Reviews
Excellent Service and time in getting my vehicle back to
Excellent Service and time in getting my vehicle back to me on the same day. Thank you Rudolph VW
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We strive to provide an excellent customer experience with every visit and I am happy to hear we met your expectations! We appreciate your business and look forward to serving you and your vehicle in the future. Desiree Lara Service Manager desireel@rudolphcars.com
Everyone is helpful in the center.
Everyone is helpful in the center. Although it took time to change the oil and fix the tire of my car, they even provided free lunch for us.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso. We look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com
Excelente trabajo rápido personal muy atentos gracias
Excelente trabajo rápido personal muy atentos gracias siempre estando atentos para servicio nuestro muchas gracias
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Carlyle Meeks Service Director Carlylem@rudolphcars.com
Luis and Amber from Volkswagen service have been great
Luis and Amber from Volkswagen service have been great since I started taking my car to this dealership. Very professional, caring, and helpful. Very recommended.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bruno, Thank you so much for your kind words for Luis and Amber and for leaving us this wonderful feedback! Carlyle Meeks Service Director Carlylem@rudolphcars.com
We are happy to hear you had a great experience with our team members Luis and Amber! We appreciate your feedback and your business! Thank you for choosing Rudolph Volkswagen! Desiree Lara Service Manager desireel@rudolphcars.com
Friendly service, clean environment, knowledgeable staff.
Friendly service, clean environment, knowledgeable staff. I haven't had any issues and will return again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Adam, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Amber met your expectations. Thank you again for choosing Rudolph Volkswagen of El Paso. We look forward to having you as one of our valued customers for many more years to come! Carlyle Meeks Service Director Carlylem@rudolphcars.com
The utmost in professional customer service.
The utmost in professional customer service. Knowledgeable, precise, efficient and trustworthy. Definitely a wonderful experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Rudolph Volkswagen of El Paso are glad to have you as a customer. Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com
I went to initially, and the loaner vehicle was not ready
I went to initially, and the loaner vehicle was not ready for me and I called ahead of time and nobody answered the phone. A week later, I finally got the loaner. that morning when I got there, I also let them know that I need some repair on the body minor that is because I had purchased a package with you guys that included tires windshield and any bodywork that was minor. Friday of that week I picked up my vehicle. The work was performed that is on the AC and keyless entry. nothing was done about the minor dings on the body. She said she would get back to me on that and it’s been over a month !!!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Carlyle Meeks Service Director Carlylem@rudolphcars.com
I wait for appointment 2 Months and the first service
I wait for appointment 2 Months and the first service failed, Second service, 2 Months later was Ok
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Carlyle Meeks Service Director Carlylem@rudolphcars.com
The waiting time was long, the cleaning of the looby ok,
The waiting time was long, the cleaning of the looby ok, the service employees need to have more knowledge of the service department
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com
Humberto was helpful, Alex stayed late to finish our
Humberto was helpful, Alex stayed late to finish our paperwork as did Humberto. Pretty much got the deal I wanted with very little effort. Good selection on the lot. Would recommend to anyone looking for a VW.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com