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Rudolph Volkswagen of El Paso

(419 reviews)
Visit Rudolph Volkswagen of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 1:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–1:00pm
Sunday Closed Closed
New (915) 242-4433 (915) 242-4433
Used (915) 249-2782 (915) 249-2782
Service (915) 200-0036 (915) 200-0036

Reviews

(419 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I just changed air filters and they both needed attention

I just changed air filters and they both needed attention tires and brakes were recently replaced and needed attention. Oil change not to long ago and 200 when i can do it my self for 55. Ive been here before and when they did diagnostic first time totally different. Now everything I just changed needs work. Liars just trying to benifit out of hard working people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Top notch service.

Top notch service. I would highly recommend them to my family and friends. A truly nice experience. Thank you VW team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

The manager is very helpful and so are the staff like

The manager is very helpful and so are the staff like Desiree had a good experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Carlyle Meeks Service Director Carlylem@rudolphcars.com

I had a very good experience buying a new car , the sales

I had a very good experience buying a new car , the sales person was very helpful and kindly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

It was a great experience buying a new car with Rudolph

It was a great experience buying a new car with Rudolph Volkswagen of El Paso , the best dealer I’ve ever been

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Rudolph Volkswagen of El Paso! Please let us know if we can be of any more assistance. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

It's a great and the best dealership in El Paso , TX The

It's a great and the best dealership in El Paso , TX The employees are always in the best position to help the customer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Rudolph Volkswagen of El Paso, we look forward to having you as a valued customer for many years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com

I have been very satisfied with the quality of service

I have been very satisfied with the quality of service given at dealership and in particular by the agent, Luis, during my recent visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Good customer support, seller was amazing helping us

Good customer support, seller was amazing helping us choose the car that we were looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Everything went very well and quite quickly.

Everything went very well and quite quickly. Very friendly. I hope when I come back to have the vehicle serviced it will be the same with the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for choosing Rudolph Volkswagen of El Paso! Please let us know if we can be of any more assistance. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

I have purchased a 2006 Chevy Aveo at Rudolph Chevrolet

I have purchased a 2006 Chevy Aveo at Rudolph Chevrolet and the salesman worked out a good deal and was very attentive. Then I bought a 2011 Mazda 2 at Rudolph Mazda and the salesman was great. And now I just bought a 2024 VW Taos at Rudolph VW and Victor gave me a good deal. Overall I always had good experience with Rudolph dealerships.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com