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Crest INFINITI

(1,758 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–3:30pm
Sunday Closed Closed
2019 state dealer award
View 4 awards
2019 state dealer award
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (877) 400-0630 (877) 400-0630
Used (877) 790-4173 (877) 790-4173
Service (877) 270-3388 (877) 270-3388

Reviews

(1,758 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crest INFINITI from DealerRater.

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Overall, I had a very positive experience with this

Overall, I had a very positive experience with this dealership. The team was professional, courteous, and made the process smooth. The only challenge I encountered was with the availability of a loaner car, which required me to escalate the issue to a manager. Fortunately, the manager resolved it quickly, and everything else went very well. I appreciate the good service and would recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you immensely for sharing your positive experience with our team. We are delighted to hear that our staff provided professional and courteous service while making your process smooth and seamless. Your feedback about the loaner car availability is valuable to us, and we are pleased that our manager was able to quickly address and resolve this concern for you. It means a great deal to know that despite this initial challenge, your overall experience was very positive. We truly appreciate your recommendation and are grateful for the opportunity to serve you.

I absolutely love this dealership and its service center.

I absolutely love this dealership and its service center. They have the best people and most friendliest customer oriented people hired.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are overjoyed to hear about your wonderful experience with our dealership and service center. Your kind words about our team mean so much to us. We take great pride in hiring caring individuals who prioritize exceptional customer service, and it sounds like they made a positive impression on you. We truly appreciate customers like you who recognize the dedication our staff puts into creating a welcoming environment. Thank you for choosing Crest INFINITI and for taking the time to share your feedback.

I always enjoy bringing my car here for service.

I always enjoy bringing my car here for service. Robert MOLER is great to work with. The service is always on point.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience with us. We deeply respect your loyalty and are thrilled to hear that you always enjoy your visits for service. It means so much to know that our team consistently delivers excellent service that meets your expectations. We truly value customers like you who trust us with their vehicle care, and we look forward to continuing to provide you with the outstanding service experience you deserve for many years to come.

The service manager Robert was very personable and

The service manager Robert was very personable and addressed all of my concerns. He even helped me with a quick cosmetic issue that made my car look amazing. He is the reason I will return to the Crest Service Center.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience with our service team. We are delighted to hear that Robert provided such personable service and took the time to address all your concerns thoroughly. It's fantastic that he went the extra mile to help with the cosmetic issue and made your car look amazing. Your kind words about Robert and your intention to return to Crest INFINITI mean so much to us. We truly appreciate customers like you who take the time to recognize exceptional service.

No communication from Service after I selected my

No communication from Service after I selected my Service options.. I had to call and find out if my car was ready...

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and understand your frustration. Clear communication throughout the service process is important, and we are sorry to hear that your service experience did not meet your expectations. We value your input as it helps us improve our service communication processes. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can discuss your experience further and ensure better communication in the future.

Great people to work with!

Great people to work with! Got me exactly the deal I wanted and made sure everything was set and ready to go!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had such a positive experience working with our team! It's wonderful to know that we were able to provide you with exactly the deal you were looking for and ensured everything was properly prepared for you. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your experience. Thank you for choosing Crest INFINITI for your automotive needs!

The dealership works with me to ensure that I'm happy

The dealership works with me to ensure that I'm happy with the work it does is acceptable to me. More importantly they show concern and the willingness to help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear about your positive experience with our team. Your feedback about how we work together to ensure your satisfaction means a great deal to us. We understand that genuine concern and willingness to help are essential parts of providing exceptional service. At Crest INFINITI, we strive to make sure every customer feels supported and valued throughout their experience with us. We truly appreciate you taking the time to share your thoughts about the care and attention you received.

My experience with Al and the Crest family was top notch!

My experience with Al and the Crest family was top notch! Al worked with me with buying out of state making the experience very easy! I would recommend Crest to anyone looking to have a great and easy experience with buying your next vehicle!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are happy to hear about your wonderful experience with our team! We truly appreciate you taking the time to share your positive feedback about working with our Crest family. Your recommendation means so much to us, and we're thrilled that you found the vehicle buying experience to be great and easy. Thank you for choosing Crest INFINITI for your automotive needs!

very helpful--friendly people--handy location solved

very helpful--friendly people--handy location solved the problem quickly with a good explanation for a senior citizen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are privileged to have provided you with such a positive experience. Your kind words about our helpful and friendly team mean so much to us. We understand how important it is to have a convenient location and receive clear explanations, especially when addressing automotive concerns. It brings us great satisfaction to know that we were able to resolve your issue efficiently while taking the time to explain everything thoroughly. We truly value customers like you and appreciate you taking the time to share your experience with others.

Our all over experience was great.

Our all over experience was great. Bassett was great in understanding the car I was looking for and bridging the gap.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your positive experience with us. We are delighted to hear that your overall experience was excellent and that our team was able to understand exactly what you were looking for in a vehicle. It means so much to us when we can successfully connect our customers with the right car and make the process smooth for you. Your feedback helps us continue providing the quality service that our customers deserve, and we truly appreciate you choosing us for your automotive needs.