport.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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One Satisfied Customer

I am BEYOND pleased with my purchase experience with Ourisman Honda of Laurel, from start to finish. Brandon Hickson-Hamilton was my very first contact when I called, and I could not have asked for better treatment, assistance, and guidance throughout this entire experience. As I discussed with Brandon, I had set up an appointment with one of your competitors, but decided to check with your dealership first since it was closer to home. Upon arrival, Brandon was waiting for me and had the car we discussed there waiting as well. As we test drove the first vehicle, we discussed the other dealerships I had been to and the competitor’s dealership that I planned on visiting after I left Honda. Based on my discussion with him & his complete and total honesty, I decided to change course and work with your dealership. He took his salesmen hat off and gave me his personal and honest opinion regarding the other vehicles we discussed. Brandon was personable, very knowledgeable, and professional, and worked to make (an experience I usually DREAD), very comfortable and productive. I truly appreciate his honesty and hard work and I give him my highest recommendations. Jennifer Smith made the completion of required paperwork, a painless and efficient experience. She was prepared and highly knowledgeable. Overall, I was extremely impressed with all of your team, including those who just greeted me upon walking in. I am looking forward to my many years with my new Honda Accord, and using your service department, to keep it in great condition. Thank you Honda Family & Thank you Brandon!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the detailed review! We are so happy to hear Brandon and Jennifer were able to help you with your Honda purchase and you had a wonderfu experience!! We look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Completely Satisfied

It was the huge American Flag flying out front that brought us into Ourisman Honda of Laurel, but it was the salesman, Anthony Davenport who helped us make up our mind to purchase our brand new 2017 Honda Accord Sport SE. We had gone out to just begin looking at new vehicles when wandering through the lot one vehicle caught our eye. We went inside to talk to someone and get more information. Anthony was both friendly and informative. He answered all of our questions and filled us on details we didn't even think to ask about. One of the things we liked best about Anthony was he was NOT pushy at all. He told us all about the car we were interested in and then asked if we wanted to see any others. When we said, no we liked what we were looking at, he did not waste our time trying to show us other more expensive models. He listened to what we wanted, listened to our payment range and I believe he helped get a deal we were all happy with. After the purchase was complete, he made sure we had his contact information and told us to feel free to contact him if we had any additional questions. We did have a few questions and when we emailed him, we got a quick response, the sale was done, but he was still there for us. I would most definitely recommend both Ourisman Honda of Laurel and Anthony Davenport.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We are so happy to hear you like our flag and Anthony! I'm sure he appreciates the recommendation! We look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Anthony Davenport to the rescue!

I leased a 2016 CRV with the help of Anthony Davenport, who I would recommend to anyone who is interested in buying a Honda. He was extremely helpful and honest, and made me feel so much better about leasing this second time around. He helped to get me out of my previous lease and into a new contract, and this has saved me! Thank you so much Anthony! We will be returning when my husband is ready to buy his car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We are so happy to hear Anthony was able to help you with your Honda lease and you had a wonderful experience!! I'm sure he appreciates the recommendation! We look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Longest but nice experience

Bought my first car here and walked out of there a happy person. Thanks to Anthony Davenport! I appreciate all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealership and Salesman

I just purchased a new HR-V from this dealership. Jay Rivera was my salesman. I hate buying cars as I always feel pressured and hounded by the salesman. Jay Rivera was exactly the opposite. When I told him what my price range was he came back immediately with what he could do. He took me out while I test drove two vehicles and didn't rush me. He checked in on me when I went to other dealers but was never pushy. He was low-key and low-stress and I appreciated that. I will recommend this dealership and Jay in particular to my friends and family that are looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealership and My Salesman, Jay Rivera, was excellent!

I just purchased a new HR-V from this dealership. Jay Rivera was my salesman. I hate buying cars as I always feel pressured and hounded by the salesman. Jay Rivera was exactly the opposite. When I told him what my price range was he came back immediately with what he could do. He took me out while I test drove two vehicles and didn't rush me. He checked in on me when I went to other dealers but was never pushy. He was low-key and low-stress and I appreciated that. I will recommend this dealership and Jay in particular to my friends and family that are looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review! We are so happy to hear you and Jay were able to work together... I'm sure he appreciates the recommendation! We look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Anthony Davenport

My experience at Ourisman Honda was great! Anthony Davenport customer service was excellent. My family and I went to the dealer just to look for potential future car. We are so grateful with Anthony Davenport for helping us find the right car for me. Thank you Anthony and everyone at Ourisman Honda for your services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the feedback! We are so happy to hear Anothny provided excellent customer service to you. I'm sure he appreciates the recommendation! We look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com