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Reviews

Average Ratings

4.7
352 lifetime reviews.
  • BMW X5 - 5 Star!

    I had been shopping for a pre-owned X5 for quite awhile and was having a bad experience, but when I came to BMW of Denver Downtown it all changed....

    Dealer Response

    Hi Becca, We sincerely appreciate you taking time out of your? day to review us and comment on the excellent service that John provided to you! We...


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    I had been shopping for a pre-owned X5 for quite awhile and was having a bad experience, but when I came to BMW of Denver Downtown it all changed. My sales guy, John Semmelbeck was absolutely a Godsend. He was cordially, friendly and very patient with me. He explained everything about the car in great detail. The process was painless and it took less time than expected. I am incredibly happy with my choice. I would most definitely buy from John again :)

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Becca, We sincerely appreciate you taking time out of your? day to review us and comment on the excellent service that John provided to you! We hope you have a wonderful day! -Edward Freehart, General Manager


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  • Nice place with unexperienced staff.

    This is my 3rd BMW and the most complicated lease process , my biggest concern was the lease price which changed from $197 to $327, i was quoted 1...


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    This is my 3rd BMW and the most complicated lease process , my biggest concern was the lease price which changed from $197 to $327, i was quoted 197 dollars at first and when i was closing the deal the next day i was told there was a mistake and the actual monthly payment is 327 dollars!!!! i was going to get few more i3s for my staff but i don't think this dealership would earn that business.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service from Dean Jones

    Shopped all local Denver BMW dealers for a new X1. Dealt with Dean Jones (Sales) ...liked his no nonsence sales approach, very upfront and I was v...

    Dealer Response

    Thank you so much for the 5 Star review and for your kind words about Dean! We are so glad that you enjoyed your visit with us and we hope you hav...


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    Shopped all local Denver BMW dealers for a new X1. Dealt with Dean Jones (Sales) ...liked his no nonsence sales approach, very upfront and I was very comfortable in dealing with him. No surprises. No reason to contact any other BMW sales guy in the area other than Dean. Unlike other BMW salespeople I have met, Dean has great pride in selling the vehicle and is very knowledgable in all things BMW. Plus as far as top notch facilities are concerned, nothing beats the beautiful new BMW of Downtown Denver dealership that looks like it came right out of Munich !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the 5 Star review and for your kind words about Dean! We are so glad that you enjoyed your visit with us and we hope you have a wonderful day! -Edward Freehart, General Manager


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  • BMW X3 routine maintenance

    At awesome experience with both the staff and facility.

    Dealer Response

    Hi George, We sincerely appreciate your feedback on the excellent service you received?! We are so glad that you enjoyed your visit with us and we...


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    At awesome experience with both the staff and facility.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi George, We sincerely appreciate your feedback on the excellent service you received?! We are so glad that you enjoyed your visit with us and we hope you have a wonderful day! -Edward Freehart, General Manager


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  • BMW X-3 Service

    Great Dealership! Great Facilities! Great People, especially our Service Advisor!!! THANKS!

    Dealer Response

    Hi Pritchard, Thank you for the 5 Star review! We are so glad that you enjoyed your visit with us and we look forward to doing business with you a...


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    Great Dealership! Great Facilities! Great People, especially our Service Advisor!!! THANKS!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Pritchard, Thank you for the 5 Star review! We are so glad that you enjoyed your visit with us and we look forward to doing business with you again? soon! -Edward Freehart, General Manager


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  • BMW Service

    Very responsive. Great service and very thorough follow-up.

    Dealer Response

    Hi Ted, Thank you so much for the 5 Star review! We sincerely appreciate you commenting on the excellent service and communication you received an...


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    Very responsive. Great service and very thorough follow-up.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Ted, Thank you so much for the 5 Star review! We sincerely appreciate you commenting on the excellent service and communication you received and we hope you have a wonderful day! -Edward Freehart, General Manager


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  • outstanding client oriented customer service

    I admit I was a bit intimidated walking into BMW Denver looking at all of the beautiful cars, knowing I was probably looking for the one used car...

    Dealer Response

    Hi Andrea, We are so glad that you enjoyed your visit with us! Thank you for taking time out of your day to comment on the excellent service that ...


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    I admit I was a bit intimidated walking into BMW Denver looking at all of the beautiful cars, knowing I was probably looking for the one used car on the entire lot for my son :) I did not realize this was a by appointment type of dealership, but Amin Popalzai ended up being my client advisor and instantly me and my kiddos were comfortable. My son who is 17, said "Wow mom, I like him, so professional, he is good". I couldnt agree more. If only every car dealership was as professional as this place. We had been several places and very frustrated. Amin changed our day around once we arrived to BMW Denver. Thank you Amin

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Andrea, We are so glad that you enjoyed your visit with us! Thank you for taking time out of your day to comment on the excellent service that Amin provided? to you and we hope you have a wonderful day! -Edward Freehart, General Manager


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  • Service call

    Everything was great. Greeting, service, facility and efficiency.

    Dealer Response

    Hi Sam, Thank you for the 5 Star review! We sincerely appreciate your feedback and look forward to? seeing you next time! -Edward Freehart, Genera...


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    Everything was great. Greeting, service, facility and efficiency.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Sam, Thank you for the 5 Star review! We sincerely appreciate your feedback and look forward to? seeing you next time! -Edward Freehart, General Manager


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  • online sales

    Got an email from the head of online sales. The email address you supposedly use to correspond with him doesn't work. Great! Spent 2 hours looking...

    Dealer Response

    Hi William, Thank you for taking taking time out of your day to review us and comment on the lack of efficient communication you received. I would...


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    Got an email from the head of online sales. The email address you supposedly use to correspond with him doesn't work. Great! Spent 2 hours looking at an X5 M online and then called to talk about price after sending an email to some woman asking about he car. She had no record of the email so didn't know who I was; she couldn't call up the car on the computer and then she told me the car I was interested in had been ordered for another customer and was sold. Why was it still on their website? She said that was company policy! Forget it. BMW users are used to good service and this was not it.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi William, Thank you for taking taking time out of your day to review us and comment on the lack of efficient communication you received. I would love to speak with you directly in order to rectify this situation. Please call me at 303.759.0277 at your earliest convenience. I look forward to hearing from you. -Edward Freehart, General Manager


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  • X5 purchase

    Our sales person Rosa was awesome! We would use her again for next purchase.

    Dealer Response

    Hi Shelly, Thank you for the 5 Star review! We are so glad that you enjoyed your visit and we hope you have a wonderful day! -Edward Freehart, Gen...


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    Our sales person Rosa was awesome! We would use her again for next purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Shelly, Thank you for the 5 Star review! We are so glad that you enjoyed your visit and we hope you have a wonderful day! -Edward Freehart, General Manager


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