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Rudolph Volkswagen of El Paso

(419 reviews)
Visit Rudolph Volkswagen of El Paso
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–1:00pm
Sunday Closed Closed
New (915) 242-4433 (915) 242-4433
Used (915) 249-2782 (915) 249-2782
Service (915) 200-0036 (915) 200-0036

Reviews

(419 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Rudolph Volkswagen's service department does a great job!

Rudolph Volkswagen's service department does a great job! They are very friendly, they get my car's service completed in a timely manner and they do a thorough inspection of my car and their prices seem reasonable. I would highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are excited to hear your positive feedback on your service visit here at Rudolph VW! We look forward to serving you in future! Desiree Lara Service Manager desireel@rudolphcars.com

Dealer response

We are excited to hear your positive feedback on your service visit here at Rudolph VW! We look forward to serving you in future! Desiree Lara Service Manager desireel@rudolphcars.com

Desiree went above and beyond to make sure I was informed

Desiree went above and beyond to make sure I was informed every step of the way, and she made what could’ve been a hassle feel like a breeze. Her communication was clear, her attitude was positive and welcoming, and you can tell she genuinely cares about her customers and her team. It’s rare to find someone who makes you feel this taken care of in the service world. Desiree is an absolute rockstar, and I’ll definitely be bringing my car back to Rudolph Volkswagen thanks to the outstanding experience she provided. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear Desiree and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Con Francisco Espinosa, nuestro vendedor estrella y Juan

Con Francisco Espinosa, nuestro vendedor estrella y Juan Navarro, fueron de muchísima ayuda, orientation, einformación proporcionada como siempre.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear that Francisco, Juan, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Armando helped me buy my new car good options and

Armando helped me buy my new car good options and treatment. He answered my questions, Melanie also helped me in process of signing documents. I feel happy with my new car. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review, and let us know how we are doing. Our customers are our top priority, and your feedback is greatly appreciated! Armando, Melanie, and our team here at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

My sales agent was Francisco and he was wonderful to work

My sales agent was Francisco and he was wonderful to work with also, the finance manager Melanie was a positive experience as well. The overall process was smooth. No back and forth or feeling you spent all day at the dealer. Even worked with me on my tight schedule and reserved the vehicle a day for me, was originally for 2 days but I was able to come in a day sooner. Honestly I couldn’t be happier and thankful. Needed a reliable used vehicle, low mileage and the price was fair. Thank you Rudolph Volkswagen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with Francisco, Melanie, and our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com

Humberto was great he listened to what I wanted and

Humberto was great he listened to what I wanted and delivered. He was very kind and very kind and knowledgeable. Melanie was great to work with as well the whole process was quick and simple. Will highly recommend Rudolph to all of my family/ friends. Thank you again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Humberto, Melanie, and our team here at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com

I saw some improvement in the service from my previous

I saw some improvement in the service from my previous visit, hopefully they will keep that way. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jose, Thank you for the kind words for our service department! Danielle and our team look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Carlyle Meeks Service Director Carlylem@rudolphcars.com

No fair to rate it based on my experience with one

No fair to rate it based on my experience with one person, I believe her name was Desiree. Every time I have an issue with my car she said that it was going to take a week to get a technician to check it, and also every time that I asked for a loaner its never available..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Artem, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Martin Rehfeldt martin.rehfeldt@russdarrow.com

I was very pleased with the customer service I have

I was very pleased with the customer service I have received with the folks at VW! Thank you all for making it a pleasant experience! Thumbs up!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rudolph Volkswagen of El Paso. Carlyle Meeks Service Director Carlylem@rudolphcars.com

Everyone there did a great job of handling the purchase

Everyone there did a great job of handling the purchase of my car. Great experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Rudolph Volkswagen of El Paso. It's great to hear that we were able to assist you and that you had such a positive experience. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com