Herb Chambers Ford of Westborough

4.7
(831 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
(877) 326-3668 (877) 326-3668

Reviews

4.7
(831 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

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4.8

You made my dream come true! Great job boys! Thank you ...

You made my dream come true! Great job boys! Thank you

Dealer response

You are very welcome, Lisa! Congratulations! Thanks for choosing Herb Chambers Ford of Westborough!

5.0

Jay was the best salesman you could ask for in buying a...

Jay was the best salesman you could ask for in buying a new or used car. We found him to be personable and professional throughout the process of our purchase. He was attentive and responsive to any questions or concerns that arose, making the process of decision-making easier and enjoyable. From beginning to end our time spent selecting, test driving, and completing the paperwork for our Explorer was a pleasure. We highly recommend Jay! And, we have already referred to him at Herb Chambers in Wedtborough.

Dealer response

Mary, thank you for this incredible review! Jay will be so happy to hear your kind comments and that you referred him and the Herb Chambers Ford of Westborough team!

4.8

Amazing customer service!!! Superior knowledge of the...

Amazing customer service!!! Superior knowledge of the product…and I’ll never buy another car elsewhere. Being a single senior all my questions and needs were met…

Dealer response

Reviews like this one make our day, Gregory! Thanks from the Herb Chambers Ford of Westborough team!

5.0

The recent service of our 2016 Edge Titanium at Herb...

The recent service of our 2016 Edge Titanium at Herb Chambers in Westborough was as perfect as any vehicle service visit I can recall, and consistent with prior experience at this dealership. Tiara exceeded my expectations by facilitating the completion of a recall procedure, in addition to the services scheduled on the visit. We were able to pickup our car earlier than expected, and the price was as quoted to the penny. The service staff is professional and very courteous. The vibe is very calm and pleasant and the facilities very clean and pleasant.

Dealer response

Thanks for the five-star rating and kind words! We're glad Tiara made this such an exceptional visit for you! We look forward to seeing you at your next appointment! - Herb Chambers Ford of Westborough

5.0

Fast friendly service, definitely recommend. Fastest oil...

Fast friendly service, definitely recommend. Fastest oil change ever, and the wait wasn’t too long. They also have a car wash that most places don’t have

Dealer response

We appreciate you taking the time to leave us your review! We're so happy our team could make this a five-star oil change! We look forward to seeing you at your next appointment! - Herb Chambers Ford of Westborough

5.0

Marie Hamilton is a great seller. She is very helpful,...

Marie Hamilton is a great seller. She is very helpful, friendly, and very kind. She knows what she is doing. She is an overall great worker. I couldn’t thank her enough. I am very happy with my new truck.

Dealer response

Thank you for the five-star review, Derek! Marie and our team will be please to hear you're so happy with your truck! We appreciate your review and look forward to seeing you again! - Herb Chambers Ford of Westborough

5.0

Herb Chambers Ford in Westborough Ma is a great...

Herb Chambers Ford in Westborough Ma is a great dealership to purchase a new or used vehicle. I have been a customer since 1999 and have always been happy

Dealer response

Thank you for the five-star review! We feel honored you are so comfortable with our team for all your new and used purchases! We look forward to seeing you again soon! - Herb Chambers Ford of Westborough

1.0

Ford Edge recall

On 5/24/2021, I Went for my 2015 Ford Edge factory recall which was done. I was told that it needed a new battery and they can get me one for $85, and was given jump start. Since then nothing happend. Took the Edge to other place and was told the battery is good. They did same last year for my 2013 Focus, took it Franklin Ford and was told the service was not needed. This is like “pennies and Dimes store”. I just went there because it’s closer to my house. Wondering if they ever done recall service to my Edge

Dealer response

Thank you for your feedback of Herb Chambers Ford of Westborough. Our service manager was able to offer you a battery, free of charge, after you picked up your vehicle from repair due to a factory recall. However we understand you were unable to accept the offer at that time. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Miguel Silva- General Manager msilva@herbchambers.com

1.0

On 5/24/2021, I Went for my 2015 Ford Edge factory...

On 5/24/2021, I Went for my 2015 Ford Edge factory recall which was done. I was told that it needed a new battery and they can get me one for $85, and was given jump start. Since then nothing happend. Took the Edge to other place and was told the battery is good. They did same last year for my 2013 Focus, took it Franklin Ford and was told the service was not needed. This is like “pennies and Dimes store”. I just went there because it’s closer to my house. Wondering if they ever done recall service to my Edge

5.0

I was looking for a specific car and found it at this...

I was looking for a specific car and found it at this dealership. They were very accommodating and made the entire process smooth and transparent. I appreciated the no-pressure way they walked me through the various options for add-ons and warranties. They listened to me and wanted to meet my goals.

Dealer response

We're so happy our team could find you exactly what you were looking for! Thanks for your awesome feedback and for choosing Herb Chambers Ford of Westborough!