Reviews
Rudolph Volkswagen's service department does a great job!
Rudolph Volkswagen's service department does a great job! They are very friendly, they get my car's service completed in a timely manner and they do a thorough inspection of my car and their prices seem reasonable. I would highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are excited to hear your positive feedback on your service visit here at Rudolph VW! We look forward to serving you in future! Desiree Lara Service Manager desireel@rudolphcars.com
We are excited to hear your positive feedback on your service visit here at Rudolph VW! We look forward to serving you in future! Desiree Lara Service Manager desireel@rudolphcars.com
Desiree went above and beyond to make sure I was informed
Desiree went above and beyond to make sure I was informed every step of the way, and she made what could’ve been a hassle feel like a breeze. Her communication was clear, her attitude was positive and welcoming, and you can tell she genuinely cares about her customers and her team. It’s rare to find someone who makes you feel this taken care of in the service world. Desiree is an absolute rockstar, and I’ll definitely be bringing my car back to Rudolph Volkswagen thanks to the outstanding experience she provided. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Desiree and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com
Con Francisco Espinosa, nuestro vendedor estrella y Juan
Con Francisco Espinosa, nuestro vendedor estrella y Juan Navarro, fueron de muchísima ayuda, orientation, einformación proporcionada como siempre.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear that Francisco, Juan, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com
Armando helped me buy my new car good options and
Armando helped me buy my new car good options and treatment. He answered my questions, Melanie also helped me in process of signing documents. I feel happy with my new car. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review, and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! Armando, Melanie, and our team here at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com
My sales agent was Francisco and he was wonderful to work
My sales agent was Francisco and he was wonderful to work with also, the finance manager Melanie was a positive experience as well. The overall process was smooth. No back and forth or feeling you spent all day at the dealer. Even worked with me on my tight schedule and reserved the vehicle a day for me, was originally for 2 days but I was able to come in a day sooner. Honestly I couldn’t be happier and thankful. Needed a reliable used vehicle, low mileage and the price was fair. Thank you Rudolph Volkswagen.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with Francisco, Melanie, and our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com
Humberto was great he listened to what I wanted and
Humberto was great he listened to what I wanted and delivered. He was very kind and very kind and knowledgeable. Melanie was great to work with as well the whole process was quick and simple. Will highly recommend Rudolph to all of my family/ friends. Thank you again
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Humberto, Melanie, and our team here at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com
I saw some improvement in the service from my previous
I saw some improvement in the service from my previous visit, hopefully they will keep that way. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jose, Thank you for the kind words for our service department! Danielle and our team look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Carlyle Meeks Service Director Carlylem@rudolphcars.com
No fair to rate it based on my experience with one
No fair to rate it based on my experience with one person, I believe her name was Desiree. Every time I have an issue with my car she said that it was going to take a week to get a technician to check it, and also every time that I asked for a loaner its never available..
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Artem, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Martin Rehfeldt martin.rehfeldt@russdarrow.com
I was very pleased with the customer service I have
I was very pleased with the customer service I have received with the folks at VW! Thank you all for making it a pleasant experience! Thumbs up!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com
Everyone there did a great job of handling the purchase
Everyone there did a great job of handling the purchase of my car. Great experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Rudolph Volkswagen of El Paso. It's great to hear that we were able to assist you and that you had such a positive experience. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com