Waldorf Chevrolet Cadillac

Service has gone down completely. Do not have your car serviced here. Drop my car off on Sunday night for an oil change on Monday. Didn’t hear anything from the dealership. Called around 1:30 to get a status and couldn’t reach anyone. Left a message for service advisor . Called back about 3 pm still not able to just get a status. At this point i wanted to reach anyone to just say don’t work on the vehicle at this point . I will pick up and take elsewhere. One member of their team said she would walk back and check and never called back. I finally get a service director who insist she will fix the communication issue and the oil change will be comp. I ask will she contact me when it’s ready before closing . She says yes. 6 pm no call. I call and I’m told can i call back tomorrow she has left for the day. I say no i need to speak to someone . Finally Philip says I’m on the phone with her now and your car is ready . Yet no call. I get there. See my car . It wasn’t washed as requested and the comp charges weren’t applied. Had to find Philip to fix it. At least 6 people sitting around looking like they are in high school as employees. I had been a customer it was Ken Dixon . Horrible customer service . I’ll take my car to Virginia for service now. — at Waldorf Chevrolet Cadillac.

I had an appointment. Dropped vehicle off the day before the appointment. Vehicle was not looked at until 10 days later.

After a daunting experience at Chevy of Bowie, I was pissed & felt like I was being ROBBED from the service advisor there $265 for an oil change on my 2019 Corvette. I immediately called my original service team at Chevy of Waldorf to check if I had paid anything close to that price which I know that I hadn’t , when Victoria told me to come down there immediately so that they can handle the exact same Mobile 1 synthetic oil change for $120 it was explained to me that they don’t know what or who they get the same oil from but that was an OUTRAGEOUS price for that & I WOULD NEVER RECOMMEND ANYONE GOING TO CHEVY OF BOWIE!!!

I called Ms. Lewis and told her what i wanted and she said on down we have what you want. hassle-free Transaction unlike bowie orisman 😞 no request to put additional money down or wait til they find what i want. Waldorf gave me what i asked for.

I purchased a brand new Silverado and was assisted by Mr. Kevin Jones. He was awesome, professional, friendly and made it pretty easy for me. Finance department was super friendly and seamless. Had an amazing experience at Waldorf Chevy!!

terrible service. We bought the car from this store, and they messed up our paperwork. We are not able to get license plates now and temporary tags have expired - so we can’t use the car. We worked with David Medley, Sales Manager Eric and Brandon Turner I escalated it to GM and now hopefully i will receive some response.

Purchased a 2020 Chevrolet Silverado from this dealer in 2020. I have been getting the service work done at Lexington Park Chevy because it’s much closer to my home. The truck has an intermittent “shudder” when very light acceleration such as after a turn. Because it is intermittent, it took a while for Lexington Park to verify it. They said that they thought it was a transmission issue and I should take it to Waldorf because they have a transmission mechanic.I dropped it off on Sept 5 and I gathered some personal items. I explained to the service advisor the problem and left with my ride(wife). About a mile down the road she asked me if I got her sunglasses ($200 Costas) and I said no I forgot but they were in the glove box and no one should be going in there. After 2 weeks during which time I was conveying symptoms as well as the Lexington Park service advisor that said to have them call him and he could help with verification (I can provide screen shots of the conversation with Waldorf), I went to pick up the truck understanding that the problem is intermittent was willing to try again later, but then they hit me with a bill for $200 diagnostic fee even though the truck was still under warranty. One said “ well I have to pay the technicians. As I was leaving, one of the technicians (?) saw that I was very upset and he apologized and seemed to care, but no one else did. Then the next day my wife got in the truck with me and reached for her sunglasses and they were gone. So, in the end we are out $400 with absolutely nothing to show for it. Had all our service work done there on our 2016 Escalade , oil changes , tire rotations, etc until it was out of warranty , but I don’t think I will ever go back there.

Mt Robert Dent, Jr. was extremely knowledgeable about the cars I looked at. He was patient while waiting for the details to be worked out. I felt my needs were addressed and nervousness was one. Robert was assuring while we waited. I appreciated the service by him.and his manager Chris. Thanks to both. I would recommend this dealership to others. Ask for Robert Dent, Jr.

I purchased a leather bed cover for my truck with an assurance of warranty that covers damage and promised replacement at no additional charge. Unfortunately, the cover has since been damaged, but my attempts to avail the warranty have been unjustly denied, citing reasons that contradict the assurances given at the point of sale. Furthermore, I discovered an unethical and fraudulent charge of $500 for a bed liner that not only was never discussed with me but also was never installed. This charge only came to light recently, and I am deeply frustrated and disappointed by this deceptive practice. Imagine paying interest for 3 years on a product that I have never purchased but charged for… So far I’m filing an official complaint to -Maryland Department of Transportation Motor Vehicle Administration -Maryland Attorney General (Fraudulent Practice Department) -Chevrolet Customer Service Complaints Department -Better Business Bureau Will see what’s the outcome but what’s important is stop these thieves from continuing their fraudulent practices so we all live in a safer environment!!!

We saw a car on their website and we were contacted by Marlon. We live in NY and weren’t sure we wanted to make the trip. Marlon was great had all the information we asked for and gently followed up without any pressure. He even picked us up at our hotel when we arrived. We were able to do the deal and buy the car and drive it home in one day. The dealership was professional and we recommend them highly also the price was better than comparable cars in NY. Both Marlon and Ken were pleasant and professional and we love our new car!