Ourisman VW of Laurel - Curbside pickup and home delivery available

Chad and Blair at Ourisman WV were fantastic. We were treated well and were able to purchase a beautiful CPO passat at a fair price. All in all a great experience.

I bought a CPO 2013 VW GTI a few weeks ago from Ourisman. I had Joe Smith as my salesperson and he was extremely accommodating, not pushy at all and really made buying the car the most pleasant experience possible. They were able offer both a good price on the car and for my trade in. Unfortunately an issue came up with my car on the drive home that involved the fuel door falling off, but both Joe and Blair Tyler were quick to respond to get the issue fixed. The fuel door was replaced and I was given a loaner car while it was in the shop, both at no charge to me. They also plugged a nail in one of my tires for free. Blair helped make the best out of a situation that I wish wouldn't have occurred (for both my own and the dealer's sake). Regardless, everything is good now and I couldn't be happier with my new (to me) car. I highly recommend this dealer and will definitely be returning if and when I decide to purchase another VW!

There was a no hassle atmosphere at the dealership and and my salesman was pleasant and knowledgeable. Also he was very willing to make sure that my questions were answered and that I had the opportunity to test drive all of the vehicles within the models that I was interested in. My only concern was the time I had to wait for financing, maybe only one or two on a Saturday afternoon,evening is not enough. I would like to sincerely thank James Jones for his time and for making my new car buying experience a memorable, since it has been 18 years since my last car buying adventure at that location, but a different name dealership.

My son in law and I went car shopping for the Grandbaby mobile so that my newly retired wife would have a car while she looked after their four month old son. We had done quite a bit of online surveying of prices and car deals available in our area. On a particular Sat, we started out our car buying adventure by going to one local dealership which we had purchased a Honda Civic from years ago. However with all of our information, the sales person told us that they did not believe the emails and deal descriptions that we were given by other dealerships and they literally refused to even talk to us about purchasing a Honda CRV from them. So we came to Ourisman, We had been in contact with salesman Ramon Hart earlier in the morning and my wife and I had purchased several VW from them..When we got to Ourisman, Ramon met with us and we told him of our experiences and we showed him our emails and other pertinent information that we had received and without question he said that Ourisman would love to work with us and we ended up with a very good deal, even better than any of the deals we had in hand. Ramon brought honesty, integrity, and professionalism back to Car buying. I bring this up because many car buyers today do not use these three adjectives in describing their car buying experience. From here on out, Ourisman will be our only choice. Speaking for my son-in law, wife, daughter, we thank Ramon for helping us and when I went back yesterday for the new tags it was like meeting an old friend.

My experience with Ourisman VW Laurel has generally been good but I would like to single out Mike Ruth for exceptional customer service. I have been bringing my Passat to this location for regular maintenance for years and usually it is Mike who ensures that there are no surprises. He provides excellent follow-up, keeping me up to date on the progress of work on my car. Courteous and collected, Mike is a professional with whom it has been a pleasure to do business.

I was just passing by Ourisman Honda/Volksagen of Laurel and stumbled in the dealership after a week of driving all across the entire state of Maryland to find a good car, a good deal and a good experience. At this point I was frustrated and felt defeated. I was introduced to James Jones by a new car salesman and we hit it right off. We hit it right off and starting talking about everything from cars to sports. Negotiations went smooth and he was very transparent. He assured me if I needed any other assistance to give him a call and told me not to be a stranger. I would highly recommend this dealership and this salesman. James, continue to do what your doing and I'll see you again soon.

I just bought my first new car from Brandon Jester at Ourisman Honda of Laurel. He was very informative about the vehicle and made me very comfortable through the entire process. I love the Bluetooth and Pandora in my Civic and all the features are super convenient. Will gladly suggest Brandon and Ourisman to my friends and family.

We arrived to the dealer and drove out with a new Pilot in a matter of a couple of hours. Six months later we returned to buy our second Honda, this time an Accord. Just less than a month ago we recommended the dealership to another couple who just moved to the area. They bought a Civic. As per our last conversation with them, their experience couldn't have been any better. Bree (our sales rep at Ourisman Honda), goes above and beyond to find you the car of your dreams. Did I say she's great!?! The Lendor family

I just bought my first new car from Brandon Jester at Ourisman Honda of Laurel. He was very informative about the vehicle and made me very comfortable through the entire process. I love the Bluetooth and Pandora in my Civic and all the features are super convenient. Will gladly suggest Brandon and Ourisman to my friends and family.

I am very happy with the customer service I received in the process of getting my first used car. It was quick and easy. I did the application and told the sales associate what I was looking for in terms of my monthly payments. He then found me a car that I love and right on my budget. I was told about this dealership by a few family members who have also got cars from here and I am very happy with the decision I made.