Reviews
Anthony Davenport to the rescue!
I leased a 2016 CRV with the help of Anthony Davenport, who I would recommend to anyone who is interested in buying a Honda. He was extremely helpful and honest, and made me feel so much better about leasing this second time around. He helped to get me out of my previous lease and into a new contract, and this has saved me! Thank you so much Anthony! We will be returning when my husband is ready to buy his car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! We are so happy to hear Anthony was able to help you with your Honda lease and you had a wonderful experience!! I'm sure he appreciates the recommendation! We look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Longest but nice experience
Bought my first car here and walked out of there a happy person. Thanks to Anthony Davenport! I appreciate all your help.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Dealership and My Salesman, Jay Rivera, was excellent!
I just purchased a new HR-V from this dealership. Jay Rivera was my salesman. I hate buying cars as I always feel pressured and hounded by the salesman. Jay Rivera was exactly the opposite. When I told him what my price range was he came back immediately with what he could do. He took me out while I test drove two vehicles and didn't rush me. He checked in on me when I went to other dealers but was never pushy. He was low-key and low-stress and I appreciated that. I will recommend this dealership and Jay in particular to my friends and family that are looking to purchase a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review! We are so happy to hear you and Jay were able to work together... I'm sure he appreciates the recommendation! We look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Great Dealership and Salesman
I just purchased a new HR-V from this dealership. Jay Rivera was my salesman. I hate buying cars as I always feel pressured and hounded by the salesman. Jay Rivera was exactly the opposite. When I told him what my price range was he came back immediately with what he could do. He took me out while I test drove two vehicles and didn't rush me. He checked in on me when I went to other dealers but was never pushy. He was low-key and low-stress and I appreciated that. I will recommend this dealership and Jay in particular to my friends and family that are looking to purchase a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anthony Davenport
My experience at Ourisman Honda was great! Anthony Davenport customer service was excellent. My family and I went to the dealer just to look for potential future car. We are so grateful with Anthony Davenport for helping us find the right car for me. Thank you Anthony and everyone at Ourisman Honda for your services.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the feedback! We are so happy to hear Anothny provided excellent customer service to you. I'm sure he appreciates the recommendation! We look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Aggressive
The employee who responded to my email inquiry was incredibly pushy about making phone calls. I prefer to use email because I cannot take calls during the day and I get incredibly nervous speaking on the phone. He spoke down to me in email and pressured me to come in to see the cars. I already knew what model I wanted, but I was curious about what deal could be presented to me. His overall tone was incredibly aggressive and patronizing. I decided I needed to find another dealership that is more mellow and not trying to push me to pull a trigger before I am ready and will be more helpful during a first-time car purchase. When I told him I was going to hold off on my purchase, he sent back an incredibly rude, patronizing, and aggressive email.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your feedback and giving me an opportunity to review the emails. It’s never our intent to overwhelm a customer with questions as we try to help them narrow down their purchase. I have found that it’s best to ask a lot of questions so we can learn the best way possible to help a consumer. My apologies that our communication came across as anything other than what it was, a desire to help you.- Ed Wheaton, GM
Anthony Daveinport
I recently purchased a Honda Accord coupe 16 and Honda Odyssey 16 through ourisman salesman Anthony Davenport and I had an awsome experience. He guided me through all the process in detail and he truely stood by my side. I was also able to get a great deal, where no other dealerships were able to beat. I really appreciate Anthony for all his work. I highly recommend Anthony when purchasing a Honda.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent customer service!
Kudos to Brandon Hickson-Hamilton for making my car buying experience awesome. I was greeted by Brandon and he got right to business in finding out what I was looking for. After test driving, I still was not sure between 2 cars. He offered to go back out and look again just for me to be sure. As it had been 15 years since purchasing a new car, I was a bit nervous. Once the decision was made and the paperwork done, he took the time to show me how to work all the functions of the car. Since technology in the cars today had really changed since my last purchase. I would recommend Ourisman Honda of Laurel to others. Thank you Brandon for making my car buying experience awesome!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to review us! We are happy to hear you had a great buying experience and Brandon provided you with excellent service. We appreciate your recommendation to your friends and family! Also if you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Awesome Buying Experience
It was a very smooth process and the staff were efficient, knowledgeable and helpful in every possible way. It was an awesome buying experience! Keep up the good work!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to review us! We are happy to hear you had a great buying experience. Also if you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Best experience buying a new vehicle
I was searching the internet for a vacation vehicle, a van of some sort. After putting in my info I received quite a few emails form various dealerships, I choose ourisman Honda of Laurel. I made an appointment with Anthony D. and after speaking with him I was so comfortable with the phone conversation that we made an appointment for me to come in. It was a Saturday, I had so much to do that day but since I promised to go I went, Anthony D. met me at the door and got the keys and took me for a test drive, while we were test driving he was explaining all the features of the vehicle, when we got back I was so impressed with everything that I signed the papers and got my new Honda Odyssey 2016. I love my new van and I would definitely recommend Ourisman Honda of Laurel and Anthony D. I did not go to purchase a new vehicle but after talking to Anthony I was glad I did. Thank you Anthony D. for your attention to detail and making sure that the buying process went as smoothly as possible. Thanks From Curtis A.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Curtis for taking the time to give us your detailed review about your experience! We are happy to hear that Anthony took great care of you. Enjoy your new van! ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com