Cherry Hill Volvo Cars

I purchased a 2016 S60 T5-2L in July 2019. It has 62k miles. In June of this year the car started to consume oil requiring 1 quart of oil in less the 1500 miles of travel. I have records of proper oil changes with the 0W-20 Special Tec V 5L. This is a common issue with the make and model of this car. This dealership has made me pay a $700 diagnostic fee even though the Volvo headquarters asked them to waive it. Now I am waiting for the car to be diagnosed and the remedy for this will cost anywhere for $2000-$3000. I am a single retired woman with limited income. I bought this car for safety reasons but had no idea that they would not make good on an issue that has been happening to their cars of this year and model. Buyer beware.

Awesome experience working with Mitchell when buying a new Volvo. Everything was prepared ahead of time and I spent very little time at the dealership. Great car and even better service!!!!

I had a great experience with Sharon and everyone that i encountered there. It took me a few months from my first visit there, but ultimately, Sharon was super kind, understanding and just so helpful that I decided it was time. I bought the xc90 2 weeks ago and i love it!

Glad to have a service advisor who has been with me through three cars and who explains everything at my level. Always a pleasant experience--including fair prices.

We were on the road, coming back from the Jersey Shore, and the check engine light came on. As it happened, we could drive past Cherry Hill Volvo and I called and their service pro, Jean, said come in and they would hook it up to the computer. Turned out to be not serious, but they took us right in, no appt. and it was fixed. In a few hours, we were headed home across the river in Philadelphia. Just fantastic. We've purchased 3 Volvo wagons from Judith and the CH sales team. Every one was well worth it. If we need to, we'll get #4 there too. Also, the waiting are is comfy and has free wifi. It's been 21 years as a CH customer, and even when we had a couple of disagreements, they came through. That's a difference maker!

Told me they'd hold a car for me over the weekend; sold it anyway. Had some back-and-forth emails with Sarah Respes on a Friday about an XC70 that had just come in. She told me that afternoon she was off work for the weekend and would get back to me on Monday. Since I am buying from out of state, I called in and spoke with Mitchell Insel to see if I could place a deposit on the car so it would be held. He spoke with his manager and told me the car wouldn't be sold over the weekend and not to worry about it. On Monday Sarah emailed me with no remorse "The vehicle you were interested in was sold over the weekend." Awful customer service, if you're going to sell the car anyway, at least please don't lie about it. I also previously spoke with Mitchell about a different vehicle and he sounded very uninterested in the whole affair, never mind that I was trying to give him money for a car.

Had some back-and-forth emails with Sarah Respes on a Friday about an XC70 that had just come in. She told me that afternoon she was off work for the weekend and would get back to me on Monday. Since I am buying from out of state, I called in and spoke with Mitchell Insel to see if I could place a deposit on the car so it would be held. He spoke with his manager and told me the car wouldn't be sold over the weekend and not to worry about it. On Monday Sarah emailed me with no remorse "The vehicle you were interested in was sold over the weekend." Awful customer service, if you're going to sell the car anyway, at least please don't lie about it. I also previously spoke with Mitchell about a different vehicle and he sounded very uninterested in the whole affair, never mind that I was trying to give him money for a car.

Last week, I had a less than favorable encounter with a sales associate when initially inquiring about a vehicle. As a result, I published less than a favorable rating not thinking anyone from the dealership would care. I was wrong. The next morning, a gentleman named Andrew Fang called me to discuss the issue after reading my initial review. He and I had a pleasant exchange and all he asked of me was that I give Cherry Hill Volvo an opportunity to prove themselves worthy of my business. Today I am so pleased to report that I am a proud owner of a 2021 Volvo XC60. The entire process was completely transparent and efficient; I was in and out of the dealer in one hour. Sharon Russo showed me the vehicle, went over how to use all of the features, and answered all of my questions. It was actually fun learning about the car and she did an amazing job. Andrew had all of my paperwork printed and ready for my signature. This was the first time in seven years after buying a new car every year that there weren't any last minute changes to the payment or what was being offered to me for my trade. My experience today at Cherry Hill Volvo truly impressed me and exceeded all of my expectations. Their slogan, "Where relationships matter" is very true. I never ever thought that anyone from a dealership ever truly reads these reviews and if they do they usually respond with a plea to call and discuss further. Mr. Fang actually called me. He took the time to figure out who I was, found my contact information, and called me. He did not try to make excuses or pass the buck; he listened to me, he apologized, and then immediately put in the work to earn my business. Mr. Fang is truly an exceptional professional as is Ms. Russo. I also want to say that I also met Yosef, Cohen who is the General Sales Manager. This dealership at 1:00 PM on a Monday afternoon was busy. He too took the time to introduce himself, apologized for the initial interaction I experienced last week, and asked that if I have any additional concerns or if I needed anything at all, to reach out to him directly. I thought this was truly classy given that the matter had been dealt with, the dealership was busy and I am sure he had more important things to do than to come by and speak to me. I was very impressed. I highly recommend Cherry Hill Volvo to anyone in the market for a new or pre-owned Volvo. I have owned many cars and I am a very loyal customer. I look forward to many rewarding years of being a customer of Cherry Hill Volvo.

Cost of service was twice higher then given over the phone. It was to late to leave and look for another dealer. Simply not fair.

Although there was a bit of an issue with some of my XC90's features which were revealed after signing the lease agreement, Sarah was attentive and helpful in getting it resolved amicably and quickly.