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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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They'll make a deal

Laura Joseph was friendly and not pushy. She and her Sales Manager, Bobby, got me a great deal on a Honda Odyssey SE. If you're in the area, I'd start here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your reveiw. I am so happy to hear that Laura and Bobby took great care of you! We appreciate your recommendation and look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

painless

Breaun Garner was the salesperson I worked with; she was knowledgeable, helpful, a pleasure to deal with in every way. This is my second purchase from Ourisman of Laurel this year. I recommend them without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your reveiw. I am so happy to hear that Breaun Garner took great care of you! We appreciate your business and look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

:))))))))))))))))

My dealer is Breaun Garner and she is FABULOUS! The workers there are nice and eager to help you out and I like how Bre is really outgoing so we chat while waiting for the car to be washed and clean which makes the wait less boring.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to give us your reveiw. I am so happy to hear that Breaun Garner took great care of you! We appreciate your business and look forward to seeing you again. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Great customer service

Brandon Hickson-Hamilton knows his product well and is extremely friendly.The sales experience with him was pressure free and quite enjoyable.He made sure that I was comfortable with the buying process and offered refreshments several times while I was there.I felt so comfortable with his service that I recommended my wife, who also leased a car the very next day.Brian in Finance was also a part of the process in which he made clear everything involved with payments and additional coverages.Thanks guys on sales well done,you deserve it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to review us! I am happy to hear that Brandon and Brian provided you with great customer service. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Stress-free car buying experience.

My wife and I dealt with Mr. Brandon Hickson-Hamilton and Ms. Laura Joseph Both were very helpful in helping us buy the car. The car buying experience was relatively stress free. Visited the dealership a couple of times to test drive a couple of different cars until we settled on the car we bought. On both occasions, the sales persons listened to what features we were looking for in the car and took the time to explain the cars' features. there was no pressure from the sales people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thanks so much for taking the time to review us! I am happy to hear that our team provided you with great customer service. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com"

Absolutely amazing

I went in with a big problem and thanks to these people, I left with an affordable solution and a beautiful new car. Thanks so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to give us your feedback! I am happy to hear that our team provided you with great customer service! We hope you are enjoying your new car. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Great car buying experience

Ourisman Honda of Laurel is the best place in Md to buy a car. Everyone there is very knowledgeable and friendly and their main goal is to keep the customer satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to review us! I am happy to hear that we provided you with great customer service. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

A good experience

I had a good experience trading in my 2005 Accord EX (112800 miles for $3500) for a new Accord Sport. They did not match CarMax which offered $4000. They are reselling the car for upwards of $7000. My sales professional was Anthony Davenport. He was nice enough and did his job. I can't really say anything was too special about the whole experience but I'd tell a friend to go there. Pricing in the end seemed a little confusing vs. what TruCars said I'd get but I thin it was 'fair'. My first oil change is free - expected more but not a huge deal since I go to Firestone for most regular service. Car Washes are included though. I did get a confusing call from a manager 4 days AFTER I bought the car. He wanted to check to see if I had made a decision yet on a new car. Ironically I was driving the car and this was my first Bluetooth call! I said I had already bought a car. He said, "Oh, where from?" LOL!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to give us your detailed feedback! I am happy to hear that Anthony provided you with great customer service! ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Memorable

I had the pleasure and honor of meeting Sales Consultant Mr. James Jones. He was very knowledgeable about the vehicle that I purchased. He helped me through the whole process and was available whenever I had any questions. His genuine personality showed his interest of finding the best vehicle to fit my needs and lifestyle. I am confident I chose the right vehicle and Sales Consultant to walk me through purchasing my second vehicle and I look forward to doing it again in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the wonderful feedback! I am happy to hear that James provided you with great customer service. We look forward to seeing you again ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com

Nice and Professional

Went through an easy, smooth purchase with Bre. she is honest, informative, and professional. the whole process was faster than I expected. strongly recommend her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for taking the time to review us! I am happy to hear that Bre provided you with great customer service. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com