BMW of Denver Downtown

4.5
(805 reviews)
Visit BMW of Denver Downtown
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–7:00pm
Tuesday 7:00am–6:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–7:00pm
Thursday 7:00am–6:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–7:00pm
Saturday 8:00am–5:00pm 9:00am–7:00pm
Sunday Closed Closed
New (888) 503-4880 (888) 503-4880
Used (877) 855-5564 (877) 855-5564
Service (855) 276-5319 (855) 276-5319

Reviews

4.5
(805 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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4.8

Purchased a car from a thousand miles away (New Orleans)...

Purchased a car from a thousand miles away (New Orleans) and the process was extremely smooth. Connor and the dealership were very helpful every step of the way, cant recommend them highly enough.

1.0

DO NOT do business with this dealership!Background on...

DO NOT do business with this dealership! Background on my situation: I took my leased car in to have a jammed seat belt latch fixed and was given my car back without the latch fixed and with a low tire pressure indication light on, which turned out to be a flat tire. I did not have any indication lights on when I dropped my car off nor did the dealership communicate this or any indication lights were during the two days they had my car in their possession. When I reached out to the general manager about it (Edward F.) he was rude, condescending, did not listen to me when I attempted to explain to him an issue I was having with the dealership. He continually interrupted me while I was talking, he denied the dealership was at fault for the issue then proceeded to yell at me to go “educate myself” and “go Google” because I was wrong about my personal experience with BMW tire pressure sensors. He also attempted to hang up on me because “the conversation was going nowhere” yet he couldn’t provide me with information on the status of my car. This was literally the worst customer experience I have ever had and will no longer be a customer once my current lease is up. The general manager single-handedly destroyed a relationship with a once loyal customer in less than 10 minutes, but I am sure he could care less since he didn’t seem to care that I filed a complaint on the dealership with BMW of NA. Additionally, he lied to me when I asked for information on who he reports to, he stated that he was the owner of the dealership and reported to himself. Clearly, that is incorrect since Sonic Automotive owns the dealership. Update: I was able to speak to Edward’s boss from Sonic (Chip) who could care less about how horribly the general manager treated me and didn’t think it was out of line for the general manager to yell, be rude and condescending to me. Good luck to anyone doing business with these guys since they don’t care about customers. Also, please reference all other negative reviews on this place, you will see similar stories regarding the general manager.

1.0

DO NOT do business with this dealership!

Background on my situation: I took my leased car in to have a jammed seat belt latch fixed and was given my car back without the latch fixed and with a low tire pressure indication light on, which turned out to be a flat tire. I did not have any indication lights on when I dropped my car off nor did the dealership communicate this or any indication lights were during the two days they had my car in their possession. When I reached out to the general manager about it (Edward F.) he was rude, condescending, did not listen to me when I attempted to explain to him an issue I was having with the dealership. He continually interrupted me while I was talking, he denied the dealership was at fault for the issue then proceeded to yell at me to go “educate myself” and “go Google” because I was wrong about my personal experience with BMW tire pressure sensors. He also attempted to hang up on me because “the conversation was going nowhere” yet he couldn’t provide me with information on the status of my car. This was literally the worst customer experience I have ever had and will no longer be a customer once my current lease is up. The general manager single-handedly destroyed a relationship with a once loyal customer in less than 10 minutes, but I am sure he could care less since he didn’t seem to care that I filed a complaint on the dealership with BMW of NA. Additionally, he lied to me when I asked for information on who he reports to, he stated that he was the owner of the dealership and reported to himself. Clearly, that is incorrect since Sonic Automotive owns the dealership. Update: I was able to speak to Edward’s boss from Sonic (Chip) who could care less about how horribly the general manager treated me and didn’t think it was out of line for the general manager to yell, be rude and condescending to me. Good luck to anyone doing business with these guys since they don’t care about customers!

Dealer response

Your tire pressure light came on when your vehicle was in our possession. We did not argue over when you ran over the nail we simply bought you another tire to replace it. You believe that a tire light instantly comes on if a nail gets into the tire and under this rationale believed we should buy you 4 tires instead of the 1 we graciously paid for. TPS lights come on as a result of lost tire pressure ? not necessarily a nail puncture. A nail puncture frequently takes time, as in up to weeks, to let enough pressure out of the tire to cause the sensor to go off. You disagree with this FACT I shared because, you stated, the last 2 times you watched yourself drive over a nail the light came instantly?. Again, we purchased you a tire since the light came on here, because we care about our customers. Your request, anger, and behavior towards myself and my staff for us not buying you 4 tires is simply unreasonable.

1.3

Steal my son money

My son when to look to buy an used car. He ended up buying it and after waiting more than two hours for the paper work, he got the car. 20 minutes later the car stalled!!! It’s been 4 days no car status. After paying $15k cash my son still has no car!!! They didn’t offer him a loaner or even an apologies!!! Be aware!! Is this the service you expect?

Dealer response

Luis, Please talk to your son for the fully story. Unfortunately, the car your son purchased did stall the day he purchased it. We paid to tow his car back here and found that fuel pump failed coincidentally. We have also paid to replace the fuel pump and a fuel sensor since we are working on that a rea of the car anyway. We apologized to your son and we feel bad for the poor timing. We have not stolen any money from your son and we are taking full responsibility to make this right for him. The salesman has showed me the text messages and phone call logs keeping your son updated as well. Again, we are sorry this happened but we are standing behind him and the car and resolving the issue. Thank you, Ed Freehart, General Manager.

5.0

Excellent experience, would definitely recommend

BMW of Denver Downtown provided my wife and me with a first-rate experience throughout our purchase process. Ryan Breda was great to work with and we would highly recommend him to others. He was knowledgeable about the vehicles, accommodating of our requests, and super responsive.

Dealer response

Thank you for taking the time to leave us such a positive review. We appreciate you and your wife being loyal customers and we look forward to seeing you again soon!

5.0

Great service!

Rodney LaMotte was great as always! The facilities are beautiful! We got exactly what we wanted.

Dealer response

Hi Todd Pruitt, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at BMW of Denver Downtown! We hope to see you soon!

5.0

Connor Hanlon provided me with a great experience. He was...

Connor Hanlon provided me with a great experience. He was able to quickly make sense of the right level of vehicle for me and found me a great vehicle in-bound to the store and provided me an exceptional price.

5.0

Amazing experience. This was my second car that I bought...

Amazing experience. This was my second car that I bought from Anthony. He picked out the perfect car for me yet again. He was beyond helpful, attentive and I will keep coming back.

5.0

Great sales experience

Great Sales Associate--all around helpful process.

Dealer response

Susanne, we are glad we could help!

1.0

If I could rate this dealership 0 stars I definitely...

If I could rate this dealership 0 stars I definitely would. This dealership is corporate owned now instead of family so they don’t care about their customers. Their “mechanics” are not capable of being even lube techs. I brought my car into this dealership the same way I took it out except my wallet was 2200 dollars lighter. I ended up taking it to a different shop that fixed two of my issues with a simple 200 dollar part. I still am having fuel rail codes coming up and on top of that they said I needed a new water pump (which I replaced less than a year ago) I got my car back and turns out I do NOT need it replaced. DO NOT GO TO THIS DEALERSHIP. GO ANYWHERE ELSE. The parts they “replaced on my car” did not need replaced in first place and when asked for the record of what was done to be emailed to me they apparently only have notes and not what was actually performed on the car.h