Waldorf Chevrolet Cadillac

It was the worst experience ever!! I put my vehicle (Chevy Corvette) in for service for a oil change and a wheel alignment. After bringing it home the driving stabilizer light came on. Went back to the shop to inform my advisor (Lexi) who informed me that she would speak to her manager (Heather) and get back to me. I waited three days no call. Returned to the dealership spoke with the Service Manager who informed me to return the car to see what caused the issue. Returned the car on a Monday to the Asst. Manager (Steve) who sent me back to Lexi once again. Tuesday, no call to from Lexi to inform me of the diagnostic test. I called the shop at 5:50pm on Tuesday (Service closes at 7:00p) Spoke with Evan (cashier) who informed me that Lexi has left for the day "CALL BACK TOMORROW"!! Returned back to the Service department spoke with Steve once again who attempted to send me back to Lexi. I informed him that I did not want to deal with her anymore. Not until speaking with Steve did my car enter into the garage for service Wednesday. Late afternoon LEXI calls me to inform me of the cost of my vehicle to be fixed, I asked specific questions that could not be answered by LEXI, returned back to the dealership on Thursday to speak with the Service Manager who informed me that the wheel alignment was not the cause of my service light to come on it and it will cost you $$$$ to be fixed but we can give you a 10% discount on it!! Paid for my car on Friday. Please understand I did not expect to receive service at no cost but for the unprofessionalism i.e. no follow up, no return calls, that a 1 day job took 5 days, the lack of respect from the Asst. Service Manager Steve for not understanding that I did not want to deal with Lexi, who we all know "Steve" purposely made me deal with her (Lexi)!! The level of unprofessionalism from the cashier and operators; YES, I do believe more than 10% was warranted for the lack thereof from this dealership!! Note: My garage kept vehicle went in on Monday I did not get my vehicle back until Friday, my car was FILTHY with grease from the mechanic on the driver side door inside and out, the rain dirt and pollen, where LEXI also stated "I will have you car cleaned before returning it to you!"!! I had a higher expectation from a Dealership of this magnitude. Never, ever again!! Shame on me if I bring it back again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Best Regards

I would recommend this dealership to anyone who is looking to buy a new or used car. The service department is excellent as well.

Customer service not up to par need more snacks and more techs to work on vehicle

Could use more amenities. Staff was very courteous! The service department is great! Would definitely go back for service.

It would have been a 1 star but the manager tried to make it right. First day I dropped my car off for its 9am appointment the service advisor checked me in on another advisor's computer. They said it would be a couple of hours. I asked for a ride back to work. They said that the shuttle would be right back. After 45 mins shuttles wasn't back. I set up an uber and went back to work. Around noon I called. A nice lady named diamond picked up said my service advisor was out but let me leave a message. 230pm I didn't hear back so I called. I spoke to diamond again and remaindered her of my call. She put me in touch with the guy who checked me in who said he wasn't my advisor. He then said he was going to go out and check with the mechanic to see where my car was in the process. He left me on hold for 15 mins. I hung up and called back which went to some voice mail, so I left a message. Tried again and still just got the answering machine. I then get a ride down at 4pm. I am greeted by antionio who I have not met with yet. He looks me up and I explain the above situation. He apologies and says he was my advisor I explained to him that the guy next to him was the one who originally greet me and switched over to antionoes co.puter to check me in. I told Antonio that this guys was the one who left me on hold and didn't follow up. He said he was going to check on my car. 7 mins later he comes out and says my car was never put in and he needs me to bring it back tomorrow. He apologizes for not have a rental. I ask to speak to a manager. Heather I think comes out and I explains the same situation. She says the same thing and offered to pay for the uber I took earlier which in the end she never did. Antonio said he has a guy right at 8am that will work on my car. I show up at 745 drop my car off got the shuttle the guy who drove the shuttle was great. I called back around 11am to see if my car was done and was told they only got the bumper off. And it would still be a couple of hours. I show up at 3pm on the dot and they wrapped it up brought it out said they wanted to wash it I drive out there close to 4pm.

Excellent staff and service. Fluid transaction and knowledgeable salespersons. Great articulable attention to detail and knowledge or product.

I was very disappointed with the service and the way I was treated when I was there. I had to get other associates involved to get the ball rolling for myself

Service has gone down completely. Do not have your car serviced here. Drop my car off on Sunday night for an oil change on Monday. Didn’t hear anything from the dealership. Called around 1:30 to get a status and couldn’t reach anyone. Left a message for service advisor . Called back about 3 pm still not able to just get a status. At this point i wanted to reach anyone to just say don’t work on the vehicle at this point . I will pick up and take elsewhere. One member of their team said she would walk back and check and never called back. I finally get a service director who insist she will fix the communication issue and the oil change will be comp. I ask will she contact me when it’s ready before closing . She says yes. 6 pm no call. I call and I’m told can i call back tomorrow she has left for the day. I say no i need to speak to someone . Finally Philip says I’m on the phone with her now and your car is ready . Yet no call. I get there. See my car . It wasn’t washed as requested and the comp charges weren’t applied. Had to find Philip to fix it. At least 6 people sitting around looking like they are in high school as employees. I had been a customer it was Ken Dixon . Horrible customer service . I’ll take my car to Virginia for service now. — at Waldorf Chevrolet Cadillac.

I had an appointment. Dropped vehicle off the day before the appointment. Vehicle was not looked at until 10 days later.

After a daunting experience at Chevy of Bowie, I was pissed & felt like I was being ROBBED from the service advisor there $265 for an oil change on my 2019 Corvette. I immediately called my original service team at Chevy of Waldorf to check if I had paid anything close to that price which I know that I hadn’t , when Victoria told me to come down there immediately so that they can handle the exact same Mobile 1 synthetic oil change for $120 it was explained to me that they don’t know what or who they get the same oil from but that was an OUTRAGEOUS price for that & I WOULD NEVER RECOMMEND ANYONE GOING TO CHEVY OF BOWIE!!!