Herb Chambers Ford of Westborough

4.7
(855 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:30am–4:00pm
Sunday 11:00am–5:00pm Closed
(877) 326-3668 (877) 326-3668

Reviews

4.7
(855 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Herb Chambers Ford of Westborough from DealerRater.

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4.8

Marie Cory George r awesome not my 1st time buys car from...

Marie Cory George r awesome not my 1st time buys car from them

Dealer response

Thank you for this fantastic feedback about our team! We're grateful for your business and look forward to your next visit with us here at Herb Chambers Ford of Westborough!

5.0

Top notch experience! All levels of the dealership were...

Top notch experience! All levels of the dealership were perfect from beginning to end!

Dealer response

Thank you for the kind words and awesome rating! We're happy to hear the Herb Chambers Ford of Westborough team made this a great experience!

5.0

Excellent service Igor is quite a seller, I recommend it...

Excellent service Igor is quite a seller, I recommend it 100% to buy another car I would trust Igor again

Dealer response

Omar - thank you so much for taking the time to review your recent visit with Igor! We're glad to hear he delivered an excellent experience and we hope to see you again next time here at Herb Chambers Ford of Westborough!

5.0

Fantastic experiences at Herb Chambers! Had several...

Fantastic experiences at Herb Chambers! Had several unfortunate failures on our Ford Focus SE, and Rick and the team did an incredible job making sure the car received the necessary services to get me back on the road each time. I highly recommend this place. I haven’t loved the issues with my car, but I have loved the great customer service.

Dealer response

Our team is so glad to hear Rick could help you resolve the concerns you had with your Focus! Thank you for leaving the Herb Chambers Ford of Westborough team your awesome five-star review, Dain! We appreciate having you in the family!

5.0

Consummate professionals, thourough, efficient & kind....

Consummate professionals, thourough, efficient & kind. Would go back any time for service here; Rick Gadway was great. Very happy with our service experience and his courteous handling of our problem.

Dealer response

We're thrilled to hear that you enjoyed your recent visit with us! Your business is greatly appreciated by all of us here at Herb Chambers Ford of Westborough and we hope to see you again next time!

5.0

Heather was very pleasant when I went up to the service...

Heather was very pleasant when I went up to the service desk. She remembered my name. She called me during my service appointment to see if I wanted my air filter changed as it was dirty .

Dealer response

Thanks for the fantastic feedback - we can't wait to share it with Heather! Your business is much appreciated by all of us here at Herb Chambers Ford of Westborough and we look forward to seeing you again next time!

5.0

It was a wonderful expression with Herb Chambers Ford....

It was a wonderful expression with Herb Chambers Ford. The process was very smooth and the staff members were very friendly . I would highly recommend to everyone. Thank you !

Dealer response

Thank you for the wonderful review! We appreciate you coming to visit us here at Herb Chambers Ford of Westborough and are thrilled to hear that our team made the experience a great one for you. Thanks again for your business and please don't hesitate to reach out if we can be of further assistance!

4.2

Services Improved better and better each time. I made my...

Services Improved better and better each time. I made my appointment for 730am and was 15 mins late due to traffic and when I got there, they took me in right away with no hesitation. The wait was reasonable for the service that was being done to the truck. Overall excellent work.

Dealer response

Corey, Thank you for your honest review! We're glad we could take care of you and help keep your vehicle in top shape! We look forward to seeing you next time! - Herb Chambers Ford of Westborough

5.0

Best visit I’ve had having my car serviced and inspected,...

Best visit I’ve had having my car serviced and inspected, ever. Heather did a fantastic job checking me in, making sure she had all my service request details down correctly for the paperwork, and keeping me up to speed where the service work and inspection process was along the way. She was detailed, courteous, friendly, and balanced her time well between customers without missing a beat, or getting flustered or overwhelmed. All around, a top-quality, customer-focused experience.

Dealer response

We're happy to hear it! We appreciate the great feedback and five-star rating! Heather takes great pride in their work and we're glad you felt at ease bringing your vehicle to Herb Chambers Ford of Westborough! Thank you!

5.0

Excellent service, very quick, very professional and I...

Excellent service, very quick, very professional and I was able to use my Ford points! I always bring my Ford here for service. Check the brakes the tires and for any recalls filled all the fluids change the flu and change the oil and filter

Dealer response

Thank you for trusting the Herb Chambers Ford of Westborough team with your vehicle! We're truly grateful for your support, as well as your kind words about our team, and we look forward to your next visit!