BMW of Denver Downtown

BMW of Denver 1040 So. Colorado Blvd Denver Co. “Terrible-Horrible” Do not go here!! - 6 Hour car transaction. Test drove and agreed upon terms in 1 hour. This was a very slow day at the dealership. It took another 5 hours to go through the business office and take possession of the car. Other customers where put in front of my purchase even though they came after mine. - Test drove the car with out any dealership representative.. -Car was covered in ice and snow even though appointment was set to drive the vehicle. -Gas gauge registered 13 miles left and was still empty at closing time or time of taking delivery. -Car was damaged by lot attendant on the way to detail bay. - A repair order was given with a 30 day expiration on it and then asked to come back for repair in over 60 days. -Personal information was lost 4 times. Drivers license copy, insurance information, etc. Managements attitude was horrible and terrible. The desk manager and General Manager. They did not care, not their concern, not their fault! “Do not go here”

I met with seisho to inquire about a new bmw i3. Couldnt believe how personal and knowledgeable he was. I then met with his manager who also was very nice. I forgot his name. They combined, work a deal that was substantially better than every other dealer in the denver area. I only spent a total of 2 hours. Wow! What a great place. And very respectful of your time. Thank you seisho and bmw of denver!

Hats off to Stuart, Clay, Mayra, Grayson, Conner. These people are over the top. I feel so lucky to have my BMW since they opened shop!

Bought used Mazda CX5 with full original warranty in May and paid for extended car warranty. Cancelled Fidelity extended warranty on September 25 and was processed by them immediately. Multiple calls and visits to dealership with no response or funds returned. Not a great experience

They provided great customer service. The process was easy and they really knew what they were talking about. I Will be back again in the future to purchase another vehicle from them!

I bought a used Tiguan at BMW Denver Downtown in July 2017. All four brakes (and the rotors in particular) were extremely rusty when I bought the car. I remember I was really concerned about this, so I asked my sales agent multiple times if this was a potential issue, as I am totally not an expert in the field. The sales agent reassured me the rust was a completely normal thing, and that all brakes get this rusty with time.Since then, I’ve always noticed that my brakes were weaker than normal, but I remembered the words the sales agent had told me, and trusted him. Since then, I hardly drove the car as I lived in Europe for most of this period, leaving my car safe in a covered box. I finally got my brakes inspected this week, and the mechanics told me that the rust on the brakes had clearly been there for a very long time, as it was extremely heavy and deep, and the previous owner of the car was from Florida. The mechanics said that whoever sold me a car with brakes that rusty shouldn't have done so. This dealer sold me a car that has since then been a severe threat for the safety of both myself and everyone else on the road. Upon contacting the general manager of BMW Denver Downtown, Mr. Freehart, he got extremely defensive while addressing me as a frustrated person that says silly things just because shaken up.

Extremely dishonest and deceitful, BMW downtown Denver. This is my honest and true experience, you would not even want to make this up. I ordered a brand new BMW X7 approximately 5 months ago. When the vehicle arrived it had body damage. I was told by my salesman, Andrew, that they “already got it in with our (their) BMW certified body shop and expect it to be completed and ready to roll by Thursday”. I explained that I did not want new a vehicle that already has been to the body shop, repaired and repainted. Andrew told me that when they were done, “I would never know”…(several months later they sold that vehicle to another customer and can only assume they would never know either). I refused the vehicle and ask for a refund of my money. At that point Andrew ask if they could order me another X7. I agreed, jokingly wondering what the odds of two brand new vehicles being damaged would be. Three months later my new X7 again arrived at the dealership and I wanted an update on the condition due to the last one being damaged. Andrew assured me and replied; “Car just landed this evening and I walked around it, looks fantastic! Any chance you can make it down on Monday?” Andrew then connected me with salesman Douglas because he was set to go on vacation. I repeatedly ask Douglas to double check the vehicle before I finalized my travel plans to take delivery of my new X7. Douglas responded; “…with your last car being damaged I would think Andrew would look over this one with a fine tooth comb to make sure everything is good. I would be happy to check it out and also send you the pictures you requested tomorrow morning.” Douglas did not respond with a follow up as he stated, so I again had to ask. Douglas response; “Sorry it’s been a busy day. Bumper is good, no damage. Here are the pictures you requested.” I ask for my new X7 to be detailed, but without tire shine, and ready for delivery first thing when they opened the following week. I was assured by Andrew that it would be detailed, filled with gas, and they would not use tire shine. I arrived at the dealership first thing the following week, as scheduled, only to be disappointed that the vehicle was not detailed and ready for delivery. Douglas repeatedly walked back and forth from the manager’s office to the back parking lot. So I wait, and wait, and wait. Then during the paperwork the dealership tried to charge me an additional $1,249.00 which I caught and Amin corrected. On top of that, I questioned the fact that they charged my credit card an additional $1,000.00 exactly which they said they refunded five months ago. Well, I checked when I got home and they did not ever credit me back the $1,000.00. Then the finale; they brought my new X7 around to the front, 2-1/2 hours later. Dripping wet from just now being detailed, I began to walk around looking for any possible damage, just to be sure. You have to be joking, body damage to the front and tire shine on the tires? Yes it was true. How could this be? Two brand new vehicle damaged by the same dealership. Two salesman who assured me the vehicle was fantastic and had no damage. Douglas also seen the damage and my frustration and immediately walked into the dealership. When he returned this was his response; “could we offer you some floor mats or touch up pain”? Really, $104,745.00 vehicle and Douglas offers me a $15 bottle of black sapphire touch up paint? I state that is not good enough and that I want it fixed. He again went into the dealership only to return with the $15 touch up paint and said; “I was able to get you some touch up paint that you can do yourself”. Are you serious? This was totally unacceptable, but now I had almost $1,000.00 in travel expenses not including 3 days of my own time. Disappointed, I reluctantly took delivery of the vehicle and drove it home. Driving home I had to have the front tire air pressure adjusted because they was 9 psi difference between the driver and passenger tires. Upon arriving home, this is what I found after spending the entire day detailing my X7; swirl marks on the driver side passenger door and engine hood where it is obvious someone used an orbital sander to try to remove some scratches, water spots on top of water spots on the hood and roof, chipped paint by the passenger front headlight, a small, but noticeable pin size chip in the front windshield, white grease under the front passenger floor mat and on the carpet they tried to cover up, and debris on the carpet which I vacuumed out. It is obvious that they did not at all perform and complete a dealership pre-delivery inspection or check list. BMW downtown Denver needs some serious and immediate BMW management training. I never received a follow up call from Andrew or Douglas, but I did receive a follow up call from Craig. I returned his call with 30 minutes that same morning, but Craig did not call me back. The following week I received a call from general manager Edward Freehart, and again, returned his call the same day. I left a message on his voice mail which said that he was on a business trip until September 23, 2019; it was already October 10, 2019. It is not very reassuring when you leave a voice mail to a general manager that’s voice mail had been expired for three weeks. Edward Freehart did not call me back either. I was also told that BMW of downtown Denver did not have a shuttle to and from the airport, but that they “normally” have the customer use Lift or Uber and reimburse them. When I ask Douglas about this the day I arrived, he had no idea. I have pictures to back everything I have stated and have no reason to lie. Purchasing a BMW or Mercedes Benz we tend to put them at a higher level of satisfaction, understandably, we are paying a premium. Instead of a ten out of ten positive, enthusiastic and happy experience that should have exceeded my expectations, BWM of downtown Denver received a zero, or even less than zero negative experience.

Extremely dishonest and deceitful, BMW downtown Denver. This is my honest and true experience, you would not even want to make this up. I ordered a brand new BMW X7 approximately 5 months ago. When the vehicle arrived it had body damage. I was told by my salesman, Andrew, that they “already got it in with our (their) BMW certified body shop and expect it to be completed and ready to roll by Thursday”. Andrew told me that when they were done, “I would never know”…(several months later they sold that vehicle to another customer and can only assume they would never know either). . At that point Andrew ask if they could order me another X7. I agreed, jokingly wondering what the odds of two brand new vehicles being damaged would be. Three months later my new X7 again arrived at the dealership and I wanted an update on the condition due to the last one being damaged. Andrew assured me and replied; “Car just landed this evening and I walked around it, looks fantastic!" Andrew then connected me with salesman Douglas because he was set to go on vacation. I repeatedly ask Douglas to double check the vehicle before I finalized my travel plans to take delivery of my new X7. Douglas responded; “…with your last car being damaged I would think Andrew would look over this one with a fine tooth comb to make sure everything is good. I would be happy to check it out and also send you the pictures you requested tomorrow morning.” Douglas did not respond with a follow up as he stated, so I again had to ask. Douglas response; “Sorry it’s been a busy day. Bumper is good, no damage. Here are the pictures you requested.” I ask for my new X7 to be detailed, but without tire shine, and ready for delivery first thing when they opened the following week. I arrived at the dealership first thing the following week, as scheduled, only to be disappointed that the vehicle was not detailed and ready for delivery. Then during the paperwork the dealership tried to charge me an additional $1,249.00 which I caught and Amin corrected. On top of that, I questioned the fact that they charged my credit card an additional $1,000.00 exactly which they said they refunded five months ago, they did not. Then the finale; they brought my new X7 around to the front, 2-1/2 hours later. Dripping wet from just now being detailed, I began to walk around looking for any possible damage, just to be sure. You have to be joking, body damage to the front and tire shine on the tires? Yes it was true. How could this be? Two brand new vehicle damaged by the same dealership. Two salesman who assured me the vehicle was fantastic and had no damage. Douglas also seen the damage and my frustration and immediately walked into the dealership. When he returned this was his response; “could we offer you some floor mats or touch up pain”? Really, $104,745.00 vehicle and Douglas offers me a $15 bottle of black sapphire touch up paint? I stated that is not good enough and that I want it fixed. He again went into the dealership only to return with the $15 touch up paint and said; “I was able to get you some touch up paint that you can do yourself”. Are you serious? Upon arriving home, this is what I found after spending the entire day detailing my X7; swirl marks on the driver side passenger door and engine hood where it is obvious someone used an orbital sander to try to remove some scratches, water spots on top of water spots on the hood and roof, chipped paint by the passenger front headlight, a small, but noticeable pin size chip in the front windshield, white grease under the front passenger floor mat. The following week I received a call from general manager Edward Freehart, and again, returned his call the same day. I left a message on his voice mail which said that he was on a business trip until September 23, 2019; it was already October 10, 2019. It is not very reassuring when you leave a voice mail to a general manager that’s voice mail has expired!

For once, I had a car buying experience that was enjoyable and quick. Would definitely recommend a visit to BMW of Denver Downtown before going to another BMW dealership! The team was knowledgable, and I truly felt like they guided us into a vehicle that made sense for our needs.

High end car owners expect high end service. These guys suck. Recall part is out of stock for 3 months. You'd think they would call before the appointment to tell me. No, they didn't even call during the 4 days they had the car. Instead they waited until I went to pick up the car, offered me a piece of crap two wheel drive Enterprise rent a car for 3 months or sign a waiver just in case my car catches fire due to not fixing the recall item. xxxx I hate going there!