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INFINITI of Naperville

(3,738 reviews)
Visit INFINITI of Naperville
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2024 state dealer award
View 21 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2014 national dealer award 2014 state dealer award 2013 national dealer award 2013 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (630) 427-4205 (630) 427-4205
Used (630) 487-5536 (630) 487-5536
Service (630) 395-7924 (630) 395-7924

Reviews

(3,738 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of INFINITI of Naperville from DealerRater.

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Great Staff here from the very first contact with Yessica

Great Staff here from the very first contact with Yessica on the phone to the wonderful woman at the front desk to the welcoming environment to Eric Wang (Sales) and to Joseph Limjuco(Finance). They made the entire car buying process fun for me.Thank you all. I will highly recommend Infiniti of Naperville and definitely come back in the future. Exceptional Service overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I hate buying a car, but Infiniti of Naperville made the

I hate buying a car, but Infiniti of Naperville made the process simple and easy. Negotiation was efficient and fair. Jacob Korallus was my salesman with the assistance of Paul Bulthuis. Both were extremely helpful and friendly. Jacob kept me informed and stayed connected with me throughout the entire process. Knowing he had other clients while he was working with me, he still took the time to touch base with me, which made me feel like a priority the entire time. Then onto finance....Joesph Limjuco made the process quick and painless. Signing of the docs took no time and Joe offered different warranties and products without doing that "hard sale" technique. Joseph was a nice guy, and he knew his stuff. You could tell he has been doing this for years. Very professional. It's been a few days since I bought my car, and I haven't had a second of buyer's remorse because I was presented with facts and was well informed about the process the entire time. In the end there was no second guessing or feeling like I missed something - because I didn't. The team at Infiniti of Naperville made sure of that. Overall, this entire dealership deserves praise. Everyone was friendly and helpful. Thank you Paul, Jacob and Joseph!!! You were all awesome!!! I would truly use this dealership for any car purchase, new or used. Five star service for sure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great Experience, answered all the questions, showed and

Great Experience, answered all the questions, showed and explained everything I wanted to know. Very nice experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Betty, Thank you again for taking the time to let us know how we did. We hope you have a great day!

Asked for pictures of any defects on cars twice and never

Asked for pictures of any defects on cars twice and never received any response as of today.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hi Larry, We have sent you pictures via email and text. We also tried calling you.

Everyone was very friendly and Randy was very

Everyone was very friendly and Randy was very knowledgeable on all models. The whole process from start to finish was very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great cars and the staffs are welcoming especially Randy.

Great cars and the staffs are welcoming especially Randy. Thank you Infinite Naperville . Thank you Randy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Adam was amazing.

Adam was amazing. First time I buy a car and is so painless. I recommend anyone looking to buy a car come here. I promise you will not regret it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Daniel Ramos, your wonderful feedback and rating mean a lot to us.

Working with Jessica first online then Eric at the

Working with Jessica first online then Eric at the dealership was the easiest transaction to purchase my QX50 sport. I secured a deal online with Jessica, showed up at the dealership where Eric took over and continued the buying process. It was so smooth and hassle free. We ending our time with the finance department which was a bit longer, which is expected. (All the paper work :)) We cannot be happier with our entire experience. Side note, we did go to another dealer first and got a total "runaround". A friend told us about their experience at Naperville Infiniti...great recommendation!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Eric wang was professional, respectful and honest thru

Eric wang was professional, respectful and honest thru the whole buying process. I would highly recommend reaching out to him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dale is great to work with!

Dale is great to work with! Will definitely buy from him again. He explains everything well, is efficient, and responsive! The dealership is lucky to have him there!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.