Reviews
Best car buying experience ever!
We had a fantastic, low stress car buying experience at this dealership! Brandon was very knowledgeable and helpful in our quest to find our 2016 Honda Odyssey EX. The whole staff at this dealership was friendly and helpful. This experience put the car buying experience in a whole new light for me - no longer is at a process I dread:)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear that they and Brandon provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Great Service
After living abroad teaching in China and Ukraine for five years I was a little apprehensive about car shopping. I know very little about cars and Brandon was able to break down how to use my new fit. They were very attentive as soon as I walked in the door and I felt no pressure to buy anything extra. The price was super fair and the staff was extremely friendly. We were in and out with a brand new Honda Fit in about an hour and a half. Was a great experience and I recommend this dealership for any first time car buyer who does not want to deal with pesky salesmen who want to up sell to increase their commission. Brandon is a great dealer who gave up a true VIP experience. Thanks for your help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear that Brandon provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Speechless
First I would like to say that EVERYONE there is excellent and has only the best of intent for you! I am literally at a loss of words by how much my sales associate, Mr. James Jones in specific did for me. Not only did he give me the best deal for my used car, but also made the whole process of it stressless and pain free. The magic is definitely still here at this dealership and I invite everyone looking for a used (OR NEW) car to experience it there! 6 stars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear James provided great service to you. We appreciated your recommendation! ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
It's The Small Things!
It's the small things like customer service, kindness, positive attitude, job knowledge and initiative that help make Laura Joseph an awesome Sales Associate! She offered to show and tell me about the new features of the 2016 Honda Accord Coupe. Beautiful car! Thank you Laura! Also, thanks CJ, Mike Steers and the 2 young gents (who provided shuttle service) for your assistance and great customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear they provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Excellent service
Sales associate Laura Joseph and manager Bobby Mil both treated us very well. They went above and beyond to see that we got the exact vehicle that we wanted and delivered ahead of schedule. Negotiations were fair and respectful. They even accommodated a few requests at no charge. We would definitely recommend Ourisman Honda to anyone looking for their next new vehicle. Thank you guys!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear they provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Great Experience!
First and foremost I would like to thank the staff at Ourisman Volkswagen of Laurel.I personally would like to thank Mr.James Jones. Mr.Jones was very personable,knowledgeable and very tentative.I really appreciated Mr.Jones working with me in finding a car.I had test drive 3 cars.Mr.Jones demonstrated professionalizm, patience and good humor . I'm so happy that I had a great experience at Ourisman Volkswagen of Laurel. I have no problem letting anyone know if you looking for a new/used car. Please go to Ourisman Volkswagen of Laurel and ask for Mr.James Jones. All the Best!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear they provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanvolkswagenofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
New/Used Pickup
Came in to test drive an online special I found on cars.com The salesman Brandon greeted me and provided me with prompt and professional service. I was in by 5pm and out by 9pm. The process took a little longer than I expected but everyone was very helpful along the way. The salesman even helped me clean out my old car and showed me how to set-up the complicated radio settings
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear Brandon they provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Very Happy Customer!
My experience was great, from beginning to end. James made sure my son and I were taken care of. I went in to get my son a car, but came out with one for me as well! I was extremely impressed with the professionalism and attention to detail from James and the financial officer. Overall great crew!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to give us your review! We are proud of our team and thrilled to hear that James provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Couldn't be happier!
I had a really great experience purchasing my brand new 2016 Honda Accord from Ourisman Honda Laurel a few weeks ago! My sales consultant, Ramon Hart was simply the best! He was very calm (yet confident and firm), patient and sincere. He really made me feel like he was working with me and was listening to my needs as opposed to pushing his agenda and simply trying sell me a car. I appreciated that very much. All the other people I came across during my "researching and decision making phase" (it took me a almost two weeks to seal the deal.... I like to do thorough research before making a decision) were extremely nice and warm as well. The finance lady I worked with, Debbie, also deserves a shout out. She is funny and just all round great, too! :-) This is my second time purchasing a car at this location and I think that in itself speaks volumes. In a nutshell, they are very professional, deliver excellent service and are very nice people to work with!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your detailed review! We are proud of our team and thrilled to hear that Ramon and Debbie provided great service to you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Sensational Customer Service
Was welcomed by James as soon as I came on to the lot. My brother brought a car through him and had a great experience so he recommended James to me. I was extremely happy with the service and will buy from him again down the line.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your feedback! I am so happy to hear that James provided you with great customer service. We look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com