Reviews
I had a great experience with salesman Erick Verdin, he
I had a great experience with salesman Erick Verdin, he was very knowledgeable and knew exactly what we were looking for. He showed us every feature, and even though we got there around 7:00pm he never made us feel rushed and took his time to show us every car we wanted to see.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Rudolph Volkswagen of El Paso. We appreciate your business and hope to see you again soon! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com
Was not satisfied with the results of my truck repair.
Was not satisfied with the results of my truck repair. Also took very long to get my truck back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Carlyle Meeks Service Director Carlylem@rudolphcars.com
The service was excellent.
The service was excellent. I made appointments with Luis who was so kind and helpful. My experience was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com
Have been going to Rudolph VW for 12 years and always get
Have been going to Rudolph VW for 12 years and always get great service and appreciate the wonderful assistance I am provided. Convenient location and friendly employees.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com
Miss Desiree the manager was very professional and
Miss Desiree the manager was very professional and friendly ,she explained me about my doubts very well
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rudolph Volkswagen of El Paso to be a positive one. Please don't hesitate to reach out if you need anything else. Carlyle Meeks Service Director Carlylem@rudolphcars.com
Great service as always.
Great service as always.. Employees are very kind and they explain everything in an easy manner to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carlyle Meeks Service Director Carlylem@rudolphcars.com
Great service by Jose Luis Anaya, he help me out with my
Great service by Jose Luis Anaya, he help me out with my purchase thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com
Good costumer service, they did the maintenance pretty
Good costumer service, they did the maintenance pretty fast. They did not took too long.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rudolph Volkswagen of El Paso! Carlyle Meeks Service Director Carlylem@rudolphcars.com
I was very pleased with the service Mr.
I was very pleased with the service Mr. Guerrero provided. He was very attentive to what I was looking for in the vehicle. Great Customer Service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Heather Hinojos Sales Manager heather.hinojos@rudolphcars.com
Communication was very slow and I was not told what was
Communication was very slow and I was not told what was happening to my car or the price until the end
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We strive to provide a positive experience with every visit and it sounds like we failed here. We'd love the opportunity to discuss your visit in detail and clear up any issues that we can. I am happy to reach out to you directly to discuss if you can provide your direct contact information. Thank you for taking the time to provide your feedback as this helps us to improve. Desiree Lara Service Manager desireel@rudolphcars.com