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DCH Montclair Acura

(2,742 reviews)
Visit DCH Montclair Acura
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–4:30pm
Sunday Closed Closed
2021 state dealer award
View 10 awards
2021 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (973) 528-8690 (973) 528-8690
Used (973) 528-8691 (973) 528-8691
Service (973) 548-9662 (973) 548-9662

Reviews

(2,742 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DCH Montclair Acura from DealerRater.

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Incredible Customer Service

My second experience with DCH Acura in Verona was just a few weeks ago. I turned in my leased ilx and purchased an RDX. Harry Jones was my sales associate. He was thorough, but above all else, he is very down to earth. None of that salesman schmooze. I told Harry what I was looking for and he made it happen. All of the team was wonderful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are so glad to hear you had a wonderful experience during your visit to our dealership and thank you very much for the five star review!

Beautiful Car

I love my new car. It’s a very nice and gorgeous car. I love my new aspec and i had a very good experience with Harry Jones and Lora Moore . I am sure to visit again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Nothing makes us happier than hearing from happy customers. We are so glad to hear you had a great experience and thank you for your wonderful review. We’re looking forward to seeing you back!

Highly recommend! A+ customer service

Got a lease for a new 2019 RDX by calling the dealership. Nothing but straight forward and honest salesmanship. Harry was great - answered all our questions as well as questions we had about the vehicle several weeks after purchase. Highly recommend!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! It is always wonderful to hear of our client’s good experiences. Please feel free to reach out if you need anything else.

DCH MONTCLAIR - An Experience I Will Never Forget.

This was my first ever time purchasing a Vehicle and I will never forget it. Around The 21St Of December I inquired about a Used Jeep Compass 2015 I saw online from this delaership. At least 2 months prior to this day I was searching this same dealership in order to find a new vehicle. I gave it my best shot despite the anxiety I had comming here but when I got there I was treated with such politeness and relaxation the second I stepped in the door. The sales woman I was introduced was probably the kindest human being I could ever come across. She was funny very energetic and passionate about helping me. One thing I loved was just how passionate everybody seemed into their work. I told her my plans to finance a Jeep and she helped me every step of the way. I couldn’t have asked to be treated better. I currently employed at Whole Foods Market one of the best Fortune 500 Companies and let me tell you that you couldn’t even find service this great at Whole Foods. Lovena made this very special and helped me squire comfortability in my purchase today. I was taken to the Vehicle and test drived it being treated amazing. I was then brought back and went to financing with Hamad and this guy really knows his stuff. I’ve never seen maneuverability and a smoother process ever from somebody in this position. Even cash handling in my occupation doesn’t compare To the experienced these guys have. Now as my first time financing a car I had not really know the procedures but it felt so simple the way they made it feel. Hamad enticed me with his humour and made the experience very great. Lovena was very positive and amazing at everything getting me settled in the processes showing me the vehicle greeting me and delivering an experience I would never forget. Hamad was really impressive giving me the rundown of how I would finance the vehicle and tried endlessly to make it work perfect for me to pay it back also gave me so much information I had not know which knowing no will help me for future purchases. It wa small rest. Things ended up a bit delayed due to my insurance giving some circumstances but they did not even make me feel worried about it they took care of everything and made his so wonderful for a first time buyer like me. If they acted so great with a first time buyer I could just imagine how rest it would be for somebody recurring. Being offered refreshments and food was great service as well. I have never seen service like this before never seen how smoothly opérations like this could take place. Would recommend to anybody looking to purchase a vehicle and anybody I come across that tells me they want a great dealer. This is experience I will always remember earning my first vehicle and meeting these great people who to this day are still offering assistance and their care for me. I am very satisfied with my purchase and in a few years would promise to make another one at this location. Happy New Year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! It is always wonderful to hear of our client’s good experiences. Please feel free to reach out if you need anything else.

Great Customer Service, Great Price!

I was extremely happy with the customer service provided by both Annabel and Tony. The price was exactly what they quoted on the phone and the entire process ran smoothly and efficiently. Will definitely tell my friends and relatives about DCH Montclair Acura. Thank you for transforming a typically painful process, into a pleasant and enjoyable experience! You both are great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nothing makes us happier than hearing from happy customers. We are so glad to hear you had a great experience and thank you for your wonderful review. We’re looking forward to seeing you back!

Awesome

I was in the market for a 7 passenger vehicle an Acura was one of the few I chose now I’m driving one Thanks Fred!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! It is always wonderful to hear of our client’s good experiences. Please feel free to reach out if you need anything else.

Great

I went to 3 Acura dealerships The sale staff was very nice and professional I enjoyed working with Fred good dude definitely will be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so glad to hear you had a good experience during your visit to our dealership and thank you very much for your positive review!

Excellent Service

I recently leased a 2019 Acura MDX Aspec from Rob. The service that Rob and his managers provided was exceptional. Rob was very knowledgeable of the cars, deals and packages. He was able to provide great insight on the package that would match my needs. Rob was very patient as my wife and i discussed different options and was willing to go above and beyond to make us happy. I would highly recommend working with Rob and purchasing from this dealership. Their service alone, being extremely professional, welcoming and willing to make the customer happy is enough for me to be lifelong customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We work hard to make sure all our customers have a great experience. We’re glad to hear you experienced this! Thank you for the review!

Acura Service

Thank you so much for all your help, service was quick and easy. Definitely will be recommending all my friends and family here. Happy new year!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your review! We appreciate your business and look forward to seeing you again.

AMAZING experience, with NO pressure!!

Keith Mickens was my sales associate and he did an amazing job with sharing with me the features and benefits of our new Acura!! I really appreciated the facts that he was professional and we never felt pressured by him nor Lora, who assisted us in the finance department. We also appreciated the fact that we were in and out in a short period of time!! Great customer service and a supper friendly staff.... I would DEFINITELY do business with DCH in the future!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad to hear you had a wonderful experience during your visit to our dealership and thank you very much for the five star review!