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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,349 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,349 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Absolutely amazing

I went in with a big problem and thanks to these people, I left with an affordable solution and a beautiful new car. Thanks so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to give us your feedback! I am happy to hear that our team provided you with great customer service! We hope you are enjoying your new car. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

A good experience

I had a good experience trading in my 2005 Accord EX (112800 miles for $3500) for a new Accord Sport. They did not match CarMax which offered $4000. They are reselling the car for upwards of $7000. My sales professional was Anthony Davenport. He was nice enough and did his job. I can't really say anything was too special about the whole experience but I'd tell a friend to go there. Pricing in the end seemed a little confusing vs. what TruCars said I'd get but I thin it was 'fair'. My first oil change is free - expected more but not a huge deal since I go to Firestone for most regular service. Car Washes are included though. I did get a confusing call from a manager 4 days AFTER I bought the car. He wanted to check to see if I had made a decision yet on a new car. Ironically I was driving the car and this was my first Bluetooth call! I said I had already bought a car. He said, "Oh, where from?" LOL!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to give us your detailed feedback! I am happy to hear that Anthony provided you with great customer service! ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Great car buying experience

Ourisman Honda of Laurel is the best place in Md to buy a car. Everyone there is very knowledgeable and friendly and their main goal is to keep the customer satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to review us! I am happy to hear that we provided you with great customer service. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Memorable

I had the pleasure and honor of meeting Sales Consultant Mr. James Jones. He was very knowledgeable about the vehicle that I purchased. He helped me through the whole process and was available whenever I had any questions. His genuine personality showed his interest of finding the best vehicle to fit my needs and lifestyle. I am confident I chose the right vehicle and Sales Consultant to walk me through purchasing my second vehicle and I look forward to doing it again in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the wonderful feedback! I am happy to hear that James provided you with great customer service. We look forward to seeing you again ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Nice and Professional

Went through an easy, smooth purchase with Bre. she is honest, informative, and professional. the whole process was faster than I expected. strongly recommend her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to review us! I am happy to hear that Bre provided you with great customer service. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Mrs Comer

Emmanuel was very patient with us and extremely knowledgeable. Would've loved getting a car from here again but I found a different vehicle that fit us better. Will consider this dealer for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you for taking the time to give us your feedback! We love hearing from our customers and so pleased to hear that Emmanuel took great care of you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Great dealership

We went to a dealership in Ellicot city, MD which I didn't have a good experience a day after we went to this dealership Emmanuel Osei welcomed us even before we step in to the dealership. We worked with him and got a good price , the buying process was a bit long however we could get the exact color and trim even though they didn't have it in the lot. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to give us your feedback! We love hearing from our customers and so pleased to hear that Emmanuel took great care of you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

great buying experience

Mr. OSEI was a great help. He help me narrow down my buying choices and was able to get me a great deal. I do believe Ourisman is the best dealership i 've ever visited. Thank you Ourisman. And don't worry I'll be back for my free car washes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to give us your feedback! We love hearing from our customers and so pleased to hear that our team took great care of you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Very accommodating and professional

I had the pleasure of having Breaun Garner as my sales rep, not only did she treat me with respect but she went above and beyond to make sure I walked away a happy customer. I even received a lunch because I decided to use my lunch break to purchase a car, I feel like I owe them something now. The very least thing I could do is write this letter in appreciation to the EXCELLENT service received by the staff at Ourisman Honda of Laurel. Mr Blue will be back and tell my friends about Ourisman of Laurel

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the wonderful feedback! I am happy to hear that we provided you with great customer service. We look forward to seeing you again and appreciate the recommendation to your friends! ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com"

New Honda Fit

Great service, Brandon helped the process go fast and easy. I did not feel bad, like I often do at other dealerships. I felt pretty positive about the whole experience! I love my new car :))

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to give us your feedback! We love hearing from our customers and so pleased to hear that Brandon took great care of you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com