Reviews
money
If my finances was better, i would be in the new pilot. Sale associate was very knowledgeable and nice. The full details of the car was explained to me and i felt bad not be able to purchase the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you giving us your feedback. Unfortunately because of everyone's unique circumstances we cannot make every deal work out but sure do appreciate your understanding! ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Great service!
Brandon and him team were exceptional to work with!! We had no idea what we wanted and were quite indecisive but Brandon, Robert and their teams made sure we knew what all our options were so we could make the best decision. They were extremely helpful, informative, pragmatic and fun to work with the entire experience! I highly recommend making a trip to visit Brandon if you're looking for a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Alicia for the Review! We are thrilled to hear that Brandon and Robert provided excellent Customer Service and helped you with your car buying experience. We appreciate the Recommendation from you. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
The Best Experience
I have no complaints about my experience. Great service, very informative, and all around just a pleasant experience. The staff were all friendly and helpful. Customer service and satisfaction is most definitely seen and felt.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. Very much appreciated. Ed W.
Review of customer service and support
We are in tge process of researching a vehicle for the family, test drived a Honda pilot, Laura Joseph was extremely pleasant. She provided thorough overview of the vehicle. She was patient and offered ongoing assistance. Left the the dealership with great information, possibly returning early to purchase a vehicle. Her manager was really informative as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for giving us your feedback! We are proud of our team here and happy to hear that Laura and Joseph assisted and informed you well during your vehicle search.ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
A+++++
Laura did a amazing job I was walking around looking at cars and we stared talking about what I like about cars she ended up showing me a Honda Civic that we were taking about and she knew so much about the car she was just kind and easy to talk to.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for you review and acknowledging Laura and her efforts. Have a great time in your new Civic. Ed W.
Thank you for taking the time to give us your feedback. We are so happy you had a great experience with Laura and she was able to help you in your vehicle search! ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Great Service from Laura Joseph
Laura Joseph the Sales Consultant, she made a car buying experience enjoyable. She was professional, courteous and she knows what she was doing. I have purchased many vehicles in the past but I have never encountered anyone like Laura. There is no word to describe her, simply the best. Laura please keep up the good work. You are great!!! Fethia Yahya Reston , VA
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you very much for the great feedback and review of your experience. Ed W.
Sales consultant Laura Joseph
Laura Joseph the Sales Consultant, she made a car buying experience enjoyable. She was professional, courteous and she knows what she was doing. I have purchased many vehicles in the past but I have never encountered anyone like Laura. There is no word to describe her, simply the best. Laura please keep up the good work. You are great!!! Fethia Yahya Reston , VA
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to give us your feedback. We are so happy you had a great experience with Laura and she was able to help you in your vehicle search!ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/ OurismanVWLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
Anthony Davenport was fantastic!!!!!!!!!!!!!!!!
Anthony Davenport is a VERY professional, cordial, respectful salesman. Often, when visiting a car dealership, the experience isn't a pleasant one. After a recent visit to this dealership I've met my car salesman as long as he's in the business.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anthony is one of our best! Thank you for taking the time to acknowledge his efforts. Enjoy your new car! Ed W.
Anthony Davenport was fantastic!!!!!!!!!!!!!!!!!!!!!!!!!!!
Anthony Davenport is a VERY professional, cordial, respectful salesman. Often, when visiting a car dealership, the experience isn't a pleasant one. After a recent visit to this dealership I've met my car salesman as long as he's in the business.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking time to recognized Anthony and his efforts. It means a great deal to everyone when they see that they did well. Thank you for the great review. Ed W.
Thank you so much for the feedback! We are happy to hear that Anthony changed your mind about the car buying experience and you had a great one. ALSO...If you haven't already, show your support and Like Us on Facebook too - https://fb.com/OurismanHondaofLaurel Thanks so much, Ed Wheaton VP / General Manager edwheaton@gmail.com
All I have to say Excellent!!
Laura Joseph the Sales Consultant, she was very nice helpful. I like her ambition and determination to get me the car I wanted. She was very determined too get me to leave that lot happy and satisfied. Thanks, I would recommend other ppl to come this Honda Dealership. Everyone there was so nice n helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! Laura will be happy that you took the time to share your experience. Thank you and enjoy your new car! Ed W.