Reviews
We were very pleased with the purchase of a 2012 CRV. ...
We were very pleased with the purchase of a 2012 CRV. Our salesman, Jerrod Hurley, was very knowlegeable of the product and responsive to our questions. We will recommend this dealership. We felt we received a fair offer for the new car; however, we were disappointed in the trade-in allowance offered for our used car. It was so low, it was an insult. We were able to sell it privately for more than 3 times the dealer's offer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new CRV! You are going to have so much fun with your new vehicle. Jerrod will be happy to read your review and we truly appreciate your feedback. You will always be able to sell your vehicle for more privately, we have to re-sell them, and sorry we couldn't do better. We appreciate your business and hope to see you again in the future. Please follow us on Facebook for special offers. Sincerely Brian Lam, General Manager
Manka was very knowledgable of the car(s) we were...
Manka was very knowledgable of the car(s) we were interested in and made the transition to the new car very pleasurable. Everyone in the dealership we interacted with was very helpful and extremely polite. They even gave our child a coloring book and crayons! :) Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Car shopping can sometimes be stressful and difficult if you don't have a team of people there to help you along through the process. We always try our best to provide you with the best knowledge, an accurate price and a comfortable enviornment. Most of us have kids so we know how tough car shopping with small children can be a hassle, so we do everything we can to make sure they are happy as well. Thanks again and please follow us on Twitter and like our Facebook page for special offers. Sincerely, Brian Lam, General Manager
The car-buying process was as quick and easy as anyone...
The car-buying process was as quick and easy as anyone can hope for. The selection was great and special mention goes to the representative who handled my purchase, Mike Ehirim. He was friendly, polite, helpful, and most importantly, I trusted him enough to make the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the great feedback, we truly appreciate it! Mike will also be happy to read your kind words about his service. We are lucky to have a great staff who all loves what they do. Thanks again for the review and we look forward to seeing you again in the future. Stop by our Facebook page for special offers and info on dealer events. Sincerely, Brain Lam, General Manager
We specifically came back to DCH Paramus Honda because of...
We specifically came back to DCH Paramus Honda because of our previous experience. Buying a Honda at DCH was an easy choice....quality, service, and price. Salesman Alex Bernabe is a pleasure doing business with. He is very knowledgeable, helpful, and makes the whole car buying experience easy. Thanks again, DCH Honda...........Thanks again, Alex Bernabe
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Alex will be thrilled to read your review! Thanks for becoming a return customer and we look forward to building our professional relationship for many years to come. Alex and the rest of our staff are sensitive to the needs of every customer and they are also stuffed with useful knowledge which they are happy to pass along. Our staff's qualities guarantee a great experience every time. Thanks again and please like our Facebook page for special offers. Sincerely, Brian Lam, General Manager
We came to look for a certified pre-owned car for our...
We came to look for a certified pre-owned car for our teen daughter. Kelvin Rodriguez, our car sales consultant patiently worked with us and gave us our best options. He was knowledgeable but genuine. He was straight up, no hard-selling. He was friendly and stayed with us through the paper work. Because of the stress-free experience we had, I’ve already started recommending Kelvin and DCH to our friends. I give Kelvin a five star for a great job! Thanks Kelvin, our daughter was so ecstatic to see her new Honda Civic in the driveway.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow, what a great story! Thanks so much for sharing and Kelvin will be thrilled when he gets a chance to read your review. The Civic is a great choice for your daughter, congratulations! We truly appreciate all of your recommendations and we guarantee all of your friends will also have a great experience as well. Thanks so much and we look forward to helping your family again in the future. Sincerely, Brian Lam, General Manager
I started communication on the internet to buy my Honda...
I started communication on the internet to buy my Honda Accord. When I met with my car sales consultant, he stuck to the price he gave me via an e mail. No hassle, and I got the car I wanted. Consultant very patient and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Accord! You got a great car that will still be a great car in 10 years. A lot of people are doing their car shopping on the internet and we think it's great to able to compare prices, features and much more at the click of a mouse. This beats running around doing the same thing. Our internet department will always stick to their quoted price and will do anything within reason to help make the process as simple and stress-free as possible. Thanks for the feedback! Follow us on Twitter and like our Facebook page for specials. Sincerely, Brian Lam, General Manager
Gareth was great! Friendly, knowledgeble, and veryyy...
Gareth was great! Friendly, knowledgeble, and veryyy patient! We are very happy we went to this dealership and enjoy our new car! Thank very much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gareth is having a great day in the review department; he will be thrilled to read the kind words you had to say. We will have to give a couple of pats on the back for getting back to back stellar reviews. You will always have a great experience in our store no matter who helps you and we look forward to having the opportunity again in the future. Thanks for the review and have a fun and safe holiday weekend. Follow us on Twitter and like our Facebook page for news, specials and much more. Sincerely, Brian Lam, General Manager
We came to DCH Honda to lease 3 cars. My husband, sister...
We came to DCH Honda to lease 3 cars. My husband, sister in law and myself needed to turn in our old cars and lease new ones. The service was friendly, accommodating and fair in price. Hamad Deeb went above and beyond to make our experience stress free. This was our second time leasing cars from DCH Honda. We had great experiences both times. I would definitely recommend Hamad and DCH to anyone looking for a Honda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That's a great story! Thanks for taking the time to share it and thanks so much for your recommendations. It's great that you all have become loyal customers and we hope to be your continued choice in the future. Everyone has different needs and we will always do our best to meet all of them. Thanks again and if there is anything you need at all, please don’t hesitate to ask. Please follow us on Twitter and stop by our Facebook page for some great content and special offers. Sincerely, Brian Lam, General Manager
Very knowlegeable, friendly and professional staff. ...
Very knowlegeable, friendly and professional staff. Gareth was extremely knowledgeable, helpful, patient, friendly and polite. There were no sales "games" or pressure. We spent a much shorter time with Eric, but he exhibited the same qualities. They were very nice people.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Gareth is an awesome part of our team and he will be happy when he gets a chance to read your review. We are lucky to have a group of people who all love their job and take getting people the cars they want or truly need very seriously. No matter what member of our team comes to your assistance, you will be guaranteed a top-notch experience and most likely learn something useful in the process. Thanks again for your business and taking the time to write a review! We look forward to seeing you again. In the meantime, follow us on Twitter and like our Facebook page for special offers and event announcements. Have fun and drive safe, Brian Lam, General Manager
Billy was straight up from beginning to the end. ...
Billy was straight up from beginning to the end. Everything we discussed with him over the phone was the same when we walked into the dealership. He handed us over to Jean Castor who finalized all the paperwork. Jean showed us the car and took us for a test drive. He handled us in a very pleasant and professional manner. He smiled and made some small talk, but nothing over the top/fake. A Real Genuine Person. Will recommend people to DCH Dealerships. You made our new car buying experience pleasant. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the review and a BIG thanks for the recommendation, we really appreciate them both. One of the best qualities of our staff members is they are all genuine people. You can also expect a great experience when the time comes to meet our service department. Make sure to like our Facebook page to receive special service offers and brand information. Have fun and drive safe! Sincerely, Brian Lam, General Manager