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Ourisman VW of Laurel - Curbside pickup and home delivery available

(1,344 reviews)
Visit Ourisman VW of Laurel - Curbside pickup and home delivery available
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 8 awards
2019 state dealer award 2018 state dealer award 2014 state dealer award 2013 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (866) 727-4165 (866) 727-4165
Used (866) 485-4844 (866) 485-4844
Service (866) 674-8609 (866) 674-8609

Reviews

(1,344 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available from DealerRater.

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Thankyou for helping me in my time of need

I was just passing by Ourisman Honda/Volksagen of Laurel and stumbled in the dealership after a week of driving all across the entire state of Maryland to find a good car, a good deal and a good experience. At this point I was frustrated and felt defeated. I was introduced to James Jones by a new car salesman and we hit it right off. We hit it right off and starting talking about everything from cars to sports. Negotiations went smooth and he was very transparent. He assured me if I needed any other assistance to give him a call and told me not to be a stranger. I would highly recommend this dealership and this salesman. James, continue to do what your doing and I'll see you again soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Ourisman Honda

I just bought my first new car from Brandon Jester at Ourisman Honda of Laurel. He was very informative about the vehicle and made me very comfortable through the entire process. I love the Bluetooth and Pandora in my Civic and all the features are super convenient. Will gladly suggest Brandon and Ourisman to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great experience, excellent sales rep service

We arrived to the dealer and drove out with a new Pilot in a matter of a couple of hours. Six months later we returned to buy our second Honda, this time an Accord. Just less than a month ago we recommended the dealership to another couple who just moved to the area. They bought a Civic. As per our last conversation with them, their experience couldn't have been any better. Bree (our sales rep at Ourisman Honda), goes above and beyond to find you the car of your dreams. Did I say she's great!?! The Lendor family

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Ourisman Honda

I just bought my first new car from Brandon Jester at Ourisman Honda of Laurel. He was very informative about the vehicle and made me very comfortable through the entire process. I love the Bluetooth and Pandora in my Civic and all the features are super convenient. Will gladly suggest Brandon and Ourisman to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your 5 star review and your feedback. Brandon works very hard to make sure his customers are happy and we appreciate your feedback. Ed W.

Excellent Service

I am very happy with the customer service I received in the process of getting my first used car. It was quick and easy. I did the application and told the sales associate what I was looking for in terms of my monthly payments. He then found me a car that I love and right on my budget. I was told about this dealership by a few family members who have also got cars from here and I am very happy with the decision I made.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I've bought 2 cars from here and should've bought the 3rd!

Truthfully, I stick with my gut and experience on most decisions. I purchased two TDI Volkswagens (Passat and Beetle) from Ourisman in the past 3 years! Both times I dealt with Cory who is an asset to the sales team. I received a call towards the end of August from Cory congratulating me on my vehicle's 2year anniversary! Awesome! After a quick convo Cory persuaded me to come in and trade the Beetle for a Touareg TDI. I was still a little unconvinced because of the diesel news and ended up trading the Beetle and buying a 2016 Audi Q3 from Audi Silver Spring...The vehicle is nice but I am beginning to wish I went with the Touareg. Cory followed up with me and even though I had already made a purchase he still congratulated me and asked if he had done anything wrong. I explained my decision and agreed that he still deserved the highest recommendation!! I do not even remember the sales guy's name at Audi...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Customer Service

Corey Rush made my purchase easy and effective. Loving my new car!! Great staff, everyone was easy to talk to. I Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Understanding and courteous

Cory & Issac were superb! They found the perfect car for my family while staying within my budget. Also, Blair & Jason took very good care of me and my car during its service needs. Great managers and staff!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Why I'll buy another VW from Ourisman VW

My husband and I have been VW owners for over 20 years now. I recently have been driving the GTI Autobahn and absolutely love the vehicle. About two weeks ago I received a phone call from Sales Consultant Chad Yingling at Ourisman in Laurel , in regards to our Leased GTI. He was very polite and very well knowledgeable on the New 2015/16 GTIs as well as the incentives VW was currently running. After talking it over with my husband we decided to stop in to see Chad. Issac the Sales Manager has always been a great help as well , and its nice to see he has such Sales Consultants like Chad on his Team. After a Test drive and working out new Lease numbers I has able to drive home in a brand new 2016 GTI. They truly make the buying experience hassle free and fun. I always talk highly of Ourisman and their true professionalism from Sales to Service. I would recommend anyone to stop in and see Chad and Issac , even if you don't own a VW. You will leave well taken care of and to me and my Family that's what matters most when purchasing a new vehicle. Thank you again Ourisman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Experience at Ourisman VW

Mike Ruth helped me deal with an issue with my car while it was at service. The process was stress-free and quick. I really do appreciate his help! I love Ourisman!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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