Reviews
Service received on 1/9/2016
I was disappointed with the service received on 1.9.2016. I waited 4 hours for service that was not initiated by the Service Manager.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
A great buying choice
James Jones was a excellent salesperson and made the decision to purchase my vehicle from Ourisman Honda a easy one. He was very helpful and informative during the sales process, and since the purchase has been very helpful. I would definitely recommend James to friends and family looking to purchase a vehicle!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Ourisman Purchess
Emmanuel made my car buying experience a convenient enjoyable experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, we will share your review with Emmanuel. Ed W.
Most efficient car-buying experience ever
I dread the thought of walking into a car dealership? I would rather get a root canal than go through the process of purchasing a car. But, Laurel Honda actually made the whole process pretty painless, and I felt like I got tto really good deal. JJ and Michelle worked with me to find the kind of car I was looking for, within my price range, without ever pushing something that I didn't want or could not afford. When it came to the paperwork (the most torturous part for me), Walter was not only efficient, but pleasant, friendly and interesting. All in all, an unusually quick and pleasant car-buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tina - Thank you! Better than the dentist is great news. Enjoy your new car and we will see you when it's time for service. Happy New Year. Ed W.
Fast and Easy Buying Experience
Everyone was great, recommend them highly worked with Brandon Jester and Walter Cook. Everyone was timely and very efficient
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jim - Thank you for the kind feedback. Happy Holidays. Ed W
The most perfect buying experience
James Jones was the perfect salesperson for me. He listened to what was important to me and made sure that I left happy. He was professional, polite and patient. I will definitely recommend James to both family and friends. This is my third Honda from this dealership and once again I am completely satisfied with the service I received.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First car buying experience
Excellent experience overall. Could have worked with me more on selling price. Staff was friendly & knowledgeable. I would recommend to friends & purchase future vehicles. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
EXCELLENT SERVICE!!!
I highly recommend the Honda people at Laurel. They are understanding,helpful and give outstanding attention to detail. Stan Brooks and Debbie Lewis - 2 of the nicest people I have known!! EXCELLENT
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Buying process fun and professional !
For the last weeks I was looking to purchase a new 2016 Sportwagen, from different Dealers, since I spoke with MR Bill Goldsmith, my salesman and during the process with all the professionals involved like MR Hieronnimus, MR Isaac Chee and MR Joe Rasulzad the Finance Manager and the lady in Customer Relations.... not only made all the process fast and with good sense of humor, I will highly recommended them ! they deserve more than five stars ! I am very happy with my new VW. If a VW is in your dreams ? make Oursiman VW your next and final stop, you won't regret it, I am not an easy buyer, but these professionals know how to handle all your questions and doubts, trust me you won't regret .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rodolfo - Thank you for the great review and sharing your experience with us. I drive and own a VW and I'm very happy we made it a great time. Ed W.
Excellent Sales Staff
I've purchased 3 vehicles from this dealership, all of my experiences have been excellent. I would not go to another Honda dealer to purchase a vehicle. Exceptionally professional staff from sales to financing. Debbie Lewis, Earl Errera, and James Jones. I would recommend friends and family to go to this dealership and start with JJ, he's very patient and works hard to get you the vehicle that you want.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car